> For the complete documentation index, see [llms.txt](https://help.orderdesk.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.orderdesk.com/release-notes/2022-and-older/2018.md).

# 2018

All 2018 release notes in one place, newest first. Historical entries use their original publication dates and remain grouped by their release year.

{% updates format="full" %}
{% update date="2018-12-03" %}

## December 2018

Dan you believe it’s already the end of the year!? We’re feeling the holidan rush, and we imagine you are too. As this year comes to a close, we will be here to support you every way we dan. Are we being redun*dan*t? That brings us to our next dan point.

Meet our newest team member, Dan Valenzuela!

*Historical screenshot unavailable.*

Dan (also known around here as Dan V, Dan², or Dan Again) hails from Oregon by way of Southern California. He loves junk food, animals, naps, sarcasm, and writing about himself. Mention Star Wars around him and he’ll never shut up about his favorite characters and books. Is that a threat? Maybe!

Dan will be wearing a few hats here, but you’ll be getting to know him as he helps out with support. Our team is now ⅖ Dans. If you talk to us often, you may get confused, but don’t worry, almost half of us now answer to Dan. One way or another, you’ll get your danswer.

### MWW Update: What is that Bad Address Request Error Anyway?

We’ve been getting a lot of questions about this “Bad Address Request” error on MWW orders.

MWW recently announced that orders with invalid shipping addresses will be rejected. If the shipping address on the order doesn’t match what the shipping carrier considers valid, you’ll see this error.

If that happens, check with the shipping carrier’s online address validation tool to see what they say is the right address, or you can use our [SmartyStreets](https://help.orderdesk.com/article/103-smartystreets) integration to validate the addresses for you. Once you’ve fixed the shipping address, you can re-submit the order to MWW.

### Integration Update

*Historical screenshot unavailable.*

This month, we released four new Print on Demand integrations:

[Fujifilm](https://help.orderdesk.com/article/467-fujifilm-integration) [Equipe](https://help.orderdesk.com/article/466-equipe-integration) [Pwinty](https://help.orderdesk.com/article/468-pwinty-integration) [ACI](https://help.orderdesk.com/article/469-aci-integration)

And three more fulfillment services:

[PDR](https://help.orderdesk.com/article/413-pdr-integration) [Wemalo](https://help.orderdesk.com/article/471-wemalo-integration) [SmartBooks](https://help.orderdesk.com/article/470-smartbooks-integration)

If you are already working with PDR in Order Desk via import and export templates, your connection will still work as it always has. If you’d prefer to switch over to the official integration, send us an email if you need any help making that transition.

### Fixes, Improvements and New Features

* Question: What do you get if you use code replace to turn Item A into Item B, but then you also use code replace to turn Item B into Item A? Before: Infinite unbundling. *Historical screenshot unavailable.* Now: Nothing. Phew.
* Our support for Wayfair’s inventory sync is working quite a bit better this month.
* Updated DTG2Go’s shipment matching options.
* Amazon North America, Europe, and Australia can now connect using our developer ID. Details can be found on the integration setup page.
* Centrics now has a better authentication process.
* Turns out there were some shipping discounts in Shopify that we weren’t applying to orders, but now we do.
* Order imports and refunds now support orders that include Shopify’s upcoming multi-currency feature. Just to be up front, we don’t support multi-currency ourselves, but we *will* be able to refund the currency in which the order was placed.
* Our webhook connection with Shopify has been improved, resulting in more accurate cancellation notifications.
* Alba Trees now supports orders with multiple quantities.
* Print on Demand stores can now skip product codes for both print\_skus and regular product SKUs. More details [here](https://help.orderdesk.com/article/405-print-on-demand-product-settings#skip).
* When importing orders with ShipHero, we can now pull in any shipments on those orders as well. Also, ShipHero was rate limiting some of you, so we adjusted the way we communicate with them to keep this at bay a little better.
* More Qualtry products!
* We made improvements to the way cost information is sent to Just Vision It.
* InkLocker now supports setting default DPI and image sizes/offsets per store.
* Oberlo’s shipment submission should be working much better now.
* EasyPost was having a hard time recognizing international orders for merchants not in the US. We fixed that. Now we’re international for you like you are for us.
* Spelling was giving us some trouble again, this time with the Dream Junction integration and one particular product. The 3600\_LT products will now be sent as LT\_GRAY instead of LT\_GREY. ?
* MWW no longer accepts your unique PO Number field (if set as checkout data). To get around this new limitation, we will still send your PO Number to them, but we’ll send it through in the order number field instead. ?
* Export templates now handle extra line items per order and per item more intuitively. While we were at it, we added the EXTRA-LINE-BEFORE-ITEM custom option so the extra lines can be headers instead of footers if you want.
* We created a hierarchy for Shipping Class Matches. Now, an earlier exact shipping match will override a later partial match. No idea what we’re talking about? If you aren’t using [Shipping Class Match](https://help.orderdesk.com/article/235-shipping-class-match) in your fulfillment integration, you probably want to be.
* OPT On Demand will be better at finding shipments now.
* You can now test the T-shirt & Sons and Faya integrations before applying them to live orders.
* Our connection to ShipStation has been improved so it will better support those really large batches of shipments they send back that like to get lost. ?
* LA Sublimation now accepts the print\_url field for your artwork to be sent directly to them with the order. Don’t know how this works yet? Details [here](https://help.orderdesk.com/article/15-print-on-demand-fulfillment#add).
* We added support for the new *ClientJobRef* field at Circle Graphics and also updated our logic to no longer send the *ShipToPerson* field if it is not needed.
* When receiving shipments from ShipStation, we’ll now check the service code to determine what flavor of DHL it should be.
* Selz was sending us failed and voided orders that looked like totally new orders. ?That won’t be happening anymore.
* We improved how we handle Kokolo’s print\_sku support field.
* We fixed an issue with the incorrect webhook reference URL for Custom Gateway.
* We’re Americans; we sometimes get a little confused about UK addresses. No worries, though… we’ve fixed the shipping state field for Custom Gateway, even though admittedly, we’re still a little confused about UK addresses. ?
* The print type on Zazzle labels are now uppercase, which is good news because now it means your labels will print correctly.
* If you manually check for a shipment from 3PL Central, we will no longer pull in the tracking number if the order doesn’t have a process date yet. No more fake tracking updates!
* When doing shipment imports, you can now set a tracking url template to be used on the shipment or even a custom template per order. Details [here](https://help.orderdesk.com/article/35-import-spreadsheet#manual).
* If use 17track as a shipping carrier, we will create a 17track URL automatically.
* The OIA Global integration now includes FedEx One Rate and DHL options.

If you’d like smaller, more frequent updates in addition to these every month, be sure to [follow us on Twitter.](https://twitter.com/orderdeskme)

Have a *dan*-tastic holiday season, and we’ll see you again in 2019!

*Dan, Dan and the rest of the Order Desk team*
{% endupdate %}

{% update date="2018-11-01" %}

## November 2018

Did you send us an email recently but then never heard back?

*Historical screenshot unavailable.*

It’s not a trick… ?

We noticed that our email service treated ? us to a one-way ticket to your spam folder! We think we’ve been able to determine what was causing it and are working on getting some answers from the culprit, but please check your spam folder if you’re still waiting on our reply.

Don’t forget that you can also reach out to us [on Twitter](https://twitter.com/orderdeskme)!

