NetSuite Integration

IN THIS GUIDE

Overview
Setup
Integration Settings
Product Settings

Overview

Order Desk can import orders from your shopping cart(s) and then submit them to NetSuite for fulfillment. When orders are shipped, the tracking details will be sent back to Order Desk and back to your shopping cart(s) if your store is set up for it.

This guide explains how to set up and use the NetSuite integration.

Setup

In order to use NetSuite Tools with Order Desk, you will first need to work with our NetSuite Development Partner to install and setup your NetSuite account. Please note that there are setup fees involved with this process. To get started, contact Order Desk support.

Once the setup is completed in NetSuite, you can connect the integration to Order Desk. To do this, click on the Manage Integrations link in the left sidebar and under the Fulfillment tab find and enable the NetSuite integration.

Once enabled, enter your NetSuite Target URL and click to connect.

Integration Settings

Customer Name

Fill this field in if instructed to by NetSuite.

After Import, Move To

Select the folder you want orders to be moved into after they are successfully sent to NetSuite.

You can use one of the default folders already in your store or create your own. Read the Working with Folders guide for more information.

After Shipment, Move To

Select the folder you want orders to be moved into as NetSuite sends shipment details back to Order Desk.

Automatically Send Imported Orders To NetSuite

If selected, every order that is added to Order Desk will automatically be sent to NetSuite.

Select this setting only if all orders will be sent to NetSuite. If any orders will not be sent, or if you need a delay between when an order is imported into Order Desk and when it is sent to NetSuite do not select this.

Product Settings

Product Code Match and Skip

For more information on how Product Code Match and Product Code Skip work, please read the Product Code guide.

Picklist Message Field

Set the name of a checkout data field if you want the message in that field on an order to be sent to NetSuite as instructions for the picklist.

If you are unfamiliar with checkout data, please read the How to Work with Checkout Data guide.

Inventory Location Match

If you only want to send certain items to NetSuite, you can set the inventory location name from the item in this field. Orders with items that don't have an exact match will not be submitted to NetSuite.

To avoid confusion about which items in which orders are being sent for fulfillment, it is generally better to split orders than to use this field. If you do choose to use this field, please be careful that your inventory location names match exactly.

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