> For the complete documentation index, see [llms.txt](https://help.orderdesk.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.orderdesk.com/integration-setup-guides/sales-channels/volusion-integration.md).

# Volusion Integration

Order Desk can connect to your [Volusion](https://www.volusion.com/v2) account and download your orders then send tracking numbers back to your cart as order shipments are added.

### Setup

Before connecting Volusion to Order Desk, please keep in mind that regular Volusion passwords need to be changed every 8-12 weeks. Once changed, the connection with Order Desk will no longer work.

To be able to use Volusion with Order Desk, you will need to create an account for API usage. As long as you never login, you won’t be prompted to change the password. Follow these instructions for enabling the connection.

In Order Desk, click on **Manage Integrations** under the Integrations menu in the left sidebar. Under the **Shopping Carts** tab, find and enable Volusion.

![](https://251457507-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAQOLMUJWMYtrpQ7Oxxca%2Fuploads%2FXkZQ8AEJgfnQBBMs3gco%2Flegacy-58c2ee5795d539aa8e0c.png?alt=media)

To finish the connection, follow these steps:

1. go into your Volusion store management panel and click on **Inventory** > **Import/Export**.
2. Select **Volusion API** from the menu and click the Run button next to **Generic\Orders**.
3. Click the next orange Run button and copy the full download URL.
4. Paste the URL into the Volusion integration settings in Order Desk then click to connect.

![](https://251457507-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAQOLMUJWMYtrpQ7Oxxca%2Fuploads%2FmCVwDRXm6URio7dqFcLp%2Flegacy-d5977cecc8757a8055e9.png?alt=media)

### Integration Settings

![](https://251457507-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAQOLMUJWMYtrpQ7Oxxca%2Fuploads%2Fy6xcS78sSMceJNKydORr%2Flegacy-9092997424db6a152746.png?alt=media)

Once connected, you can set your integration preferences.

#### Check for New Orders

Select how often you want Order Desk to look for and download new orders from Volusion.

#### Order Status to Import

Choose the status for orders that should be downloaded.

#### Folder for New Orders

Select the folder where newly imported orders from Volusion should be placed.

For more information, see the [Working with Folders](/start-here/getting-started-series/quick-start-overview.md#working-with-folders) guide.

#### Sync Tracking Numbers

Enable to have Order Desk send shipment information back to Volusion as tracking numbers and shipment details are added to the orders in Order Desk.

If enabled, the customer will receive an email with the tracking information from Volusion.

#### Order Prefix

If you need to, you can add a prefix of your choice that will be added to all orders downloaded from Volusion.

#### Notify First Shipment Only

Select for shipment notification to be sent to your customers on the first shipment only. Please note, Order Desk will still update any subsequent shipments.

#### Manual Imports

![](https://251457507-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAQOLMUJWMYtrpQ7Oxxca%2Fuploads%2F6mJcXVGRhorqdrxyoY9W%2Flegacy-5f3a786426fd723f5189.png?alt=media)

If you need to manually download orders, click the Import button in the Volusion integration settings. This will download the most recent 100 orders in the New status.

### Limitations

* Order Desk can only download the first 100 orders. If your store has higher volume, you’ll need to move orders out of the targeted status once they have been picked up by Order Desk.
* The Volusion API does not provide email addresses with the orders.
* Volusion API access is not available for stores on Volusion’s Plus plan. You must be on Volusion’s Pro, Premium, Gold, or Platinum plan to access Volusion’s API.


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://help.orderdesk.com/integration-setup-guides/sales-channels/volusion-integration.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.