### Integration Update

*Historical screenshot unavailable.*

Here’s some more information about each of them:

* [POV.ink](https://help.orderdesk.com/article/464-pov-integration)
* [ClosetCanvas](https://help.orderdesk.com/article/440-closetcanvas-integration)
* [Just Vision It](https://help.orderdesk.com/article/450-just-vision-it)
* [Oberlo](https://help.orderdesk.com/article/463-oberlo-integration)
* [Alba Trees](https://help.orderdesk.com/article/460-alba-trees-integration)

### Fixes, Improvements and New Features

* Are Q-Ready for this? If you use QR codes or barcodes, Order Desk just got a lot easier for you. No more messing with JavaScript in your code, you can now add them natively. To learn more, head over to our [Building Custom Templates guide](https://help.orderdesk.com/article/47-build-custom-templates#qr).
* Don’t want to wait for the email to show up to see how it looks? Now you can preview your email templates right in Order Desk. To see this in action, open up one of your exsting email templates, scroll down to the Send Preview Email section, drop in a real order number from your store, and click that Preview Email button. ? We should have thought of this sooner! ![](https://convertkit.s3.amazonaws.com/assets/pictures/575/1640708/content_Screen_Shot_2018-10-26_at_2.31.11_PM.png)
* There’s a new action in the rule builder called Process Manual Shipments. If you use EasyPost, this lets you decide when to run the shipment added event on your orders. More details [here](https://help.orderdesk.com/article/74-easypost#delay).
* A new custom field is available for your export templates. If you need to show the number of the lines in the template within their own column, use ‘current\_line\_number’. This is one of many custom fields available. See them all [here](https://help.orderdesk.com/article/19-build-export-templates#custom-fields).
* We have opened the gates! You can now download your untracked BigCommerce inventory into Order Desk.
* If the price you have set in your shopping cart is different from the price you have saved to your inventory item in Order Desk, we will honor the shopping cart price. However, if you have a reason to overwrite that price once your orders get to Order Desk, you can now do that using the new item metadata price\_override field. Find out how that works [here](https://help.orderdesk.com/article/316-sync-item-details#price).
* Import templates have gotten two new improvements this month. The first is an alternate date format for those of you not in the US who think our date formats are a little… wrong. ? Choose the d/mm/yy format when setting up your import template matches, and you and our British developer will be a little happier. The second is a new manual mapping feature that allows you to set a prefix before the order number on import. To do this, add source\_id\_prefix = X (replacing the X with the prefix you actually want, of course) to the manual mapping area of your import template.
* We will now check Walmart twice a day for orders that have been canceled. If an order was canceled after it was sent to Order Desk, you will be emailed. You can also set up a rule to take other actions on the order when that happens. For more details, see [this guide](https://help.orderdesk.com/article/182-walmart#canceled).
* You can now send gift messages to Printful. Like all integrations, this doesn’t happen automatically. Read [these instructions](https://help.orderdesk.com/article/405-print-on-demand-product-settings#gift) to learn how to get your store set up for this.
* If you use the Duplicate Items button directly beneath the items in your order… you can duplicate the selected items in your order. This lets you add additional line items to the order for multiple quantities of a single item rather than multiplying the quantity of that item on a single line. *Historical screenshot unavailable.*
* Two new options with reports were built this month. You can now exclude specific item variations from the report, and if you were hoping for better monthly information, now you can create a report to show that monthly breakdown.
* You wanted more options with your imports, so you’re getting them! You can now import extra information into the checkout data and order metadata fields when importing a shipment file.
* Folder ID? What folder ID? We get it, those folder IDs were confusing. You just wanted to call them by their names, so now you can. When building rules, if you need to add a folder condition, choose the folder name from a dropdown. No more numbers that leave room for error.
* ShipStation should be working a little bit better this month. We won’t download shipments that have been voided, we will continue to attempt to communicate with ShipStation if your account has been rate limited, and we can now better handle third party shipping values. But that’s not all! We can now set the tag on an order we send to ShipStation by using the tagID field.
* District Photo now has improved error logging and returns. This makes it easier for us to troubleshoot when things don’t go quite as expected.
* If you were using refunds with the Shopify integration, turns out we were showing the refund box option for all the orders on your store. Whoops! You couldn’t have done anything with that, but we fixed it anyway. It’ll only show up on your Shopify orders now.
* The GB country code in the Gooten integration has been adjusted for added compatibility.
* If you use Asendia, the tracking link format we create for their shipments should be working for you now.
* CustomCat got a lot of updates this month. You can now set a preset\_id and mockup\_url field to your items, the order submission process has been improved and will be more reliable, we will do a better job of matching fulfillment\_id values on incoming shipments and attempt to set the right carrier codes, and the catalog ID values will be displayed better so you can get the info you need more quickly.
* Your Wayfair orders will now have the phone numbers included when we download them into Order Desk.
* The Jondo Global integration has more accurate tracking URLs for DHL shipments.
* Specialty Fulfillment Center has a more reliable shipment response.
* We have two new custom settings that will sort your order items by either product name or product code. If you want your orders to display order items this way, let us know and we’ll set it up on your store.
* The Walmart integration is easier to set up and change because we now prefill the channel type values for you.
* If you have a store with multiple users and want to track some of their activity, there’s a new way to use rules to do this. Set the name of the user as order metadata using orderdesk\_user\_name (between two sets of curly braces). For example: ![](https://convertkit.s3.amazonaws.com/assets/pictures/575/1640802/content_Screen_Shot_2018-11-01_at_12.16.08_PM.png)
* We’ve improved the logic behind some of our country abbreviations.
* InkLocker is more reliable and stable.
* BrightStores orders will now have the shipping method included when we pull them in.
* Add comments to your BigCommerce shipments with a checkout data field called ShipmentComment. We’ll send that comment back to BigCommerce instead of “Received From Order Desk” when we tell them about the shipment details. Also, the BigCommerce integration will now run the inventory sync more efficiently and correctly.
* You can now set color and size options on your Dubow products. To do so, add an additional item metadata field of add\_size\_color|1, then add your size and color details as metadata or variations.
* We did a lot of behind-the-scenes work to improve the way we generate PDFs.
* International shipping options are now hardcoded into Order Desk for the Zift integration. This should make setting up your preferences a little bit easier.

The holiday season is quickly approaching! We’ll be monitoring the app closely in preparation for the influx of orders you’re expecting. We will also continue to be available for your questions during US business hours and will respond as quickly as possible.

As you probably are aware, Order Desk is a robust app. It can take anywhere from a few hours to a few weeks to set up or change your workflow. We recommend contacting us now if you think you’ll need help, so you are ready before the holiday rush starts.

Now, onto the truly important matters: go eat some of that Halloween candy! You can say that we gave you permission to have a little extra. ?

*The Order Desk Team*

PS: Remember to follow us on [Twitter](https://twitter.com/orderdeskme), [LinkedIn](https://www.linkedin.com/company/orderdeskme/), and [Facebook](https://www.facebook.com/orderdeskme/) so we can learn more about your business. We want to help you succeed!
{% endupdate %}

{% update date="2018-10-02" %}

## October 2018

What is a print-on-demand company’s favorite month?

*Socktober.* ?

To celebrate Socktober, we’re on social now! Follow us on [Twitter](https://twitter.com/orderdeskme), [LinkedIn](https://www.linkedin.com/company/orderdeskme/), and [Facebook](https://www.facebook.com/orderdeskme/) so we can follow you back. We’d love to get to know you and your business better. Don’t forget to let us know that you found us from this newsletter!

These are brand-new accounts that we’ll be using to provide updates on new features and announcements, product info, and maybe even some cool new updates in the new year.

![](https://media1.giphy.com/media/gZGlQX3wWAV1u/giphy.gif?cid=3640f6095bad04af593731676f0dfefc)

Stay tuned!

