Foxy Integration

Order Desk can pull in your Foxy orders, process them and send them for fulfillment based on the settings you choose. As orders are fulfilled, the tracking details will be sent back to Foxy.

Setup

To connect to your Foxy account, click on Manage Integrations in the left sidebar. Under the Shopping Carts tab, look for and enable the Foxy integration.

Once enabled, click the Connect To Foxy button. You will be redirected to Foxy so you can sign in and authorize the Order Desk app.

Integration Settings

Once authorized, there will be a few preferences you can set in Order Desk.

Check For New Orders

Choose how often you want Order Desk to pull new orders in from Foxy. The most frequent check is for every hour.

If you would like to have orders imported into Order Desk instantly, you will need to point your Foxy datafeed to Order Desk following the instructions below.

Folder for New Orders

Choose the folder where orders should be moved into as they are pulled into Order Desk from Foxy..

You can choose the default New folder for this, or create your own folders in your Store Settings. Read the Working with Folders guide for more information.

Order Prefix

If you need to add a prefix to your orders as they are downloaded to Order Desk, set that here.

Download Archived Orders

Select this setting for Order Desk to look for archived orders in addition to new orders.

Import Orders

If you would like to manually import orders from a specific date or instead of letting them automatically download, do so from here. Set the date you want Order Desk to start looking for orders.

Orders will be downloaded 50 at a time, so depending on how far back you search or how many orders you have had since that date, you may have to run several searches as the date moves forward each 50 orders.

Custom Tools

The Foxy integration comes with a few custom tools to help you better manage your store and your subscriptions from Foxy. To access these tools, look under the Custom Tools menu in the left sidebar. The information shown here is a view into your Foxy account.

Foxy Email Reminders

When on this page, click Add New Reminder Email to create an email template to be sent to customers with failed subscription payments:

You can choose how many days after the failed payment to send the notice and edit the subject and content of the email here.

Foxy API Browser

Foxy has supplied API information for merchants to gain more insight into their store data using the API Browser. Learn more about the details that are going on behind the scenes by searching your Transactions or subscriptions, among other data in the API.