IN THIS GUIDE
Order Desk can connect to your BrightStores account and automatically download orders then send shipment details back as orders are fulfilled.
This guide explains how to set up and use the BrightStores integration in Order Desk.
In Order Desk, click on Manage Integrations under the Integrations menu in the left sidebar. Under the Shopping Carts tab, find and enable BrightStores.
Once enabled, enter your store's domain and API Token and click to connect.
Please note that Order Desk isn’t able to help find or reset your credentials, as they can only be provided by BrightStores.
Once connected, you can set your integration preferences.
Check for New Orders
Select how often you want Order Desk to look for and download new orders from BrightStores.
BrightStores will send your last 50 orders every time it connects. If you often have more than 50 orders per hour, please contact Order Desk support.
Download These Orders
Select the types of orders you want Order Desk to download from BrightStores.
Folder for New Orders
Select the folder where newly imported orders from BrightStores should be placed.
For more information, see the Working with Folders guide.
If you need to, you can add a prefix of your choice that will be added to all orders downloaded from BrightStores.
Inventory Location Filter
If you only want to download specific orders, you can use the Inventory Location Filter field to specify which ones you want. Enter multiple locations separated by a comma.
The inventory location name must match exactly as it is on your inventory items in Order Desk. When importing new orders from BrightStores, Order Desk will look at the SKUs on the items and compare to the SKUs in your inventory here. Any orders with items for a location that isn't listed in this field will not be imported.
Sync Tracking Numbers
Enable if you want Order Desk to send shipment details back to BrightStores as they are posted to orders in Order Desk.
Enable if you want BrightStores to email the customer a shipment notification as tracking is sent back on orders.
If you want Order Desk to sync your inventory availability back to BrightStores, enable the Sync Inventory setting. As inventory counts are updated here, Order Desk will pass those numbers back over to BrightStores.
If this setting is enabled, you will also need to tell BrightStores to track the inventory.
Check for Canceled Orders
Select to run a check every 24 hours for any orders that have been canceled within BrightStores.
If selected, you'll need to setup a rule to take action after an order has been canceled.
To manually import orders, enter the date from which the download should start and click the Import Now button. Order Desk will look through the next 25 orders from the date and time set when this button is clicked and import any that meet the conditions selected in your settings.
If you need to go back to a previous date and import a large number of orders, or if you have a few orders spread out over time that need to be imported, you can schedule an import from a previous date that will run in the background, finding all missed orders, until the search catches back up to the current date.
To do this, set the date and timestamp back to the earliest you want Order Desk to start searching and click the Schedule Import button.
This will start a search in the background on your store that looks through batches of 25 orders at a time and imports any missed orders that meet the import and download conditions from your settings. Depending on how far back you are searching and how many orders your store has, this can take several minutes, hours or days to complete, but it will eventually catch up to the current date and should bring in all missed orders.