***Integration Update***

This past month we added five more print-on-demand partners:

[Casestry](https://help.orderdesk.com/article/416-casestry-integration) [Qualtry](https://help.orderdesk.com/article/432-qualtry-integration) [Centrics](https://help.orderdesk.com/article/417-centrics) [BDLinx](https://help.orderdesk.com/article/447-bdlinx-integration) [Inklocker](https://help.orderdesk.com/article/439-inklocker-integration)

And two more for your fulfillment needs:

[Complemar](https://help.orderdesk.com/article/443-complemar-integration) [MintSoft](https://help.orderdesk.com/article/445-mintsoft-integration)

***Find What You Want (What You Really Really Want)***

We’ve got so many integrations now sometimes we can’t even find the one we’re looking for, so this happened: a long overdue integration search tool!

See it up there at the top?

![](https://convertkit.s3.amazonaws.com/assets/pictures/575/1566756/content_Screen_Recording_2018-09-27_at_02.46_PM.jpg)

Look what happens when you type!

![](https://convertkit.s3.amazonaws.com/assets/pictures/575/1568129/content_Screen_Recording_2018-09-27_at_02.46_PM-1.jpg)

***Integration Specific Improvements***

* Did you notice Shopify’s been making some fulfillment and inventory updates? ?We’ve been doing our best to keep up and have been improving our fulfillment submission process to make sure your store is still running smoothly.
* Don’t you hate it when FBA won’t accept an order because it has an unsupported shipping method? Well, good news if you’re using FBA EU! If we run into this failure, we will auto-downgrade the shipping method and attempt to resubmit the order for you.
* We’ve added phone number support to the submitted details for your MWW orders.
* We’ve got your back—we’ll now send a note when shipments can’t be posted to Etsy.
* Did you know there was a typo on the eBay integration page for four years? Yep, neither did we. ?
* Now we can convert PDFs to JPGs for Jondo on the fly when we send your orders. Piece of cake! Need this for your store? Let us know.
* Zift now has improved shipping method support, and we also added brand support during asset upload.
* The PhotoUSA integration now includes UPS Mail Innovations as an option.
* You can now add the TextualProductID to your items when using the Custom Gateway integration.
* Have more control over your Wayfair order downloads with import date cutoffs. Phew.
* We’ve also increased clarity on the wording we use when we set Wayfair shipping methods. Plus we’ve also started automatically setting the Wayfair shipping account numbers on your orders.
* Want to change your Amazon Marketplace product fulfillment method or the days to fulfillment settings? [Now it’s possible.](https://help.orderdesk.com/article/50-amazon#features)
* Adding your third party shipping accounts to Circle Graphics just got WAY easier. Now you can set the full shipping account number Circle Graphics requires in the integration settings and just add the shipping account number itself directly to the order. We’ll do the rest. If you’ve had to deal with this before, this will be a huge help. Read more about it [here](https://help.orderdesk.com/article/281-circle-graphics#shipping-settings).
* Same day option is now available with Shipwire. Learn more [here](https://help.orderdesk.com/article/118-shipwire#customize).

***Other Fixes and Improvements***

* Is it Gray? Grey? Heather? Foggy? What is that color anyway? Clear up any color confusion with the new color conversion feature available for all print-on-demand integrations. Read more about how to do this [here](https://help.orderdesk.com/article/405-print-on-demand-product-settings#match).
* Want us to send your shipment details somewhere specific? Set a url in ship\_notify\_url in the order metadata for a built-in webhook, and we’ll send the details there for you when the order gets shipped.
* We’ve been hearing from you about this one for awhile, so we’re happy to finally announce that if you use product code match or code replace, we’ll do a much better job of splitting the cost and weight proportionally, and we’ll even combine multiple line items where possible.
* If you had the auto-decrement inventory feature turned on, you may have noticed your inventory was deducted twice when splitting orders. Yeah. That’s not going to happen anymore.
* We’ll now append a 0 to the four digit zip codes in CT, MA, ME, NH, NJ, PR, RI, VT in case your zip codes got truncated by an Excel export.
* Added alternate print URLs for some print-on-demand services so you can be specific about which templates you send where. If you need this, let us know.
* We made a little precautionary internal tweak so DST time changes won’t mess up when orders are downloaded.
* We’re not sure why you’d want to remove your item variations ¯\_(ツ)\_/¯, but if you really want to, go for it with the new Delete Order Item Variations rule action!
* We’ll automatically create a tracking URL if you add an S.F. Express shipment to your order.

If there’s anything you think we missed, or something you’d like to see in the November update, feel free to hit us up on social!

*The Order Desk Team*
{% endupdate %}

{% update date="2018-09-05" %}

## September 2018

Happy September! Q4 is almost upon us and Order Desk is ready. Are you?

We have had a record-breaking month of new integrations. We’ve also got a number of new fixes to share. Let’s just jump right in, shall we?

![](https://www.orderdesk.com/wp-content/uploads/2018/08/new-integrations.png)

### We have 12 (yes, we said twelve) new integrations!

**Carts/Marketplaces**

* Zazzle (download orders for makers)
* MRPEasy (download customer orders)
* SPS Commerce (downloading POs)

**Fulfillment**

* MINC

**Print on Demand**

* SameDay
* Faya
* Pic the Gift
* Super Mega Awesome Case Company (SMACC)
* CustomShirtPrints.com
* Artsadd
* DisruptSports
* Custom Happy

Hats off to our developers for their hard work this month! ?

• • •

![](https://www.orderdesk.com/wp-content/uploads/2018/08/orderlookup.png)

### Order Lookup Function

We’ve made some updates to improve our template builder. Using the new order lookup feature at the bottom of a template, you’re now able see all the available tags in a sidebar and copy them to the clipboard. ?

• • •

![](https://www.orderdesk.com/wp-content/uploads/2018/08/newsletter-updates.png)

### Updates, Updates, Updates.

#### Integration-Specific Fixes:

**Magento**

* improved functionality for VAT pricing
* improved the way we skip extra configurable items
* improved state/status importing

**WooCommerce**

* allowed for easier connections for sites without names/titles
* now handle improperly entered connection URLs more intelligently ?
* added a feature to skip wallee\_redirected status orders

**Dream Junction**

* added USPS carrier options

**Stripe**

* added a feature to skip charge downloads (to download only orders)

**CommerceHQ**

* improved the fulfillment functionality and made it more reliable

**SKYOU**

* improved the new packing slip functionality

**Amazon Marketplace**

* added better logging with the shipment submission response from Amazon
* allow for paging when searching for older feed details

**OneFlow**

* now supports more webhook notification formats

**Spoke Custom**

* fixed a return address field
* improved the way we set manual shipping methods
* improved how we send order numbers with non-numeric characters

**Shopify**

* updated the location check when sending fulfillment to ensure that we have the proper location\_id value
* improved the error messaging you’ll receive when a fulfillment couldn’t be added
* added better support for orders where there’s no name

**Shipwire**

* now automatically converts some invalid custom shipping carrier codes

**EasyPost**

* increased the size of our API key box to handle their (new and improved) longer API keys – if that isn’t an easy win, we don’t know what is!

**Amazon FBA**

* now if we try to deliver Priority internationally and it is not available, we will try again with Expedited ?
* we’ll now send the customer phone number, if available

#### Other Fixes and Improvements:

* we fixed a very odd data import bug that was affecting incoming JSON fields for CSV imports
* two updates to Import Templates: we added a price adjustment feature and added a LITERAL-HEADER-QUOTES feature
* the Export Template processor received an update: we added ORDER-DETAILS-ONCE custom parameter – this means you can use twig formatting and it’s become much more flexible
* we now sync specific order items with shipments for MWW and Circle Graphics
* reports can also now be grouped by order metadata
* we added a new rule action: Set Email Address
* adding order note via the API will now trigger the Order Note Added event
* when you add a new order manually, we now allow empty names when creating new orders (as long as you entered a code/sku)
* Artsy Couture and OPT OnDemand (formerly OP Tiger) rebranded – see their new logos in the print on demand tab in the app

As always, if you have any questions, don’t hesitate to [reach out](mailto:support@orderdesk.com).

