CommerceHQ Integration

IN THIS GUIDE

Overview
Setup
Integration Settings
Manual Imports

Overview

Order Desk can connect to your CommerceHQ account and automatically download orders then send shipment details back as orders are fulfilled.

This guide explains how to set up and use the CommerceHQ integration in Order Desk.

Setup

In Order Desk, click on Manage Integrations under the Integrations menu in the left sidebar. Under the Shopping Carts tab, find and enable CommerceHQ.

Alternatively, search for CommerceHQ from the available integrations search.

Once enabled, enter your store's domain, API Key and API Password and click to connect.

To find your CommerceHQ credentials, please contact your rep from CommerceHQ. Order Desk support is not able to help with finding or resetting your CommerceHQ credentials, as they are created and provided by CommerceHQ.

Integration Settings

Once connected, you can set your integration preferences.

Check for New Orders

Select how often you want Order Desk to look for and download new orders from CommerceHQ.

Folder for New Orders

Select the folder where newly imported orders from CommerceHQ should be placed.

For more information, see the Working with Folders guide.

Sync Tracking Numbers

Enable if you want Order Desk to send shipment details back to CommerceHQ as they are posted to orders in Order Desk.

Email Customer

Enable if you want CommerceHQ to email the customer a shipment notification as tracking is sent back on orders.

Order Prefix

If you need to, you can add a prefix of your choice that will be added to all orders downloaded from CommerceHQ.

Manual Imports

If you need to manually download orders, click the import button to pull in the latest 25 orders from CommerceHQ.

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