2021
Archived Order Desk release notes for 2021.
All 2021 release notes in one place, newest first. Historical entries use their original publication dates and remain grouped by their release year.
December 2021
If you’re reading this, you’re probably in your most profitable season, but the last few weeks of the year can still be especially stressful for a business. But don’t worry, we’re here to help you get through it, and we’ll keep this month’s newsletter nice and short for you. Sorry if you were hoping to take a long break to read it!
Also, be sure to read to the end to catch our new “Spotlight On…” segment, where we’ll cover the different ways filters can be used to customize rules in the Rule Builder!
Integration Features & Updates
Shopping Carts
Additional Vendor options are available in CommerceHub for BJ’s, Best Buy, and QVC. Use Inventory Whitelist Required if you’d like to filter which of these vendors should have inventory synced from your Order Desk store. Details Here.
Print on Demand
Additional item level options that can be set as checkout data or order metadata for:
Pic the Gift: Six print_urls are now accepted when formatted as print_url_x. Details Here.
District Photo: Use page_quantity to specify how many pages are in your print file for books. Details Here.
Miami Sublimation: Use backend_url as an item reference that links to the item within the backend. Details Here.
Sensaria: Circle Graphics has a new name! Your existing settings, connections, and appointments remain unchanged.
Fulfillment
Additional order level options that can be set as checkout data or order metadata for:
Complemar: Use PackingSlip to include the URL for the PDF to be included as the packing slip with the order. Details Here.
Shipping
Additional order level options that can be set as checkout data or order metadata for:
ShipHero: Use ShopName to specify the shop name you want your orders to have in ShipHero. Details Here.
Spotlight on…Rule Filters
When you’re looking to add more automation to your store, the Rule Builder can be used to tell Order Desk how you’d like us to take action on certain orders or order items.
If you want a rule to only run on specific orders or order items, you would use filters to tell Order Desk what to look for. For instance, if you want your rule to only run on orders that contain items with the Item Name “Red Shirt” you would create a filter that looks like this:
Item Name > Equals > Red Shirt
Another example would be if want to make sure your rule only works on orders that are being shipped to one of a specific group of countries, you would use this filter:
Shipping Country > In List > US,AT,HK
Multiple filters can also be used in one rule, and are linked using either AND or OR, which might look like this:
Item Name > Equals > Red Shirt
AND
Shipping Country > In List > US,AT,HK
Those filters would work together and your rule would run on any order where the Item Name is “Red Shirt” and the Shipping Country is either in the US, AT, or HK.
Check out this guide for more info on how you can use filters in your rules.
We wish you a safe, successful, and joyful end of the year. If you have any questions or concerns, feel free to reach out to us by responding to this email or contact support@orderdesk.com.
See you in 2022!
Patricia and The Order Desk Team
November 2021
Can you believe we are only a couple of months away from the end of the year? While we are technically in the home stretch of 2021, some of the busiest shopping days of the year are still ahead. That’s right, this is your time to shine! The Order Desk team and I will make sure that everything is running smoothly for your business through the busiest ecommerce days of the year so you can focus on the fun part of the season. 😉
If you’re new to the Q4 rush or could use a refresher on running an ecommerce business through the holiday season, we put a post together with some suggestions for you! You can read it here.
And do you want to see if there are any new features that could help you navigate Q4? Keep reading to see what’s going on at Order Desk!
Integration Features & Updates
Shopping Carts
Additional item inventory status metadata fields have been added for:
Printify Supplier: Use status with a value of discontinued or out-of-stock. The fields discontinued_since and restock_estimate can also be used with corresponding dates. Details Here.
We’ve seen Shopify throwing an error enough times for it to stick out to us, so if you’re experiencing the “Shopify Fulfillment Not Added Because of this Error: must be stocked at the same location” error, we wrote a blog post about how to fix it. Read it here.
Print on Demand
Additional order level options that can be set as checkout data or order metadata for:
VeraCore: Use the order_entry_view field to assign a specific view for the order in VeraCore’s OMS. If not specified, the default view will be used. Use ReleaseDate to specify a ship date for the order. Details Here.
HP Site Flow: Use ShippingLabel to add your own shipping label to the order. Details Here.