See you in October,

*The Order Desk Team*
{% endupdate %}

{% update date="2018-07-31" %}

## August 2018

Happy August! July has been one of our busiest and most productive months in who-knows-how-long; seriously, just wait ‘til you see everything we did this month. We also added a new face to the Order Desk team. Ready to learn all about it? Let’s do this!

***

### Meet Dan!

In July, we welcomed Order Desk’s newest team member, Dan Schenker. Dan brings with him years of experience in support and social media at a high profile SaaS company. In his own (third-person) words, “Dan was born in the same small town in northern New Jersey as Janeane Garofalo, and that’s about the only thing that links them together. A husband and dad, he spends his professional life working in the internet industry and as a photographer. His dog, Pepper Potts, is a beagle chihuahua mix that naps 90% of the day.”

We’re really excited to have Dan on the team. Feel free to give him a \[warm welcome]\(mailto:<support@orderdesk.com>?subject=Hi Dan!) (if that’s your thing).

• • •

### New Integrations

We built seven new integrations this past month. [Check them out](https://el2.convertkit-mail3.com/c/preview/e5uph7/aHR0cHM6Ly9hcHAub3JkZXJkZXNrLm1lL2ludGVncmF0aW9ucw==) in your dashboard today!

* **Shopping Carts:** [Wayfair](https://el2.convertkit-mail3.com/c/preview/78i7h8/aHR0cHM6Ly9oZWxwLm9yZGVyZGVzay5tZS9hcnRpY2xlLzM3OC13YXlmYWly)
* **Print on Demand:** [Custom Gateway](https://el2.convertkit-mail3.com/c/preview/opfkhq/aHR0cHM6Ly9oZWxwLm9yZGVyZGVzay5tZS9hcnRpY2xlLzM5OS1jdXN0b20tZ2F0ZXdheQ==) | [SKYOU](https://el2.convertkit-mail3.com/c/preview/zvtghn/aHR0cHM6Ly9oZWxwLm9yZGVyZGVzay5tZS9hcnRpY2xlLzM5NS1za3lvdQ==) | [OP Tiger](https://el2.convertkit-mail3.com/c/preview/pnceh9/aHR0cHM6Ly9oZWxwLm9yZGVyZGVzay5tZS9hcnRpY2xlLzM5Ny1vcC10aWdlcg==)
* **Fulfillment:** [Bang Printing](https://el2.convertkit-mail3.com/c/preview/xksph6/aHR0cHM6Ly9oZWxwLm9yZGVyZGVzay5tZS9hcnRpY2xlLzQwMy1iYW5nLXByaW50aW5n) | [Specialty Fulfillment Center](https://el2.convertkit-mail3.com/c/preview/60aeh8/aHR0cHM6Ly9oZWxwLm9yZGVyZGVzay5tZS9hcnRpY2xlLzQwNC1zcGVjaWFsdHktZnVsZmlsbG1lbnQtY2VudGVy) | ShipHero Export

• • •

### Shopify Inventory Updates

If you are a Shopify user, you’re likely aware of their [pending location inventory change](https://el2.convertkit-mail3.com/c/preview/kmbmh6/aHR0cHM6Ly9oZWxwLnNob3BpZnkuY29tL2VuL2FwaS9ndWlkZXMvaW52ZW50b3J5LW1pZ3JhdGlvbi1ndWlkZQ==). This month we launched our support for their new API requirements. Not everyone’s inventory was stored at the location that was expected, so we ran into a few bugs initially. We made updates to save the proper location ID for inventory stock updates that failed the first time and everything should be working as intended. ?

• • •

### Application Updates and Bug Fixin’

* **New Rule Actions**
  * you can now set the fulfillment name from a rule
  * you can now remove the last 4 digits of a US postal code with a rule if needed
* **Appointment Processing**
  * fixed the bug that was causing some appointments to incorrectly set the renew time
  * added new, longer retry times (now we’ll retry up to a whole day)
* **Import Templates**
  * added the ability to download sample templates [right from the app](https://el2.convertkit-mail3.com/c/preview/52hvh7/aHR0cHM6Ly9hcHAub3JkZXJkZXNrLm1lL2ltcG9ydC10ZW1wbGF0ZXM=)
* **Export Template Processor**
  * added an option to process filename requests with Twig for more custom display options
  * added ability to display number of included orders in the filename
* **Other**
  * fixed bug when rule conditions searched for the existence of negative discount codes
  * parsing email imports – lowercase the file extension when searching *(ex: .txt vs .TXT)*
  * when doing webhook submissions, added the ability to send data as part of the body vs just a form parameter

***

* **Amazon Marketplace**
  * added an “order canceled” event
  * when sending shipments, we increased our time buffer to make sure we don’t report shipments too early (otherwise Amazon rejects them)
  * use the original\_quantity field (if available) to ensure no errors when submitting shipments
  * added the shipping and delivery date requirements to the order metadata
* **ShipBob**
  * you can now download multiple pages of inventory
* **OneFlow**
  * added better support for stock items with no images or local files
* **DTG2Go**
  * on the fly conversion of PDF packing slips to JPG files for proper submission
  * set MerchantCustom fields automatically on submission *(ability to display custom data on an order with metadata or checkout data)*
* **Shopify**
  * you can now save product tags *(which is really handy for splitting by tag, if needed, in your store)*
  * when sending orders, you can now set Financial Status
  * improved efficiency when filtering out orders by vendor
  * added the ability to set currency on order export
  * rolled out our new location support *(more info in the previous section)*
* **Magento2**
  * added a feature to start getting custom product settings (variations)
* **Dropbox**
  * fixed a bug where custom item field names weren’t being honored
* **Colorado Timberline**
  * added new shipment method options for DHL Bestway
* **SSI**
  * added new option for sending in a DesignKey field
* **AfterShip**
  * filter out untrackable Amazon carriers with carrier codes
* **T-Shirt & Sons**
  * improved functionality on the T\&S screen printing tool we debuted last month
* **Loxley**
  * added new functionality to ship to many more countries
* **BigCommerce**
  * added retry logic to lower the number of rate limit errors we see
* **ShipStation**
  * improved the way we submit Carrier Code and Service Code values
* **Magento**
  * you can now save the customer message if it comes in on Pending order status updates
  * added option to filter incoming orders by Store ID
* **Troupe Jewelry**
  * improved webhook shipment processing
* **EasyPost**
  * allowed discounts to be spread out over the individual items in a customs declaration
  * you can set the Shipment ID in the order metadata for all printed orders
* **Catalyst Fabric Solutions**
  * standardized carrier codes on shipment pull
  * added PO Number standardization and options
* **Walmart DSV**
  * better handles the known bug regarding shipment error when posting for multiple line items
* **Gooten**
  * duplicate order submissions are now a thing of the past ?
* **Jondo**
  * now better supports automatic shipping method downgrades for different zones
  * added customer logo on order by order basis
* **Circle Graphics**
  * added PO Number standardization and options
* **MWW on Demand**
  * added PO Number standardization and options
* **Spoke Custom**
  * added PO Number standardization and options

***

Have a question about something we mentioned? We’d love to hear from you – send us an [email](mailto:support@orderdesk.com) and we’ll be happy to help.

See you in September,

*The Order Desk Team*
{% endupdate %}

{% update date="2018-07-03" %}

## July 2018

Hello, hello! How are you? Can you believe 2018 is already half over? Us either!

