Klaviyo Integration
Connect Order Desk to Klaviyo to send your customer information into their system. Order details that will be sent are Company Name, Timezone, Location, Order ID and Total Cost (called Placed Order Value).
Please note that in compliance with Amazon’s PII policy, Amazon order information will not be sent to Klaviyo.
IN THIS GUIDE
Setup
To enable the integration, click on Manage Integrations in the left sidebar. Under the CRM tab, find and enable the Klaviyo integration.
Alternatively, search for Klaviyo from the available integration search.
Enter your Klaviyo API Keys and click to connect.
Please note that Order Desk isn’t able to help find or reset your credentials, as they can only be provided by Klaviyo.
Settings
Automatically Send Imported Orders To Klaviyo
If you want to send all orders to Klaviyo, select this option.
If you would prefer to only send certain orders to Klaviyo, keep this option disabled. Instead, use the Rule Builder to tell Order Desk which orders to send.
Send Item Data
If you want to send item data to Klaviyo, select this option.
Send Tracking Data
If you want to send tracking data to Klaviyo when it is received by Order Desk, select this option.
Send Shipping Address
If you want to send shipping addresses for your orders to Klaviyo, select this option.
Sending Orders to Klaviyo
Customize Order Details
You can add custom details to your orders to be passed through to Klaviyo. Add these details as checkout data or metadata fields. The field names must be an exact match to this table.
| Field Name | Field Description |
| custom_property_name_x | If passing a custom value to Klaviyo, use this field to set the field name for that value here. Up to 6. If sending only one value, custom_property_name will be accepted. |
| custom_property_value_x | If passing a custom value to Klaviyo, use this field with custom_property_name_x to pair the value with the field name (e.g. custom_property_value_1 and custom_property_name_1, etc.). Up to 6. If sending only one value, custom_property_value will be accepted. |
For instructions on how to apply these fields to checkout data, please read the How to Work with Checkout Data guide.