Productivity
We’ve rebuilt our Slack integration from the ground up to support the latest features that they offer. Beginning today, you’ll be able to use the Rule Builder to create alerts in your Slack workspace, either to specific channels or in direct messages. This is especially helpful if you use Order Desk to alert you when an order is late being fulfilled, or if an order requires extra attention. Details Here.
Please note: if you already have the Slack integration installed in your store, you will need to reconnect to your Slack workspace. Please respond to this email if you need help doing that!
New Integrations
Fulfillment: Infoplus
Spotlight on…Shipping Class Match
Since shipping method names on orders don’t always match the shipping methods used by fulfillment services, some of our fulfillment integrations allow you to tell them what shipping method and carrier they should use for each of your orders with Shipping Class Match. These matches can be set from within the integration settings themselves. If you don’t see this feature in your preferred fulfillment integration and you’d like to see if it’s possible for us to add, please respond to this email and let us know.
Here’s a breakdown of what you’ll find in the Shipping Class Match feature:
Default Shipping Class: This is the shipping class that will be used if there are no shipping class matches set up or no match is present.
Shopping Cart Name: The method name that is coming in on the order from the shopping cart.
Select Carrier Class: The dropdown that shows all available shipping methods that the fulfillment service uses. Choose the method you want the fulfillment service to use for the method you have set up in your shopping cart.
Go over Shipping Class Match in more detail here.
What special deals will you be rolling out for Black Friday and Cyber Monday? Are there any new products you’ll be adding to your store especially for the season? We’d love to hear about them. Who knows, you may even have to make some changes in your Order Desk store to accommodate the additions. It’s better to do that now than add them as orders are coming in! If you aren’t sure, feel free to respond to this email directly or reach out to support@orderdesk.com any time.
See you next month,
Patricia and The Order Desk Team
October 2021
Is it October already? Don’t be worried if you feel a spooky chill in the air. It’s not a ghost or a ghoul, it’s the creeping fingers of Q4!
Did you know Order Desk sees a 20% increase in support tickets throughout the fourth quarter busy season? In anticipation of the inevitable increase in wait times for help, we want to remind you to make sure to prepare for any issues you may be having in your store as soon as possible. We’ll be here to guide you!
With that in mind, we’ve created a brand new Print on Demand Video Series, which covers the entire process of setting up a print on demand store in Order Desk, step by step, from start to finish.
We’re also trying out a new newsletter section called “Spotlight on…” which you can find toward the bottom of this email. Each month, we’ll highlight a different topic or feature in Order Desk. You may even learn a thing or two!
Keep reading for more updates. 🙂
Integration Features & Updates
Print on Demand
Additional features have been added for:
Jondo Global:
When a shipping address is updated in Order Desk, we’ll automatically try to update it at Jondo. The order history will confirm if the new address has been sent successfully.
Order Desk supports the reprint functionality for as-is reprinting due to fulfillment errors. If you need to make a change to items in your order, you’ll need to make a new order.
Additional order level options that can be set as checkout data or order metadata for:
Printforia: Use the IOSS field to send the IOSS number that you want to be used on the order to Printforia. If not set, the default IOSS number from the Store Settings will be used instead. Details Here.
Harrier: Use the IOSS field to send the IOSS number that you want to be used on the order to Harrier. If not set, the default IOSS number from the Store Settings will be used instead. Details Here.
Additional item level options that can be set as variations or item metadata for:
Printify: print_x and print_y will default to 0.5 to guarantee that the image will be centered properly. Details Here.
Productivity
Additional settings have been added for:
Dropbox: Reattempt Failed Uploads allows Order Desk to check Dropbox to confirm all uploads have been successful. Unsuccessful uploads will automatically be sent to Dropbox again. This setting will run by default unless disabled from within the Dropbox Integration Settings. Details Here.
Spotlight on…Inventory for Print on Demand Stores!
Order Desk can store all your products and any additional details that may be necessary to help automate your workflow or that need to be sent to your fulfillment providers.
Adding inventory is a necessary step for Print on Demand stores, since print details stored as metadata or variations in your Order Desk inventory will be synced to the items in your orders before they are sent for fulfillment. These details often include:
SKU/Item Code: A unique product code for the item, which should match the SKU used in your shopping carts. Order Desk will match this SKU to the SKUs in your orders and use that to sync the print details.
print_sku: The printer’s code/SKU for the item on which your images will be printed.
print_url: A link that printers can use to access your artwork file. Note: this link must be public, as their automated systems often don’t include a way to enter a password for a private file.
You can find more details on how to add your inventory to Order Desk here.
With all my talk of ghouls and goblins, what issues are haunting your store? We’d love to see things running smoothly for you before the end of the year brings delays in support! Our inbox is open at support@orderdesk.com (or you can always respond to this email) for even your scariest problems. Let’s find a solution together 🎃
See you next month,
*Halloween Otto (pictured above), *Patricia and The Order Desk Team
September 2021
Now that September is here, the busiest season for most of you is just around the corner! Before we dive into updates, let’s go over some tips from us at Order Desk to help you get fully prepared. Let’s start with some ideas for Merchants and Artists:
Establish your holiday products now and make sure your fulfillment service has plenty on hand.
Confirm timelines with your fulfillment service now and ask when their last order date to receive by Christmas will be so you can market/communicate to your customers accordingly.
For our Suppliers and Printers, keep these tips in mind:
Determine your fulfillment capacity now and set expectations for your customers.
Lock in shipping prices with the carriers you use and confirm their expected cut off ship date for delivery by Christmas.
Check in with your customers to see if they will have any new products that you’ll you need to have on hand.
Integration Features & Updates
Shopping Carts
Additional integration settings have been added for:
InkSoft: The Store Filter can be used to filter by InkSoft store name to only import orders from a specific store or stores. Any orders that are not from a store that is specified in the Store Filter will not be downloaded. Details Here.
Amazon Marketplace: Amazon shipping labels can be printed for your Amazon orders for marketplaces located in Canada, US, Mexico, Spain, UK, France, Germany, Italy, and India by enabling the feature in your Amazon Marketplace Integration. Details Here.
Additional order level fields are available for:
Amazon Marketplace: ShippingServiceId, PackageWeight, PackageType, LabelFormat, DeliveryExperience, CarrierPickup, PackageWidth, PackageHeight, DeclaredValue, HazmatType and PackageLength can be stored as item metadata on your inventory items here in Order Desk to send updates to Amazon. Details Here.
Print on Demand
Additional order level options that can be set as checkout data or order metadata for:
District Photo: IOSS value is now accepted via the District Photo API. The store level IOSS value will be used as a backup.
Additional item level options that can be set as variations or item metadata for:
District Photo: print_location_* is now supported. This will allow you to specify where you want a design printed by using the values FrontCenter, FrontPocket, FrontBelly, BackCenter, or BackShoulder. Details here.
Fulfillment
Additional order level details that can be set as checkout data or order metadata for:
Ongoing WMS: PackingSlip now supported to create a URL for the PDF to be included as the packing slip with the order. Details here.
3PL Central: RequireDeliveryConfirmation, RequireReturnReceipt, Insured, DeliveryConfirmationType, DryIceWeight, InsuranceAmount, InsuranceType, InternationalContentsType, InternationalNonDelivery, IsResidential, and SaturdayDelivery are now supported. Details Here.
Flurry: carton_contents_required must be added as checkout data or order metadata if you’d like to have orders with multiple cartons to have carton content labels included. Details Here.
Additional shipping label options available for:
Ongoing WMS: If shipment information is already on the order with a shipping label when it is exported, Order Desk will send the shipping label and update the order with the tracking number as the waybill number.
New Integrations
Print on Demand: Prodigi, Printify POD
Fulfillment:Artsadd Site
This is the perfect time to make sure your store is running smoothly and your integration settings are just how you want them. Why not run some test orders to confirm that your workflow is set up properly! Are you unsure of how to make the changes that will prepare your store for more orders? Do you have questions about upgrading your plan to get a lower charge per order? Well, you know where to find us (support@orderdesk.com or reply to this email)!
See you next month,
Patricia and The Order Desk Team
August 2021
August 2021
July has been an exciting month here at Order Desk, because we’ve added a new team member. Please welcome our new Business Development Coordinator, Katekani Nyamandi!
And as we continue to expand our team, we also wanted to take a moment to extend our gratitude to all of you, our customers. We wouldn’t be where we are today without you, and it’s been a pleasure to watch your businesses grow alongside us.
All that lovey-dovey appreciation aside, keep reading to check out what Order Desk has added this month.
Integration Features & Updates
Shopping Carts
Additional integration settings available for:
Revcascade: Use First Import Date setting to select the first import date for your orders. Orders before this date will not be imported. Date format (YYYY-MM-DD) and variable date format (e.g. -2weeks) are both acceptable. Orders before this date will not be imported. Details here.
Print on Demand
Additional order level options that can be set as checkout data or order metadata for:
Alexander’s Print Advantage: Use shipMethod for undocumented shipping methods if Alexander’s has instructed you to do so. Details here.
Additional item level options that can be set as variations or item metadata for:
CustomShirtPrints.com: Use pack_in to have CustomShirtPrints to include an add-on item in the order. Details here.
Hoplix: Now supports on-demand campaign creation. Just use print_url_1 for front image, print_url_2 for back image, print_sku for the product code (the item’s code will be used as backup). Details here.
Printverse: Up to 2 URLs accepted for multi-print items, formatted as print_url_1 and print_url_2. Details here.
Picanova: If you have already set up your products at Picanova, you can set the Picanova SKUs as print_design_id or just use the product code for the Picanova SKU. This should take the place of the print_url and print_sku. Details here.
Shipping
IOSS updates have been added to some shipping integrations:
EasyPost: Your IOSS number can be set on the EasyPost settings page in the Importer Tax Code field. Order Desk will first use the IOSS Number on the order (ioss field or tax_id). If there is no IOSS Number on the order Order Desk will use the EasyPost Importer Tax Code field if it present. If neither of those are options, the information in the store settings will be the default. Details here.
ShipHero: Order Desk can pass IOSS or tax_id at the order level and will use store-level IOSS value as the backup. Order Desk can also pass tax_type value of IOSS, VAT, or EORI, with IOSS being the default. Details here.
New Integrations
Print on Demand: PrintClever
…and just like that, the August newsletter has ended! Since we love seeing responses to these, what is something in your Order Desk store that you find yourself getting stuck on most frequently? Let us know by responding to this email or reaching out to support@orderdesk.com and me and the team will help you find a solution.
See you next month,
Patricia and The Order Desk Team
July 2021
Can you believe that we are already halfway through 2021? Here at Order Desk it doesn’t matter what month it is, we are always looking for ways to improve the app.
Our European customers may already know that as of July 1st, the European Union (EU) made some changes to how they manage Value Added Tax (VAT) on goods being shipped into the EU. To accommodate this change, we have added a new field in the Store Settings where you can enter your default IOSS number.
We are working diligently with our partners to assure compliance with these new regulations, and if you need support for IOSS in an integration that doesn’t yet support dynamic IOSS numbers, please contact our support team so we can see if there’s any options we can support.
Curious about what else is going on here at Order Desk? Keep reading to find out!
Integration Features & Updates
Shopping Carts
The Bandcamp integration has an option for you to manually import orders in addition to or instead of letting them import automatically. Instructions are in the guide.
Print on Demand
Get your Hoplix print details more easily by clicking the View Available Products link at the top of the integration settings page. Details in the guide.
Additional item level options that can be set as variations or item metadata were included for:
CustomShirtPrints.com: Use pack_in to have CustomShirtPrints to include an add-on item in the order. Details here.
Fulfillment
Select how often you want Order Desk to check for shipments at ShipHero.
Shipping
When connecting to the Bond integration, there is a Custom environment, alongside Production and Sandbox, to be used if Bond has asked you to do so.
Productivity
If you upload files to Dropbox from a URL using the Upload File to Dropbox action in the Rule Builder, a failed upload will automatically retry the upload up to 3 more times.
New Integrations
Shopping Carts: Faire
Print on Demand: Teezily Plus
That’s all for July, but while we’re here…what updates to the app would you like to see? Better yet, are there any integrations or features you’d like to use but you’re not sure where to start? Feel free to send us an email at support@orderdesk.com (or reply to this email) and we can work on it together!
