IN THIS GUIDE
Order Desk can connect to your AmeriCommerce (formerly Spark Pay) account and automatically download orders then send shipment details back as orders are fulfilled.
Please note that the integration will not reliably work on the AmeriCommerce Bronze plan. A Silver or higher plan is required so Order Desk can communicate with your AmeriCommerce store.
This guide explains how to set up and use the AmeriCommerce integration in Order Desk.
In Order Desk, click on Manage Integrations under the Integrations menu in the left sidebar. Under the Shopping Carts tab, find and enable AmeriCommerce.
Once enabled, enter your store's domain and Access Token and click to connect.
To find your AmeriCommerce credentials, please contact your rep from AmeriCommerce. Order Desk support is not able to help with finding or resetting your AmeriCommerce credentials, as they are created and provided by AmeriCommerce.
Once connected, you can set your integration preferences.
Check for New Orders
Select how often you want Order Desk to look for and download new orders from AmeriCommerce.
Download These Orders
Select the types of orders you want Order Desk to download from AmeriCommerce.
Folder for New Orders
Select the folder where newly imported orders from AmeriCommerce should be placed.
For more information, see the Working with Folders guide.
After Import, Set Status
Select the status you want updated at AmeriCommerce as orders are imported into Order Desk.
Make sure to not set the same status as the Download These Orders setting. If the same status is selected, Order Desk will not be able to download any orders.
Our recommendation is to set Download These Orders to Pending Processing and set After Import, Set Status to Approved, Pending Shipping.
After Shipment, Set Status
Select the status you want updated at AmeriCommerce as orders have shipments added to them in Order Desk.
Sync Tracking Numbers
Enable if you want Order Desk to send shipment details back to AmeriCommerce as they are posted to orders in Order Desk.
If you need to, you can add a prefix of your choice that will be added to all orders downloaded from AmeriCommerce.
If you need to manually download orders, set the date from which you want Order Desk to start looking here and click to import.