TikTok Shop Integration

Order Desk can connect to your TikTok Shop account and automatically download orders.

Choosing the Right Connection

This integration guide covers both the US and Global TikTok Shop integration connections.

The Global TikTok Shop connection currently supports the following marketplaces:

• North America: Mexico marketplace.
• Asia: China marketplace.
• Europe: The UK, France, Spain, Germany, Italy, and Ireland marketplaces.

The US connection supports shops based in the United States only.

Setup

In Order Desk, click Manage Integrations under the Integrations menu in the left sidebar. Under the Shopping Carts tab, find and enable TikTok Shop.

Alternatively, search for TikTok Shop from the list of integrations and select your preferred connection.

Once enabled, click the Connect to TikTok Shop button to complete the connection. You’ll be prompted to log in to your TikTok Shop account and authorize the connection.

Order Desk isn’t able to help find or reset your TikTok Shop credentials, as they can only be provided by TikTok.

You’ll need an active TikTok Shop account to connect to the TikTok Shop integration. You can create an account through the TikTok Shop Seller Center. You won’t be able to create a TikTok Shop account through Order Desk.

Integration Settings

TikTok Help

Click Need Help Getting Started? to access helpful resources for using TikTok Shop.

Instant Download

Select Enabled if you want your TikTok Shop orders to instantly come into Order Desk as they’re placed.

If instant download is enabled but some of your orders aren’t coming in, make sure to set up your Backup Check Schedule.

Backup Check Schedule

The backup check schedule is a scheduled appointment to check TikTok Shop for any new orders. If Instant Download is enabled, the backup check schedule will run in the background in case any orders were not downloaded when they were placed.

If Instant Download is disabled, the backup check schedule can be used to pull in orders on the schedule you select instead.

Order Status

Select the order status of the orders to be downloaded into Order Desk.

Fulfillment Type

Select the fulfillment type of the orders to be downloaded into Order Desk. Fulfillment types are:

• Fulfilled by TikTok Shop: TikTok Shop manages the entire fulfillment process, including inventory and shipping.
• Fulfilled by Seller: The seller fulfills the order. Two shipping types are available: Platform Shipping, which uses a shipping label purchased from TikTok Shop, and Seller Shipping, which uses your own shipping label.

Shipping Type

Select the shipping type of the orders to be downloaded into Order Desk.

Folder for New Orders

Select the folder where newly imported orders from TikTok Shop should be placed.

For more information, see the Working with Folders guide.

Sync Tracking Numbers

If this setting is enabled, Order Desk will automatically send shipment information back to TikTok Shop and update the orders there.

Sync Inventory

If you want Order Desk to sync your inventory availability back to TikTok Shop, enable the Sync Inventory setting. Enabling this setting allows Order Desk to sync inventory from the first available warehouse that is detected.

If you’d like to specify a warehouse for inventory syncing, you can set it on an item-by-item basis using the `tiktokshopus_warehouse_id` or tiktokshopglobal_warehouse_id item metadata field with the warehouse ID as the value. Available warehouses can be found by clicking View Warehouse List in the TikTok Shop help links.

Preventing Unnecessary Stock Syncs to TikTok Shop

To keep things running efficiently, Order Desk will automatically add a skip metadata field to any inventory items that aren’t found in TikTok Shop during the first sync attempt.

Depending on your integration region, this metadata will appear as one of the following:

• skip_push_tiktokshopglobal
• skip_push_tiktokshopus

Once added, Order Desk will stop trying to sync stock for that item.

If you later list those items on TikTok Shop, remove the skip metadata to resume syncing. This can be done in bulk using an inventory import template.

Download Packing Slips

Enable this setting to download packing slips with your orders from TikTok Shop.

Download Shipping Label

Enable this setting to download shipping labels with your orders from TikTok Shop.

Expand Bundle SKUs

If you’re using virtual bundles in TikTok Shop, enable this setting to have Order Desk break them down into individual line items after import.

Inventory Location Filter

Set an inventory location filter for your items.

First Import Date

Set a date if you don’t want Order Desk to import orders before a specific date.

Order Prefix

If you’d like to add a unique order prefix to the order numbers that come in from TikTok Shop, set that here.

Platform Shipping Label Creation

This tool is only available in the TikTok Shop US integration settings.

If Platform Shipping is selected under the Shipping Type integration setting, this tool will appear to allow for the use of label creation settings.

Manual Imports

You can manually import orders or inventory items from TikTok Shop into Order Desk at any time.

Manually Import Orders

You can manually import orders from TikTok at any time. You can import orders by Date if you need to bring in multiple orders, or by a specific Order ID if you only need to import one order.

Tip: Importing Orders by Date

If TikTok has a large number of orders in the selected date range, you may need to click the Import button a few times to bring them all in.

Manually Import Inventory Items

To manually import inventory items, click the Request Product Download button. You can also view your current inventory by clicking the View Inventory Items button.

Handling Cancellations and Returns

Sometimes a buyer will change their mind and ask to cancel an order, or ask to return or replace an item after it ships. Order Desk keeps track of these requests as they happen at TikTok Shop and lets you approve or reject them without leaving Order Desk.

TikTok Shop Global Sellers

Everywhere you see tiktokshopus on this page, such as in metadata field names or rule action names, use tiktokshopglobal instead if you’re using the Global integration.