See you next month,
Patricia and The Order Desk Team
June 2021
It’s been a quiet month here at Order Desk. Perhaps…too quiet? I’m kidding, we have a few exciting updates to tell you about. We’re continuing to grow as a company and currently have a Business Development Coordinator role open. Do you know someone who you think would be a good fit for Order Desk? If so, send them our way. Where can they can apply? Right on our Careers Page.
Keep reading to see what else is new at Order Desk this month!
Integration Features & Updates
Shopping Carts
If you need to delay your order imports through the WooCommerce integration for a few minutes, we’ve got a feature that will wait an extra 15 minutes to allow for changes or upsells to orders in the cart. If you want this feature applied to your Order Desk store, respond to this email, and our support team will help you out.
Print on Demand
Additional order level options that can be set as checkout data or order metadata were included for:
Alexander’s Print Advantage: Use shipMethod for undocumented shipping methods if Alexander’s has instructed you to do so. Details here.
Additional item level options that can be set as variations or item metadata were included for:
Miami Sublimation: Use designer_comment to send a note or specific requirements about the item being ordered to Miami Sublimation. Details here.
Alexander’s Print Advantage: Use bundle_key when items need to be bundled together. Details here.
Harrier: Up to four artwork files are now accepted when formatted as print_url_1 through print_url_4. Details here.
White Label MFG: stitch_count, stitch_count_tier, design_id, tech_pack and color_count are all now accepted at the item level. Details here.
Shipping
Use the Shipment Import Delay setting in ShipStation to tell Order Desk to wait a a set amount of time, from 5 minutes to 12 hours, before importing shipment information. You can use a delay like this to void a label in ShipStation before Order Desk pulls the information and sends it back to the shopping cart or your customers. Details here.
If you’d rather use the EasyPost tracking page than the carrier’s own tracking page with your shipment information, enable Use EasyPost Tracking Links in the integration settings. Details here.
New Integrations
Shopping Carts: Bandcamp
Also, you may have noticed this email is coming from a new face. It’s me, Patricia! I’m the new face! I started at Order Desk in April, and you’ll be seeing more of me in support when you write in with questions. I’d love to meet you and learn more about your business. Feel free to respond to this email with your favorite thing to do in the time you save by using Order Desk! Extra points if you have a unique hobby like uphill skiing. ?
See you next month,
Patricia and The Order Desk Team
May 2021
Happy Star Wars Day (and a belated greetings to you, anyone in Russian Standard Time and beyond)!
Do you know someone who’s looking to join a growing ecommerce software company? We’re looking for the best mid-level PHP developer in the galaxy to join us full time and help build the future of our app. If you know someone who might be interested, please send them a link to our careers page to learn more about the role.
New Features & Updates
The Rule Builder got a useful filter that lets you look through the Order History to find any events that have (or haven’t!) happened. Use the Contains or Does Not Contain operators to find what you’re looking for and take action on the order:
If you need to sync inventory between your Order Desk stores, you can do so from the Inventory Items page with the Sync All Inventory to Store setting:
This works together with the Keep Inventory Synced with Other Store setting (details in this guide) if you are passing inventory between your Order Desk stores as updates are made, but it also works if you simply want to do a one time inventory push from one store to another.
Integration Features & Updates
Productivity
The Dropbox integration has a new setting that allows you to automatically increment item metadata fields so you don’t have to keep updating the field name with _2, _3 and so on when adding multiple files to a single item. Details in the guide.
Shopping Carts
Our Walmart Marketplace integration supports Mexico. DSV is still US only. Instructions can be found in the Walmart guide.
If you need to set the warehouse address for Wayfair cross-border shipments, see how in this guide.
There’s a limit of 40,000 SKUs that can be synced to Amazon Marketplace, and any submissions with more than this number of items will fail. If you have more than that and still want to sync your inventory to Amazon, you can set amazon_skip=1 as item metadata on items that can be removed from the sync to get your number of SKUs below 40,000. For more information on how to set this up, see the Amazon Marketplace guide.
Fulfillment
If you want your discounts to be deducted from the product total that is sent to Cubyn with your orders, you can select the Include Discount In Total At Cubyn setting, so the processor balance (or actual total paid value) will be sent instead. Details in the Cubyn guide.
