IN THIS GUIDE
Order Desk can connect to Bolt to allow you to process refunds on your orders from within Order Desk.
This guide explains how to set up and use the Bolt integration.
To connect to Bolt, click on the Manage Integrations link in the left sidebar and under the Gateways tab find and enable the Bolt integration.
Once enabled, enter your Bolt API and Merchant Keys and click to connect.
Set your environment to Live or Sandbox (Test).
To find your Bolt credentials, please contact your rep from Bolt. Order Desk support is not able to help with finding or resetting your Bolt credentials, as they are created and provided by Bolt.
Refunding Bolt Payments Manually
As long as an order has a Bolt Transaction ID as the processor response, the option to process a full or partial refund can be found on the order details page.
Add the amount to be refunded for the order and click the Refund button:
Using Bolt with Rules
In the Rule Builder, search the event and action dropdown menus for your Bolt options:
Use any of the Bolt events or actions to automate the process of voiding, refunding and capturing charges through Order Desk.
If you are unfamiliar with how to use the Rule Builder, please refer to the How to Work with Rules guide for more information.