We’ve got several new and exciting integrations and features to share this month so let’s not waste any time. You ready?

***

### Five New Integrations

Our team built five new integrations this month! They include a new shopping cart (Selz), three new print-on-demand providers (Kokolo, LA Sublimation, and PMI), and one new CRM (Klaviyo). [See them all](https://app.orderdesk.com/integrations) in your dashboard today!

• • •

### Create Custom Buttons

We now have the ability to create custom buttons which will allow you to do all sorts of custom stuff (or even a whole string of custom things from a single button press). Use a button to re-queue custom script processing or whatever your heart desires. Learn more [here](https://help.orderdesk.com/article/394-how-to-use-custom-buttons) and check it out in your store [here](https://app.orderdesk.com/rule-builder).

• • •

### Duplicate Import Templates

Save yourself the time and energy of recreating templates! Now you can duplicate them with one click. Head over to your [import templates](https://app.orderdesk.com/import-templates) to see this in action.

• • •

### Search Order History With Advanced Search

Our Advanced Search feature just got even more handy. You can now use it to search order history! This is really helpful if you’d like to find certain orders that were submitted to an integration or orders that were moved to a certain folder or tagged a certain color. Try it out for yourself and learn more about advanced search [here](https://help.orderdesk.com/article/247-search-orders#adv).

• • •

### Additional Updates

* We have a [new rule action](https://app.orderdesk.com/rule-builder) – Merge Items With Same SKU for when you need to combine separate line items that have the same SKU
* We added some rule reference logging to allow for easier rule debugging. There’s a little icon on some of the order history items that show what rule kicked off the process
* AfterShip: *will now send email errors when tracking couldn’t be added*
* Artsy Couture: added ability to send custom packing slips
* BigCommerce: *added the ‘Partial Refund’ order download status*
* Catalyst: added Endicia to the list of available shipping classes
* Cimpress: started checking for missing print\_sku values
* Colorado Timberline: *updated UPSMI carrier to be UPS; we also added some new color codes*
* Dubow: added ‘date to ship’ and ‘date drop dead’ options
* EasyPost: added rule-based label purchase; we now support twig in the custom message and invoice number fields
* Harrier: *added alternate FTP server options on setup and also limited order number size to keep big long order numbers from causing a problem*
* Magento: added ability to download orders with VAT pricing
* PhotoUSA: since email addresses are required, we allowed a backup email address to be used on submission
* ShipStation: *added rate limiting avoidance techniques; we also started showing store IDs in dropdown menu; added the ability to mark orders as ‘On Hold’*
* Shipwire: *added the ability to set carrier code, shipping account, and billing type via checkout data*
* Shopify: made some updates to prepare for inventory location updates
* SmartyStreets: made some updates to better process some of the outputs
* Tshirt & Sons:\* built a screenprinting tool\*
* VeraCore: added [Wannemacher Logistics](http://www.wanntl.com/) to our list of available warehouses
* Walmart DSV: *added checkout data for requested carrier and added more order-status download options*
* ZenDesk: *reorganized filters for better customer matching via email*

***

Thanks for tuning into another monthly update. If you have any questions or comments about anything we mentioned, we’d love to hear from you. Here’s to making the second half of the year even better!

See you in August,

*The Order Desk Team*
{% endupdate %}

{% update date="2018-06-06" %}

## June 2018

Hey, hi, hello! How was your May? Ours was super productive and we can’t wait to tell you all about it!

![](https://convertkit.s3.amazonaws.com/assets/pictures/575/1318425/content_GIF1.gif)

In the month of May, our small but mighty team…

### …added five new integrations!

* ShipStation Import (download orders *from* ShipStation)
* PhotoGifts (UK)
* Rock Me Apparel
* Selz
* Bang Printing

### …fixed quite a few things.

* Dubow Textile – hardcoded “no sizing” for mug SKUs and baby sizes
* eBay – hardcoded Mail Innovations code for some carriers
* Bay Photo – fixed the webhook order lookup method
* When doing a single code\_replace, set new item name
* Stuller – updated shipping class names and improved logic for checking shipments
* Cimpress – hardcoded in some carrier names for the return
* Circle Graphics – improved logic for shipping fields and upgrading timeouts to 60 seconds
* Walmart – fixed an inventory submission bug
* Zen 1:1 – added a missing SKU to the prebuilt list
* Affirm – fixed integration issue
* DecoPlate – converted alternate carrier codes to USPS
* Amazon FBA – improved FBA shipment pulling logic for FBA shipments
* Printful – set fulfillment ID field properly

### …and built even more!

* SPLITS – new and improved rule splitting functionality allowing you to make multiple splits at once ([details here](https://help.orderdesk.me/article/38-how-to-split-orders#instructions))
* New Rule Action – deduct stock count
* New Rule Action – Set UTC timestamps
* Templates can now be duplicated (less typing!)
* Added advanced search to mobile view
* Added orange and purple tag colors
* Amplifier – print on demand orders can now be sent to Amplifier
* EasyPost – ability to create labels via rule
* EasyPost – better logic for shipment notification from webhooks
* EasyPost – added ZPL label printing options
* Twig – you can now use twig for email delivery override
* Etsy – improve the way that variation keys are downloaded and improving sizing names
* ShipStation – added privacy mode in order to hide all stores from settings menu (if you are feeling shy)
* ShipStation – now has the ability to download fulfillment tracking numbers in addition to shipments
* ShipStation – added rate limiting avoidance features
* ShipStation – when adding new warehouses automatically, use default warehouse details for origin address
* Ecwid – added backup order checks
* Amazon Marketplace – save gift message text when available
* Import Templates – ability to change folder, add order notes, or set checkout data as an update via a spreadsheet
* 3PL Central – properly handle shipments with empty tracking numbers (untracked shipments)
* 3PL Central – allow custom PO Numbers
* eBay – setting PayPal as payment type
* Import Templates – supports uploading TSV files
* Catalyst Fabric Solutions – support receiving carrier codes and adding UPS SurePost options
* OIA – adding UPS Next Day Air shipping option
* Partial Refund Via Rule – allow twig variables
* Gooten – added regular shipping match fields
* District Photo – added more shipment options for UPS
* Tshirt & Sons Screen – created a special screen printing tool ([details here](https://help.orderdesk.me/article/386-tshirt-sons-screen-printing-tool))

![](https://convertkit.s3.amazonaws.com/assets/pictures/575/1318427/content_GIF2.gif)

Go team Order Desk!

We really love sharing these updates with you all and hope you find value in them as well. Have a question about something we mentioned? Don’t hesitate to

reach out

. We’ll catch you next month with more updates.

See you in July!

*The Order Desk Team*
{% endupdate %}

{% update date="2018-05-01" %}

## May 2018

Hello and happy May! We’ve got a lot of exciting updates, including **six new integrations**, to share with you this month but first, we need to touch on a couple of important points.

***

### New Order Desk Billing Plans

We recently changed our billing plans and sent out emails to everyone affected by these changes. In case you didn’t hear from us, we want to make sure you have this information. The Pro plan has been restructured, and we introduced a new Starter plan with a lower base cost and higher per-order fee. Plan details can be found [right here](http://www.orderdesk.me/pricing). If you have any questions about the new plans, please [reach out](https://www.orderdesk.me/contact/).

P.S. If you noticed that your billing changed and you didn’t get an email from us, make sure your billing contact information is up-to-date. 😉

***

### GDPR

Over the next week, we’ll be releasing some updated terms of service to fully support GDPR compliance for our European customers. At that time we’ll ask you to agree again to our terms of service. Keep your eye out for that email coming soon.