Print on Demand
Additional order level options that can be set as checkout data or order metadata were included for:
Monster Digital: ExtraQualityCare lets you tell Monster Digital to be extra careful with the print quality on products. Details here.
Bay Photo: Use GiftMessageImage to set a link to an image file with the gift message on it, and Bay Photo will print it out to include with the order. Details here.
Turbine: Set PackingSlip to send a printable PDF file to Turbine to be included with the shipment. Details here.
Dream Junction: Set PackingSlip to send a printable PDF file to Dream Junction to be included with the shipment. Details here.
Shipping
EasyPost made a few customs updates for merchants and providers dealing with new Brexit requirements. If this impacts you, you can read more about the required fields you can add to the EasyPost settings here.
New Integrations
Print on Demand: Hoplix, SPOD, ThreadStudio
We hope that our updates to Order Desk are more exciting than the updates George Lucas made to Star Wars after it was released on DVD.
See you next month! The Order Desk Team
April 2021
It’s been another productive month at Order Desk, though you may have noticed that our last few newsletters have been a little shorter than usual.
There’s a good reason for that; we’re in the midst of a hiring push, and while our developers are still hard at work on the app, our operations team—the folks who usually put the newsletter together for you every month—has been working around the clock looking for our next few team members.
You’ll be seeing some new faces around here in a few weeks, and the newsletter will be more thorough again, too!
New Features & Updates
For the shopping cart integrations that have an Inventory Location Filter, you can now set multiple locations separated by a comma.
The Rule Builder has two new actions:
Set Processor Balance allows you to add or change the processor balance in the order details.
Add Order History can be used if you would like to add your own custom comment or information to the order’s history when a specific event happens.
Twig can be used to set the data for both rule actions.
Shopping Carts
The Shopify integration has a setting called Item Name Style which lets you tell Order Desk if you want your Shopify products in your orders to show the variant information in the title or not. Details here.
Print on Demand
Printed Mint has a new API that is still in beta. They are currently only adding new customers to their new API, while current customers are continuing to use the existing API. This update is entirely behind the scenes and will not change your options or experience with using the Printed Mint integration in Order Desk. To help support both APIs, we have added a setting to the Printed Mint integration called Use Printed Mint API version 2.0. Do not enable this setting until Printed Mint instructs you to do so.
Additional order level options that can be set as checkout data or order metadata were included for:
Spoke Custom: print_description, anything set in this field will be sent to the CaseDescription field at Spoke Custom. If nothing is set, the product name will be sent instead. Details here.
HP Site Flow: ShipmentCarrierCode, set the carrier code for the shipping carrier that your printer will be using for the order. When the shipment details are sent back to Order Desk from HP Site Flow, this carrier code will be used to create the tracking URL for the shipment. This helps reduce any confusion where the ShippingAlias being used on your account may not have an obvious carrier code associated with it. Details here.
Additional item level options that can be set as variations or item metadata were included for:
BDLinx: Value Added Service (VAS) fields can now be included with your items. Details and a list of all the fields are here.
Shipping
To have ShipStation tag your orders when Order Desk submits them, set TagID or TagIDs as checkout data or order metadata, and add the ShipStation tag IDs as the value. More details here.
New Integrations
Shopping Cart: RevCascade
Print on Demand: Digital On Demand, Printforia, Drop Simples
SKU Review
A hot topic that’s been coming up a lot in our support emails lately is how SKUs work with Order Desk, so we want to share a brief overview of what SKUs are and how Order Desk uses them.
A SKU is a stock keeping unit—it’s your own internal identification for a specific product. Order Desk uses the SKU to tell your products apart in cases where you are syncing extra inventory details into your orders.
The biggest roadblock we see to successfully setting up inventory in Order Desk is when a product has multiple variants that share the same SKU. If your SKU for red shirt is 1234 and your SKU for blue shirt is also 1234, Order Desk won’t know if you’re talking about the red shirt or the blue shirt, and this can cause some unexpected problems.
The Order Desk app can’t distinguish between two items with the same SKU and will assume they are the exact same item. In such cases, you’ll want to add something unique to each SKU to differentiate them from one another, say 1234-R and 1234-B. This way, if Order Desk sees 1234-R, it will know you mean the red shirt and proceed to take action on the order or the item based on that information.
