Hive Technologies Integration

Order Desk can send orders directly to Hive then pull shipment details back into your orders here and send them to your shopping carts, if applicable.

Integration Setup

To enable the integration, click on the Manage Integrations link in the Integrations menu in the left sidebar. Under the Fulfillment tab, find and enable Hive.

Alternatively, search for Hive from the available integration search.

On the integration page, choose between a production and staging environment, then add your Hive access token to connect.

Please note that Order Desk isn’t able to help find or reset your credentials, as they can only be provided by Hive.

Settings

After Import, Move To

Select the folder orders should be moved to after they are sent to Hive from Order Desk. Typically this is set to Prepared, but any custom folder can be used.

After Shipment, Move To

Select the folder orders should be moved to when Hive sends tracking details back to Order Desk. Typically this is set to Closed, but any custom folder can be used.

Automatically Send Imported Orders to Hive Technologies

If you plan to automatically submit every order to Hive for fulfillment, you can enable this setting. All orders will be sent as they come in to Order Desk.

If you have any other fulfillment services or will have any orders you don't want to send to Hive, keep this disabled. Use rules to submit orders to the appropriate vendor or fulfillment service instead.

If Canceled, Move To

Select the folder orders should be moved to when they are cancelled through Hive.

Webhook URL

This is the URL that should be provided to your account manager at Hive as part of the connection process with Order Desk.

Inventory Syncing

Your Hive Technologies inventory counts can be imported using these integration settings.

Sync Inventory

Enable to download inventory stock counts from Hive Technologies.

Sync Update Interval

The interval at which you'd like your inventory counts to sync back to Order Desk. Options are: Every 15 Minutes, Every Hour, Every Two Hours, Every Four Hours, Every Six Hours, Every Eight Hours, Every Twelve Hours, and Every Day.

Inventory Location Name

If you only want to sync counts for specific items, you can use the Inventory Location Filter field to specify which ones you want. Enter multiple locations separated by a comma.

The inventory location name must match exactly as it is on your inventory items in Order Desk. When importing new orders from Hive Technologies, Order Desk will look at the SKUs on the items and compare to the SKUs in your inventory here. Any orders with items for a location that isn't listed in this field will not have inventory counts synced back.

For this to work, your inventory must be added to Order Desk. The inventory Location should be set on each item. For details, please see How to Add Inventory and How to Store Extra Item Details.

Update Catalog

Use to request that Order Desk update the inventory catalog in Hive using the items created by Order Desk (in the case that an inventory item doesn't exist). If the inventory item does exist, Order Desk will update it.

The information passed to Hive will match the item fields present in Order Desk. If no data is present for a given item field it will not have a value in Hive when the catalog is updated.

To delete items using this tool, set hivetechnologies_delete as item metadata on your inventory item to flag it for deletion.

Product Settings

For more information on what these product settings in the Hive integration are for and how to use them, read the Fulfillment Integration Product Settings guide.

Sending Orders to Hive

If a product does not exist at the time of order submission, Order Desk can create a product prior to sending the order to Hive.

Item Details

The following fields can be set as variations or item metadata for each item in an order and will be set as properties on the newly created item.