***

Thanks for hanging in there for those important announcements. We’ve got several new features and integrations that we’re eager to share so let’s do it!

***

### We have six new integrations!

* [**CustomCat**](https://help.orderdesk.com/article/367-customcat) (print on demand)
* [**Red Stag Fulfillment**](https://help.orderdesk.com/article/379-redstag-fulfillment) (fulfillment)
* [**BrightStores**](https://help.orderdesk.com/article/368-brightstores) (shopping cart)
* [**SamCart**](https://help.orderdesk.com/article/373-samcart) (shopping cart)
* [**TroupeJewelry**](https://help.orderdesk.com/article/369-troupe-jewelry) (print on demand)
* [**DecoPlate**](https://help.orderdesk.com/article/376-decoplate) (print on demand)

***

### New Features & Fixes

* **Walmart**: we added Canadian marketplace support. ??
* **Jondo**: we changed the timeout value to 60 seconds to avoid some errors we’d been seeing; you can also now create JPEGs on the fly for PDF packing slips.
* **Amazon FBA**: we changed the way we check for different types of Amazon Order IDs for more reliable shipment importing.
* **Bay Photo**: you can now request order cancellation right from within Order Desk.
* **Jakprints**: we corrected the Dropbox URL format.
* **Dubow** and **T-Shirt & Sons**: we added some color conversion updates.
* **SmartTurn**: our integration with SmartTurn broke after some updates to their system but we were able to get everything fixed and running smoothly!
* **Zift**: we updated the integration to support the latest API requirements.
* **eBay**: we improved the shipper matching algorithm.

***

### And a few more updates (you know, for good measure).

* We’ve added a sales report to allow you to download the total amount received for a sales period, including shipping, taxes, and refunds.
* You can now adjust order prices via rule. More info [here](https://help.orderdesk.com/article/192-rule-action-reference).
* We added list of folders to templates **{{ folder\_list\[folder\_id] }}**.
* Rule conditions now allows you to search full names.
* Billing update: we added support for our new 30-day free demo.
* We added China Post and Poste Italiane URL tracking support.
* We updated the XLS file import to auto-sense the imported file type.
* We fixed export template order confirmation URLs.

***

That’s a wrap! Thanks for tuning in for another monthly update. If you have any questions or comments about anything we’ve mentioned, feel free to [reach out](https://www.orderdesk.com/contact/).

See you in June,

*The Order Desk Team*
{% endupdate %}

{% update date="2018-04-02" %}

## April 2018

Happy April, everyone! Seems like we start all of these posts by saying ‘we accomplished *so* much this month’ but it’s true. Our team managed to crank out over 30 features and fixes \*plus \***six new integrations**. Wowza! Want to learn more about what we’ve been up to this past month? Then keep on readin’.

***

**XLSX Import** *No more wasting time converting your files into a CSV. Upload and import your XLSX or XLS files directly!*

**Walmart: Now Supporting Drop Ship Vendors** *Previously, Order Desk could only download Walmart Marketplace orders. Now, though, if you are a Walmart Dropship Vendor, you don’t have to go the EDI route. You can now download your orders directly from Order Desk. Read about DSV setup instructions* [*here*](https://help.orderdesk.com/article/182-walmart)*.*

**DST Appointment Adjustment** *Your recurring appointment times will no longer be off by an hour after the next daylight savings time shift. We didn’t get this done in time for the US, but UK/EU customers are all set.*

**New Autocomplete Options for Variations and Checkout Data** *If you go set some defaults on the Store Settings > Defaults page, we’ll use those options as autocomplete defaults when setting up variations and checkout data.*

**Zapier: Set Order Data Via a Zap** *You can now use Zapier to create a zap to set checkout data or order metadata.*

**Move Rules Between Events** \*You can now move rules between different events to make for much easier rule management. WHA?! \*?

**New Sequential Number Feature** *If you need to set a sequential number on your orders (even across stores) you can now do this with a rule.* [*Reach out*](mailto:support@orderdesk.com) *and we’ll be happy to help you set this up!*

**We also have six new integrations!**

* CustomCat – print on demand integration
* [3BM IT Solutions](https://app.orderdesk.com/integration/threebm) – fulfillment integration (EU)
* [Snapstics](https://app.orderdesk.com/integration/snapstics) – fulfillment integration
* [Star Editions](https://app.orderdesk.com/integration/stareditions) – print-on-demand integration (UK)
* [Affirm](https://app.orderdesk.com/integration/affirm) – gateway integration
* [Inventory Helper](https://app.orderdesk.com/integration/inventoryhelper) – Order Desk integration to [send low-stock inventory updates](https://help.orderdesk.com/article/364-inventory-helper)

***

And even a few more updates…

**Shopify**

* Built in some automatic rate limit busting slowdowns to keep you from getting tagged.
* If requested, we can now skip shipment carrier reporting if that works best for your store (if you’d rather let Shopify handle this for you).

**EasyPost**

* Offers full incoterm support for customs payment preferences.
* Added the ability to set dynamic PO Numbers.

**Amazon Marketplace**

* Added support and link to buyer customization file if available.
* Added the ability to do partial order fulfillments with partial quantities.
* Get proper seller central links for non-US orders.
* Set up international state abbreviations for Australia and Canada.

**BigCommerce**

* Supports bundle sync for inventory number pushing.
* Added RM override for Royal Mail carrier on shipment submissions.

**Circle Graphics**

* Get the shipment method of shipped orders if possible.

**Dubow Textile**

* No longer need to add -NA to the product code for invalid sizes.
* Added some color override fixes.

**Colorado Timberline**

* Fixed the DHL Global Mail Parcel Standard code.

**Magento2**

* Now won’t blow up with missing order status field.

**Printful**

* Add better Dropbox link support.

**Loxley Colour**

* Updated the Loxley Colour endpoint.

**Jet**

* Allows us to override the number of orders imported per page (to download a lot of older orders).

**Dsco**

* Updated shipping service level code field name as required by doc update.

**Dream Junction**

* Allows full SKUs to be accepted when passing in product codes.

**WooCommerce**

* Added VAT Number download support.

**Other**

* Changed up the icon for manual orders to be our logomark (the Order Desk O!).
* Added a new action to the [Rule Builder](https://app.orderdesk.com/rule-builder): Convert item quantities to separate items.
* Added a new condition to the [Rule Builder](https://app.orderdesk.com/rule-builder): current day, lets you target a specific day.
* Shipment Import – new feature for allowing you to set the carrier via order metadata

That list was no joke (April Fools pun *totally* intended). Thanks for tuning in for our monthly update. If you have any questions or comments, please don’t hesitate to [reach out](mailto:support@orderdesk.com). We love to hear from you!

See you in May,

*The Order Desk Team*
{% endupdate %}

{% update date="2018-03-01" %}

## March 2018

Hey there – welcome to our March update. We’re excited to share what we’ve been up to… let’s just skip the intro and jump right in, deal? Deal.

**Our New Website**

We’ve been hard at work creating our new and improved Order Desk public website. Our goal is to make easier and more enjoyable to navigate the site and find the information you need. In the coming months we’ll be adding even more to the site including dedicated integration pages (a one-stop shop for learning all about how Order Desk works with a specific integration).

**API Rate Limiting**

In order to protect Order Desk and ensure that no one is abusing the system we will soon be enabling rate limiting. This means that we will limit API requests from each store to 100 requests per 30 seconds. We’ve been saving logs over the last month and if it looks like your site will be having a problem, we’ve sent you an email, so if you haven’t heard from us, don’t worry about it. If you do plan to build something that calls our API a *lot*, be aware of these new limits. We plan start enforcing the rate limiting around the middle of March.