Let us know if you found this helpful or not, or if there are any topics that you would like to see us cover in more detail in future newsletters!
See you next month, The Order Desk Team
March 2021
Happy March 2020! If you got our last newsletter via email, you might have noticed we incorrectly titled it “What’s New at Order Desk? – February 2020”, so now you’re in on the joke! Jokes are always funnier when you explain them, as you know.
Thankfully, now we’ll have more people here to catch our newsletter mistakes. We’ve grown the Order Desk team quite a bit since the real February 2020—we’re up to 11 people total! You might have met some of our newest folks through support emails, but if you’d like to see who you’re working with every day, we’ve updated our About page to reflect our current team. Keep an eye on this page over the next few weeks because we are hiring again soon!
Featured Update:
We are happy to introduce a brand new version of our Two Fifteen integration, which we rebuilt from the ground up this past month. If you’re unfamiliar with Two Fifteen or you’re exploring different print on demand services in the UK to use with Order Desk, click here to learn about what this integration includes.
Updates
The Rule Builder was updated with a filter letting you look at the Current Date:
Shopping Carts
If you’re wondering where the 3dcart integration went, it’s still there! They rebranded to Shift4Shop, so you’ll see that in the Order Desk app instead.
The Walmart integration can be configured to check for returned orders three times a day if **Check for Returned Orders is enabled. **Return information will be added to the item and order metadata, and you can use the Rule Builder event Walmart Order Returned to take action on returned orders. Details in the Walmart guide.
Fulfillment
Tell Order Desk how often to Check For Shipments from RakutenSL. Details here.
Print on Demand
You may have noticed the Options Manager tool if you have the 4over integration enabled. Use this page to find the UUID information for the items you are sending to 4over for fulfillment. Check out the 4over guide for detailed instructions.
Since products are made on demand, you don’t often see inventory management with print integrations, but we’re trying something different with Monster Digital. If you have Monster Digital enabled in your Order Desk store, you will see a Manufacturer SKU in your inventory items. Use this field with the Sync Inventory setting in the integration for Order Desk to keep track of the availability of the blank products at Monster Digital. More details on how this works can be found in the Monster Digital guide.
Additional order level options that can be set as checkout data or order metadata were included for:
Custom Gateway and WOYC: skip_price_export—set this to 1 to skip prices being sent with the order if the Include Item Prices in Submission setting is enabled. Details can be found in the Custom Gateway and WOYC guides.
Top Shelf Printers: SupplierTracking can be used to send tracking numbers to Top Shelf Printers. Details here.
White Label MFG: CampaignID was added for your screen printing orders.
Additional item level options that can be set as variations or item metadata were included for:
BDLinx and White Label MFG: set Finished in the type field to send an item without a print_url. Details can be found in the BDLinx and White Label MFG guides.
Tribe Socks: add up to 3 print_urls to your items.
New Integrations
Shopping Cart: notonthehighstreet
Fulfillment: Kuebix
Print on Demand: Two Fifteen
See you next month, The Order Desk Team
February 2021
It’s almost Valentine’s Day, so you may see an uptick in print on demand gifts this month. May your fulfillment channels be as sweet as you are!
Feature Highlight
We released some major updates to our NetSuite and 3PL Central integrations.
Our NetSuite integration was rebuilt to support Payment Status and Inventory Updates. You won’t see these updates in the integration itself, so if you’d like to use these features, you will need to work with our NetSuite developer. If you don’t already have his contact info, please respond to this email and we’ll connect you. The existing Shipment Tracking feature has been improved as well.
3PL Central has a brand new API, so we rebuilt that integration from the ground up to support it. This brings lots of behind-the-scenes improvements throughout that affect how data is routed and handled. These changes are packaged in a new, separate integration. If you currently use 3PL Central, we will be migrating you to the new integration in time, but we’ll let you know before that happens. If you’d like to make this switch on your own, click here to enable the new version of the integration in your store.
App Updates
If you customize the columns in your folders, you’ll appreciate this easter egg of an update! Order metadata and checkout data columns can be renamed to whatever you want to call them so you aren’t stuck with a long, confusing metadata tag for a column name. For instructions on how to do this, see this guide.
