MINC Integration


Integration Settings
Product Settings
Custom Settings


Order Desk can import orders from your shopping cart(s), apply custom information and then submit them to MINC for fulfillment. When orders are shipped, the tracking details will be sent back to Order Desk and back to your shopping cart(s) if your store is set up for it.

This guide explains how to set up and use the MINC integration.


To connect to MINC, click on the Manage Integrations link in the left sidebar and under the Fulfillment tab find and enable the MINC integration.

Enter your MINC FTP username and password and click to connect.

Integration Settings

After you have connected the integration, you can apply any necessary details or preferences to the settings.

After Import, Move To

Select the folder you want orders to be moved into after they are successfully sent to MINC.

You can use one of the default folders already in your store or create your own. Read the Working with Folders guide for more information.

After Shipment, Move To

Select the folder you want orders to be moved into as MINC sends shipment details back to Order Desk.

Default Carrier Code

Set the default carrier code you want MINC to use for your shipments.

Default Carrier Service 

Set the default carrier service you want MINC to use for your shipments.

Automatically Check For Shipments

Select this if you want Order Desk to automatically check MINC for any orders they have shipped and pull the shipment information back into Order Desk.

Automatically Send Imported Orders to MINC

If selected, every order that is added to Order Desk will automatically be sent to MINC.

Select this setting only if all orders should be sent to MINC. If any orders should not be sent, or if you need a delay between when an order is imported into Order Desk and when it is sent do  not select this.

Shipper Phone

Some shipment services require a phone number for anything they ship. To avoid any delays or problems with orders that may not have a number, add the backup phone number you want to use on any orders where your customer has not provided theirs.

Product Settings

Product Code Match and Skip

For more information on how Product Code Match and Product Code Skip work, please read the Product Code guide.

Picklist Message Field

Set the name of a checkout data field if you want the message in that field on an order to be sent to MINC as instructions for the picklist.

If you are unfamiliar with checkout data, please read the How to Work with Checkout Data guide.

Inventory Location Match

If you only want to send certain items to MINC you can set the inventory location name from the item in this field. Orders with items that don't have an exact match will not be submitted to MINC.

To avoid confusion about which items in which orders are being sent for fulfillment, it is generally better to split orders than to use this field. If you do choose to use this field, please be careful that your inventory location names match exactly.

Custom Settings

If you need to skip certain items when sending orders to MINC, you have a few options. 

You can split the items out into their own orders following these instructions.

You can use the Product Code Skip option to tell Order Desk which item SKUs to skip.

Or you can apply an item metadata field called minc_skip with a value of 1 to any item that should not be sent to MINC for fulfillment:

This is a good option if you have any items where the SKUs are variable because you can create an Order Item Rule that sets this item metadata based on the item name or some other detail about the item that doesn't change. For more information about working with rules, see this guide.

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