**New Integrations**

We added five new [integrations](https://www.orderdesk.com/integrations) this month!

* District Photo – Print on Demand
* Loxley Colour – Print on Demand (UK)
* Scalable Press – Print on Demand
* 3P Logistics – Warehouse Fulfillment (UK)
* CommerceHQ – Shopping Cart

**Preparation for SmartTurn Infrastructure Changes**

If you use SmartTurn, your access URL’s will soon change since your service will be migrating to a new system. But you don’t have to worry about your connection to Order Desk. We are working with SmartTurn directly and will be taking care of this for you.

**Other Fixes and Upgrades**

We’ve had a really busy month with new features, fixes and integrations. Check it out:

* We’ve added the return address phone field for OneFlow.
* Our Circle Graphics integration now support an ‘Address 2’ field.
* We fixed La Poste tracking links.
* We added a |capitalize filter option for template twig.
* We updated the default ship dates for OIA Global to work better for everyone.
* A DSCO update: we’ve added ability to check shipments manually since the webhooks aren’t quite ready to go yet.
* Our Colorado Timberline integration received a fix for uncaught DHL shipment imports.
* A Magento2 fix corrected positive discount values.
* We added some fixes to ensure proper submissions for JakPrints.
* We’ve added the ability to do set a confirm url when adding subscribers to MailChimp.
* We added the ability to set a custom print\_url for the Photo USA integration.
* When using Aftership, we’ll do a better job recognizing DHL shipments
* We’ve added the ability to check shipping status more often at Fulfillrite.
* FoxyCart now supports more than 300 items in a single order. (You know who you are!)
* EasyPost received two updates this month: we added a setting to clarify who pays customs duties and it also now properly handles empty tracking numbers from Royal Mail.
* An update was added to deduct stock counts when adding items through the API or directly from Order Desk (but only if you have that setting turned on in Store Settings).
* An update for Dubow: we’re no longer sending the unneeded customer design code.
* Our Twilio integration got some TLC and we made some updates to handle international SMS.
* A Dream Junction update added staging support in case you’d like to do some testing.
* Our ShipStation integration got two updates: we added cancel by rule support and we now allow for empty SKUs.
* If you use Magento2 and need to download custom attributes, you are in luck. This feature has been added.
* We added a new VeraCore provider: Intandem Solutions.
* Our Shopify integration was updated so that if an order number is in place when the order is sent from Order Desk to Shopify, it is added to the order and the whole order marked as fulfilled.
* FTP Import updates: now handles uppercase file names and filters out apostrophes from tracking number.
* [Manual shipment imports](https://app.orderdesk.com/add-shipments) now support carrier codes in case you’d like to pass that data when pasting to Order Desk in bulk.
* ShipStation got an update to automatically add ship from locations if you are using Return Addresses.
* Lots of our providers had updated their logos so we went through and got everybody updated. You might notice some fresh new integration logos in the app.

Whew! Productive month, eh? Thanks for tuning in for our monthly update. If you have any questions or comments, please don’t hesitate to [reach out](mailto:support@orderdesk.com). We are excited to hear from you.

See you in April,

*The Order Desk Team*
{% endupdate %}

{% update date="2018-02-08" %}

## February 2018

Hey there – welcome back! We hope 2018 has been treating you well. January has been a busy month for our team and today, we’re excited to share all of the new additions we’ve been working on. Let’s jump right in, shall we?

**Check out our updated our logo.**

Did you see our updated logo? We decided it was time for a bit of a branding update and hope you enjoy the refresh. You can see our new logo in action below (shown in the [app](https://app.orderdesk.me/dashboard) – updated logo is on the right!), on our [help site](http://help.orderdesk.me) and on the Order Desk [website](https://www.orderdesk.me/). Speaking of our website, we’ve got a boatload of updates coming in the near future, so stay tuned!

*Historical screenshot unavailable.*

**Save time by saving reports.**

Have you ever wished that you could save a report and be able to pull it up later? Well, we are happy to announce that you can now save [reports](https://app.orderdesk.me/reports) and pull them up at any time. This makes it easy to have different kinds of picklists and product type reports that you can grab at any time without rebuilding a lot of complicated report settings. We hope you enjoy this new feature.

*Historical screenshot unavailable.*

**We now integrate with Squarespace.**

We’re excited to announce our integration with Squarespace that gives you the ability to download your Squarespace orders with ease. Ready to get started? Head over to your [integrations](https://app.orderdesk.me/integrations) page and click ‘Enable’ under the Squarespace integration.

*Historical screenshot unavailable.*

On top of that…

* The [Spoke Custom](http://www.spokecustom.com/) print on demand integration is now live.
* We’ve updated our Shopify integration to allow you to download unshipped and partially shipped orders as well as paid and partially refunded orders all at the same time.
* When sending orders to Shopify, you can now set the Shopify order number to your order number; set the checkout data “SetOrderNumber” to “1” on the order.
* We’ve updated our Fulfillrite integration so that we no longer pull in shipments that don’t yet have tracking numbers. This will keep you from getting shipments with no tracking attached.
* We rebuilt our Zen Desk app to support their v2 framework.
* You now have the ability to copy rules to other stores!
* Our Jondo integration now allows you to specify specific shipping methods.
* We added a new confirm URL field in export template in case you want to include it in your CSV exports.
* Ever accidentally deleted a rule that you spent *so much* time creating? It’s the worst. Now you can protect yourself from that with a confirmation window.
* An update to our Shopify integration now provides further protection against rate limiting when doing product syncing.
* The country search fields now support ! in front of the value for a “not” search.
* Search Optimizations! The following fields now require a direct search rather than just searching part of a value: Customer Name, Email, Shipping Method, Source Name, City, State, Country, Phone, Email, Category Code, Fulfillment ID, and Customer ID. While this means that searches have to be more accurate, it will mean that they will perform faster.
* Amazon Marketplace orders can now be canceled from within Order Desk.
* If you’ve updated an MWW order address after the order was sent, you can now send MWW the updated order using our new MWW Order Update Feature.
* We’ve updated our FoxyCart integration to import the customer tax ID value if it is entered – you’ll find it in the checkout data.
* An update for Magento2: we are now URL-encoding all SKUs being updated at Magento2 on the off chance that a SKU has a funny character like # or / in it. We want to make sure that all inventory counts get updated properly!
* We’ve made an update to Colorado Timberline so you can now send orders to their staging environment for testing, if you wish.
* If you are using HelpScout and are also an eBay seller, we’ve updated our HelpScout integration so that it will match orders based on the Customer ID instead of the generic email address.
* When updating an order via the API, we will now execute the “Order Details Changed” event.
* EasyPost has a new logo and gosh it looks nice!
* We fixed some rule logic regarding missing negative not like’s. It was so complicated that, honestly, we can’t even remember what the problem was. But it’s fixed now.
* An update for our BigCommerce integration: we added the ability to download “Awaiting Pickup” orders.
* Imported WooCommerce orders will now have a payment type set for them.
* We’ve added some Dubow Textile color conversion updates.
* Again on the theme of ‘protecting yourself from yourself’ – when inadvertently pressing Enter on a manual order submission, we’ll now make sure that’s really what you wanted to do.
* We added a Twig filter (\*|country) to convert country abbreviations to full country names in case you need to do this on a email or receipt template.
* We’ve updated our Shopify order export feature to allow for sending Shopify to Shopify (if it’s from another store).
* We’ve updated the tracking url for the service La Poste.

But wait, there’s more! We have a few integrations in the pipeline that will be available soon. Keep your eyes peeled for these new integrations:

* Loxely Colour
* DTG Now
* District Photo

And that’s a wrap! Thanks for tuning in for another monthly update. If you have any questions or comments, please don’t hesitate to [reach out](mailto:support@orderdesk.me).

See you in March,

-The Order Desk Team
{% endupdate %}

{% update date="2018-01-03" %}

## January 2018

**Happy New Year!** Can you believe it’s already 2018? Honestly, us either.

We’re excited to share all of the awesome features our team has created this past month, but before we dive in, can we just take a moment to say thanks? Order Desk grew in many ways in 2017 and we couldn’t have done it without you! In 2017, we downloaded **4.8 million orders**, added **100+ new support articles** to the [help site](http://help.orderdesk.me), built **20+** [**integrations**](https://www.orderdesk.me/integrations/), and welcomed **two new full-time employees**. That wouldn’t have been possible without you. So, thank you for allowing us to help your business succeed; we are really grateful.

In 2018, we are excited to continue building new features and integrations, create new and improved support articles, and provide the best darn support ever!

Alright, now onto the cool, new features from December 2017, shall we?

***

### Show Folder IDs When Setting up a Rule for Folders

Have you ever tried to set up a rule only to find yourself struggling to find the Folder ID? We’ve felt your pain and want to make it easier for you. Now when you add the “If Folder ID” condition, you’ll see the Folder IDs show up to the left of the folder name so you don’t have to fumble about to find it. Check it out:

*Historical screenshot unavailable.*

Yep, we love you!

***

### Shipstation Integration Supports Manual Shipment Check on an Entire Folder

We heard from some of you that you’ve had trouble getting ShipStation shipments to come in regularly. We’ve been working with ShipStation trying to figure out what’s going on, but for now we’ve added a feature that allows you to check all the shipments in a folder at once. Head over to your [ShipStation settings](https://app.orderdesk.me/integration/shipstationapi), scroll to the bottom of the page, and click this button:

*Historical screenshot unavailable.*

We hope this will help find any missing shipments that didn’t get reported.

***

### Shopify Country Filter

If you only want to download Shopify orders from a certain country, we’re now making this easier than ever. Just enter the target countries separated by a comma and we’ll skip any orders that aren’t in this list. This makes it easier to use Order Desk for submission to certain countries and to ignore others.

*Historical screenshot unavailable.*

Note: While a lot of our features are available for all users, Order Desk Pro is required for this particular feature. Not on Pro? [Upgrade today](https://app.orderdesk.me/billing)!

***

On top of that, we did all of this:

* **You can now search for orders that don’t have a certain checkout data value by putting a ! in front of a checkout data query**
* **Check incoming Shopify webhooks to make sure the shipment is being added to the right split** *If you had an order that had been split and were also downloading Shopify shipments, we’d be adding the incoming shipment to all the order splits. This has been fixed.*
* **Making sure Magento shipment submissions are asynchronous** *This supports faster, more reliable tracking loads and cart submissions.*
* **Don’t send manually entered line items in a shipment to Walmart** *This was causing some chaos for some customers.*
* **Changing Lynx to Logistics Plus** *Lynx is now Logistics Plus! Look for the new logo on the Fulfillment tab of your* [*integrations*](https://app.orderdesk.me/integrations)*page.*
* **Always show edit buttons on order detail page (no longer on hover)** *The edit button on the order detail page used to appear only on hover and that was kind of confusing for people. Those buttons now appear all the time. Hallelujah!*
* **Update shipment checking archive features for OIA** *We worked with OIA to ensure that shipment files would be properly archived so that all shipments could be checked. Because we care.*
* **Support new Customer\_SKU feature for Circle Graphics** *Circle Graphics recently added a feature to allow you to pass certain SKUs without any print\_url’s. We added this support on our side as well. Read in* [*the docs*](http://help.orderdesk.me/article/281-circle-graphics) *about how to do this.*
* **Allow custom Cimpress print URLs** *If you need to have different versions of your print\_url for cimpress and other providers, you can now use cimpress\_url and it will take precedence over print\_url.*
* **Adding New Zealand State Codes** *We now support New Zealand state codes and a more robust matching algorithm for state abbreviations.*
* **Adding Import Process Queue delay option** *If you’d like to delay your import (oh… let’s say you want to give your tracking numbers time to post at the shipper) you can now enter “delay=1 hour” or “delay=20 minutes” in the manual mapping section.*
* **Adding ShipStation Cancellation Feature** *You can now cancel orders at ShipStation with a rule or by clicking the button on the order detail page.*
* **Activating Spoke Custom integration** *The Spoke Custom integration is now up and running in case you’d like to use their services. Find out more about all our providers at the* [*Print on Demand Provider*](http://help.orderdesk.me/article/238-print-on-demand-providers) *page.*
* **Adding Warehouse ID fields to SparkPay (Americommerce)** *This is very helpful if you’d like to set up splitting by Warehouse ID. Look for some branding updates soon as Americommerce has reacquired the SparkPay shopping cart.*
* **Correcting the naming on the Canvus Print Client Requirement fields** *Our bad – sorry about that!*
* **Support three-letter to two-letter country field conversions** *We now support three-letter to two-letter country field conversions (no more errors for entering USA instead of US – yay!)*
* **Adding another option for pulling item code/SKU from incoming orders for PayPal** *We’ll now look for the L\_NUMBERx field on incoming orders as an option for SKU.*
* **Support for import processing Gmail forwarding functionality** *If you would like to forward emails from Gmail to our data import service, we can now manually approve your forward requests. Just send them over!*
* **Support shipment checking for Prima Printing** *The original version of Prima Printing/Zen1to1 integration didn’t support shipping status pulls. This is now working properly.*
* **New Volusion Logo/Branding** *Volusion has a new logo. Check it out on the Fulfillment tab of your* [*integrations*](https://app.orderdesk.me/integrations) *page.*
* **More Colorado Timberline color support** *We’ve added several Colorado Timberline color codes. As always, if you find yourself needing any that we don’t support we’ll be happy to add them.*
* **Adding Yotpo option to avoid sending prices** *Don’t want to send prices to Yotpo? You can now uncheck the option on the Yotpo settings page.*
* **Remove invalid diacritics on Company Field for Amazon FBA** *Now having special characters in the company namé won’t stop an order from submitting to FBA.*
* **Allow proper set of manual shipping method via checkout data when sending to Gooten** *You can set checkout data of ShipMethod to 1 or 2 for Standard or Expedited.*
* **Advanced Search – now supports searching via tag** *Our Advanced Search feature (at the top of the page) now supports searching via tags.*
* **Limiting the amount of Shopify product data we pull** *Our Shopify integration received an update to limit the amount of product data pulled to allow for more reliable inventory number syncing.*
* **Remove legacy merchant token requirement for Amazon Marketplace** *Getting your Amazon Marketplace API credentials just got a little bit easier. We’ve removed the legacy merchant token requirement.*
* **Support REMOVE in item name for inventory items** *If you’d like to submit a spreadsheet full of SKU’s to delete from Order Desk, just set the item name to REMOVE and we’ll delete it for you.*
* **Fixing Volusion discounts** *Previously we’d been saving discounts as negative products. This has been fixed and we’ll now store Volusion products properly in the discount section rather than as a negative order item.*
* **Export Sequence Numbers Now Supported** *Want to have export1.csv, then export2.csv?* [*Now you can.*](http://help.orderdesk.me/article/19-building-export-templates#details)

Wow… that was kind of a lot, huh? **pats our developers on the back**

Thanks a million for sticking around ‘til the end. We’re really pumped for all of these new additions and are excited to start sharing our feature updates on a monthly basis. If you have any questions in the meantime, please don’t hesitate to [reach out](mailto:support@orderdesk.me).

See you in February!

-The Order Desk Team
{% endupdate %}
{% endupdates %}


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