You’ll see the Country Name Format in your Store Settings again letting you choose to display the full name of the country in addresses, details here. If you need to convert the full country name to the two letter abbreviation, you can do so with the rule action Convert Country to Abbreviated.
Link directly to order notes by clicking the date under the note for easier communication with your team!
Integration Updates
Shopping Carts
Tell the Etsy integration the First Import Date so orders from before this date will not import into Order Desk.
Schedule order imports in the Shopify integration with the Manual Import feature. Where it used to only search through 25 orders then wait for you to search again, if you click the new Schedule Import button, it will go back to the date/time you set and run a search in the background until it reaches the current date. Any orders that match your import settings that haven’t come into Order Desk will import. See how this works in our Shopify guide.
BrightStores got the same Schedule Import feature that Shopify did. Details here.
The BigCommerce integration is the latest one to get the Country Filter setting. See how it works in the guide.
Use the Inventory Location Filter on your Webflow orders to tell Order Desk which specific items you want imported with your orders. Details on how to set this up are in the Webflow guide.
The Wish integration has that same Inventory Location Filter.
You’ll see a new Import Parent Products option in the Magento 2 integration. This lets you tell Order Desk how to handle your bundles. Details in the guide.
Hej Sverige! Sweden is a new location you can choose for Amazon Marketplace.
Fulfillment
You’ll see Sweden as a location in the Amazon FBA integration as well.
If you set OrderComment as checkout data or metadata on an order that is sent to Amazon FBA, the comments from Order Desk will be added to the Packing Slip Comments field in FBA. Details here.
The Ingram Content integration has a new setting for Default Order Type which can be used for all orders or specified on an order-by-order basis.
Test your Cubyn connection in the newly added Sandbox mode before switching to Production.
Print on Demand
Pic the Gift has a Shipping Class Match so you can tell Pic the Gift what shipping method to use for each order. More info here.
Tell Order Desk to tell Gelato to Automatically Approve Submitted Orders or to hold them for manual approval. Details on your options can be found in the Gelato guide.
The Air Waves integration was updated to include webhooks. If you haven’t yet, give your webhook URL to Air Waves so they can send shipment notifications to Order Desk. Details here.
If your HP Site Flow provider has an Optional Routing URL for you to use, this can be set in the integration, otherwise the default URL will be used. Details here.
Don’t need Bay Photo to crop or adjust your image files? Enable the Don’t Send Image Crop Data to Bay Photo setting in the integration. If you still need your artwork adjusted, continue to use the item level details to tell them what adjustments to make. More info can be found in the guide.
Additional order level options that can be set as checkout data or order metadata were included for:
Additional item level options that can be set as variations or item metadata were included for:
Alexander’s: mime_type on standard products, details here.
HP Site Flow: print_attributes can now be separated by a semi-colon if they apply to a single print_url, details here.
Picanova: print_option_name and print_option_value, details here.
PulseID: pre_treatment, details here.
Dubow Textiles: HG CYLINDRICAL, HG Dye Sublimation, HG FLAT, Poster, STICKER, Pinback Button and Magnet were all added as additional design_type options, details here.
Shipping
For EasyPost, set carrier_id_limit as a checkout data or metadata field on orders to limit the returned rates and errors to that particular account. Details can be found in the EasyPost guide.
The Rule Builder got an action for ShipStation that lets you add a tag to an order at ShipStation. These are tags already in Shipstation that you would be selecting from.
Productivity
Tell Order Desk which type of Dropbox link should be created when files are uploaded to Dropbox from Order Desk. See the guide for more information about the separate link types.
If you have multiple users on your account using PrintNode, each user can select the default printer they want used with their account from their user settings (Account > Edit My Account in the left sidebar):
New Integrations
Shopping Cart: CartRover
Fulfillment: 3PL Central, Borderless360, James and James
Print on Demand: Duplium, Showdown Displays, SwiftPOD
You may have noticed that this month’s email was a little longer. I know we’re typically a productive bunch, but what you’re reading includes everything from late November through January. You could always pretend that you didn’t read this last paragraph and tell everyone that we work really fast if you want. Your secret is safe with me!
See you next month,
Dan and the Order Desk team
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