ShipStation Order Import Integration

Overview

Order Desk can connect to your ShipStation account and automatically download orders.

This guide explains how to set up and use the ShipStation integration in Order Desk to download your ShipStation orders. If you want to send your orders to ShipStation for fulfillment, please refer to the ShipStation Integration guide instead.

Setup

In Order Desk, click on Manage Integrations under the Integrations menu in the left sidebar. Under the Shopping Carts tab, find and enable the ShipStation Order Import integration.

Alternatively, search for ShipStation Order Import from the available integration search. 

Once enabled, you will need to go into your ShipStation account to get your API keys. To find these in ShipStation, click on Account and then API Settings.

Paste the API Key and API Secret in Order Desk and click to connect.

Integration Settings

Once connected, you can set your integration preferences.

Check for New Orders

Select how often you want Order Desk to look for and download new orders from ShipStation.

Order Status

Select which orders you want Order Desk to download.

Download Store

Select the store in ShipStation where Order Desk should be looking for orders. If you need to download orders from more than one ShipStation store, click on the Switch to Multiple link.

In the Store ID List, add all of the Store IDs, separated by a comma, that Order Desk should be looking at. Click on View Store ID Numbers to see the list of your stores and their IDs.

Limit by Tag

Select a tag from your ShipStation account if you want to filter which orders are imported into Order Desk. Only orders with the selected tag will be imported. 

Do not set a tag filter if you want all orders to be imported.

Sync Tracking Numbers

Enable to send shipment information back to ShipStation as tracking is added to orders in Order Desk.

Notify Customer

Enable to have ShipStation notify the customer when orders are shipped.

Partner Key

If ShipStation has given you a partner key, add it here.

Order Prefix

If you'd like to add a unique order prefix to the order numbers that come in from ShipStation, set that here.

You can also set SSID- as the prefix, and when orders are imported, the order ID will display the ShipStation store ID as the prefix followed by the order ID.

Manual Imports

If you need to manually download orders, add the date from which Order Desk should start looking and click the button to import them.