Order Desk can pull in your eBay orders, process them, and send them for fulfillment based on the settings you choose. As orders are fulfilled, the tracking details will be sent back to eBay and the order marked as complete.
IN THIS GUIDE
To connect to your eBay account, click on Manage Integrations in the left sidebar. Under the Shopping Carts tab, look for and enable the eBay integration.
Once enabled, click the Connect To eBay button to complete the connection. You will be prompted to login to eBay from here.
Once logged in, click Agree to authorize Order Desk to have access to your eBay data.
Complete the authorization step at eBay and your account is connected.
eBay connections expire after three years and will need to be re-authorized.
When your connection expires, you will receive an email from Order Desk and will see an Attention! Action Required message in your Order Desk account. You must sign into eBay again from Order Desk to renew the authorization and continue to download eBay orders into Order Desk.
Once connected, set your preferences in the eBay settings.
Check for New Orders
Select how often you want Order Desk to look for and import new eBay orders.
Order that are shipped, not completed, inactive, or where the merchant has received no money will be skipped.
Because eBay orders are often non-sequential, all orders that have been modified since the last check are scanned, however the non-sequential nature can result in skipped orders. To make sure all orders are imported, it is recommend you occasionally manually import orders from a previous date to find any that may have been skipped.
Choose if you want to pull in all of your eBay orders regardless of payment status, or only import orders that have been paid.
Filter which orders you would like to import based on their current order status.
Folder for New Orders
Select the folder where newly imported orders from eBay should be placed.
For more information, see the Working with Folders guide.
If Canceled, Move To
Select the folder where orders will be moved to if they are canceled.
If you need your order numbers to have a prefix on them when they are imported into Order Desk, set that prefix here.
Sync Tracking Numbers
Select whether or not to automatically send shipment details back to eBay.
Enable if you want Order Desk to sync your inventory counts back to eBay. Inventory items must have ebay_listing_id present as a metadata field. If the ebay_listing_id field is not present, Order Desk will search orders for the item and populate the field.
Max Inventory Per Item
You can set the maximum inventory Order Desk will report back to eBay for your items here. If set, eBay will only display up to this number as in stock on any items that are stored in Order Desk.
Inventory Location Filter
If you only want to download specific orders, you can use the Inventory Location Filter field to specify which ones you want. Enter multiple locations separated by a comma.
The inventory location name must match exactly as it is on your inventory items in Order Desk. When importing new orders from eBay, Order Desk will look at the SKUs on the items and compare to the SKUs in your inventory here. Any orders with items for a location that isn't listed in this field will not be imported.
For this to work, your inventory must be added to Order Desk. The inventory Location should be set on each item. For details, please see How to Add Inventory and How to Store Extra Item Details.
If you need to manually import orders or inventory items from eBay, you can do this from the eBay integration page.
Manually Import Orders
Order Desk can download orders from the date you set here. You may need to click to import orders a few times as each import happens if you have a large volume of orders from the date chosen.
Manually Import Inventory Items and Migrate Inventory Items Now
If you need to pull your eBay inventory into Order Desk, click the Import Inventory Items Now button.
Only eBay items that have a SKU will be downloaded.
If this is your first time importing inventory using the eBay integration, you'll need to click Migrate Inventory Items Now before clicking Import Inventory Items Now to bring in the data on inventory items that existed prior to eBay's current version.
For more information on Order Desk inventory, see the How to Work with Inventory Details guide.
Multi-leg international shipping is fully supported with Order Desk.
If you are shipping to an eBay distribution center with a reference number, the reference number will be placed in the company name field on the shipping address when the order is imported into Order Desk.