Borderless360 Integration

IN THIS GUIDE

Overview
Setup
Settings
Product Settings

Overview

Order Desk can send your orders to Borderless360 and then pull shipment details back once they are fulfilled, sending them to your shopping carts, if applicable.

This guide covers the setup and settings for the Borderless360 integration.

Setup

To enable the integration, click on the Manage Integrations link in the Integrations menu in the left sidebar. Under the Fulfillment tab, find and enable Borderless360. 

Alternatively, search for Borderless360 from the available integrations search.

To enable Borderless360 integration, copy and paste your custom generated URL into your Borderless360 portal, add your Borderless360 API token, enter your Source Integration and click connect.

Please note that Order Desk isn’t able to help find or reset your credentials, as they can only be provided through Borderless360.

Settings

After Import, Move To

Select the folder orders should be moved to after they are sent to Borderless360 from Order Desk. Typically this is set to Prepared, but any custom folder can be used.

After Shipment, Move To

Select the folder orders should be moved to when Borderless360 sends tracking details back to Order Desk.

Shipment Webhook URL

If you skipped this step when connecting the integration, add this webhook URL to your Borderless360 account. This is necessary for Borderless360 to be able to send shipment notifications back into your orders in Order Desk.

Automatically Send Imported Orders to Borderless360

If you plan to automatically submit every order to Borderless360 for fulfillment, you can enable this setting. All orders will be sent as they come in to Order Desk.

If you have any other fulfillment services or will have any orders you don't want to send to Borderless360, keep this disabled. Use rules to submit orders to the appropriate vendor or fulfillment service instead.

Product Settings

Product Code Match

If the SKUs in your shopping cart don't match the SKUs Borderless360 has for your products, you can match them to each other here. More information on how to set this up can be found in the product code match guide.

To create bundles, refer to the product code match bundles section of the guide.

Product Code Skip

To prevent certain SKUs from being sent to Borderless360, add them to the product code skip field. Any items included here will not be sent through with your orders. Add one SKU per line.

Picklist Message Field

Set the name of a checkout data field to be sent to Borderless360 as a note about the order. 

If you aren't familiar with checkout data, refer to the How to Work with Checkout Data guide for more information.

Inventory Location Match

If you only want to send certain items to Borderless360, you can set the inventory location name from the item in this field. Orders with items that don't have an exact match will not be submitted.

To avoid confusion about which items in which orders are being sent for fulfillment, it is generally better to split orders than to use this field. If you do choose to use this field, please be careful that your inventory location names match exactly.

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