IN THIS GUIDE
Order Desk can import your Squarespace orders automatically. Please note that you must be on the Commerce Advanced plan at Squarespace to be able to use their API and connect to Order Desk.
This guide goes over how to set up and use the Squarespace integration in Order Desk.
To begin, click on Manage Integrations from the left sidebar in Order Desk. Under the Shopping Carts tab, find and click to enable Squarespace.
On the next page, either click the green Connect to Squarespace button to log in and give Order Desk access to your Squarespace account:
Once connected, you can set your integration preferences.
Check For New Orders
Select how often you want Order Desk to look for and download new orders from Squarespace.
Download These Orders
Select the status of the orders you want Order Desk to download from Squarespace.
Folder For New Orders
Select the folder where newly imported orders from Squarespace should be placed.
For more information, see the Working with Folders guide.
If Canceled, Move To
Select the folder you want orders to be moved into if they are canceled in Squarespace.
Sync Tracking Numbers
If the Sync Tracking Numbers setting is enabled, Order Desk will send the shipment information back to Squarespace automatically as shipments are added to the orders in Order Desk.
Enable the this setting if you would like Order Desk to tell Squarespace to email your customers when fulfillment information is passed back. If disabled, Squarespace will not email your customers as orders are fulfilled.
If you prefer, you can notify your customers about their tracking details with an email from Order Desk instead.
If you want Order Desk to sync your inventory availability back to Squarespace, enable this setting. As inventory counts are updated here, Order Desk will send those numbers to Squarespace to update your product availability there.
Inventory Location Filter
If you only want to download specific orders, you can use the Inventory Location Filter field to specify which ones you want. Enter multiple locations separated by a comma.
The inventory location name must match exactly as it is on your inventory items in Order Desk. When importing new orders from Squarespace, Order Desk will look at the SKUs on the items and compare to the SKUs in your inventory here. Any orders with items for a location that isn't listed in this field will not be imported.
First Import Date
Set the first date you want orders to be imported from. Orders before this date will not be imported.
If you need to add a prefix to your orders as they are downloaded to Order Desk, set that here.
You can manually import your orders or inventory items from Squarespace at any time. You'll see the option to do so on the right side of the Squarespace Integration settings page.
Manually Import Orders
If you want to import orders manually instead of automatically you can do so by clicking on the Import Last 50 Orders button.
If you need to import historical orders from farther back than the integration brings in, please contact Order Desk support.
Manually Import Inventory Items
If you need to import your inventory items from Squarespace, click the Import Inventory Items Now button.
For orders coming in with VAT included, Order Desk will make sure that the VAT total is included in the order total. The VAT value will also be added to order metadata on the order set to inclusive_tax.