Approving or Rejecting a Request

When a buyer has an open cancellation or return request on one of your orders, Order Desk adds an Approve / Reject dropdown to the order details page, along with a button to send your response back to TikTok Shop.

For a cancellation request:

For a return request:

Pick your response from the dropdown, then click the button. Order Desk will send the response to TikTok Shop for you.

These controls only appear while the request is still waiting. Once TikTok Shop marks the request as complete, canceled, or rejected, the buttons will no longer appear.

Automating Your Response with a Rule

If you’d rather not review each request by hand, you can build a rule that responds automatically. If you’re new to rules, start with the How to Work With Rules guide.

You can use the Respond to Cancel / Return Request at TikTok Shop US rule action:

For example, you could set up a rule that automatically approves every buyer cancellation request, or one that only approves returns under certain conditions, such as a specific product or order total.

Heads up

The rule action will fail if the order’s request has already been resolved. For example, if you try to approve a cancellation on an order where the buyer has already withdrawn the cancellation, the action can’t complete.

Building Custom Workflows Around Cancellations and Returns

If you want to trigger rules based on specific things happening, such as when a buyer files a return request or when a seller rejects a cancellation, Order Desk gives you rule events you can filter on.

There are two levels of tracking, depending on how much detail you need. These tracking levels determine the rule events you can choose from.

Basic tracking, checked when Order Desk imports the order:

• Buyer Requested Cancelation at TikTok Shop
• Order Canceled at TikTok Shop

Detailed tracking, updated immediately when TikTok Shop notifies Order Desk of a change:

• Order Cancelation Request Status Change at TikTok Shop
• Order Return Status Change at TikTok Shop
• Order Status Change at TikTok Shop

When one of the detailed tracking events fires, Order Desk stores information about the change on the order as metadata fields you can filter on:

Metadata Field	What It Tells You
tiktokshopus_event_status	Where the request stands right now, such as pending, canceled, or complete.
tiktokshopus_event_role	Who made the change. Possible values are BUYER, SELLER, or TIKTOK.
tiktokshopus_event_id	An internal ID Order Desk uses to act on the request. You won’t usually need to filter on this field.

Example: Catching a Successful Cancellation

If you want a rule that runs whenever a cancellation request goes through successfully, you can use the following rule as a starting point:

• Rule Type: Order Rule
• Event: Order Cancelation Request Status Change at TikTok Shop
• Filter: Order Metadata Field tiktokshopus_event_status Equals CANCELLATION_REQUEST_SUCCESS
• **Action:**Your preferred rule action

If you also want to know who made the request, such as only running the rule when the buyer canceled, add a second filter where tiktokshopus_event_role equals BUYER.

• Rule Type: Order Rule
• Event: Order Cancelation Request Status Change at TikTok Shop
• Filter: Order Metadata Field tiktokshopus_event_status Equals CANCELLATION_REQUEST_SUCCESS
• AND
• Filter: Order Metadata Field tiktokshopus_event_role Equals BUYER
• **Action:**Your preferred rule action

Values You Can Filter On

When you’re building filters, these are the values you may see in the two metadata fields. TikTok Shop can add or change these on their end, so this list should be used as a reference and may not always be permanent.

Order Cancelation Request Status Change at TikTok Shop:

Possible values for tiktokshopus_event_status:

• CANCELLATION_REQUEST_PENDING: Buyer has filed a request and is waiting for a response.
• CANCELLATION_REQUEST_SUCCESS: Request approved.
• CANCELLATION_REQUEST_CANCELLED: Request withdrawn.
• CANCELLATION_REQUEST_COMPLETE: Request fully processed.

Order Return Status Change at TikTok Shop:

Possible values for tiktokshopus_event_status:

• RETURN_OR_REFUND_REQUEST_PENDING
• REFUND_OR_RETURN_REQUEST_REJECT
• BUYER_SHIPPED_ITEM
• REJECT_RECEIVE_PACKAGE
• RETURN_OR_REFUND_REQUEST_SUCCESS
• RETURN_OR_REFUND_REQUEST_CANCEL
• RETURN_OR_REFUND_REQUEST_COMPLETE
• REPLACEMENT_REQUEST_PENDING
• REPLACEMENT_REQUEST_REJECT
• REPLACEMENT_REQUEST_REFUND_SUCCESS
• REPLACEMENT_REQUEST_CANCEL
• REPLACEMENT_REQUEST_COMPLETE

FAQ

Can You Create a TikTok Seller Account for Me?

Order Desk can’t create a seller account for you, but you can do so from the TikTok Shop Seller Center. Once you’ve created an account there, you can connect to the TikTok Shop integration in Order Desk.

Why Are the Order Details Redacted on My TikTok Shop Orders?

Your order details will be redacted if you have selected TikTok Shipping, also called Platform Shipping, in the shipping options within your TikTok Shop Seller Center.

If you’d like to ship your orders using another method, such as with an integration within your Order Desk account, switch to Seller Shipping in the shipping options instead.

Why Can’t I See My TikTok Shop Products in Order Desk After I Click Request Product Download?

Order Desk can only download products that have a Seller SKU set up in your TikTok Shop Seller Center. You can check for a Seller SKU from within TikTok Shop Seller Center: