Order Desk can connect to Braintree to allow you to process refunds on your orders from within Order Desk.
IN THIS GUIDE
To connect to Braintree, click on the Manage Integrations link in the left sidebar and under the Gateways tab find and enable the Braintree integration.
Once enabled, enter your Braintree Merchant ID, Public Key, and Private Key:
To find your Braintree credentials, please contact your rep from Braintree. Order Desk support is not able to help with finding or resetting your Braintree credentials, as they are created and provided by Braintree.
Set your environment to Production or Sandbox (Test)
Default Payment Status
Use to select the default status of payments captured with Braintree. Typically the default payment status is Captured..
Refunding Braintree Payments Manually
As long as an order has a Braintree Transaction ID as the processor response, the option to process a full or partial refund can be found on the order details page.
Add the amount to be refunded for the order and click the Refund button:
Using Braintree with Rules
In the Rule Builder, search the event and action dropdown menus for your Braintree options:
Use any of the Braintree events or actions to automate the process of voiding, refunding and capturing charges through Order Desk.
If you are unfamiliar with how to use the Rule Builder, please refer to the How to Work with Rules guide for more information.