> For the complete documentation index, see [llms.txt](https://help.orderdesk.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.orderdesk.com/integration-setup-guides/sales-channels/prestashop-integration.md). # PrestaShop Integration Order Desk can connect to your [PrestaShop](https://www.prestashop.com/en) account and automatically download orders. ### Setup In Order Desk, click on **Manage Integrations** under the Integrations menu in the left sidebar. Under the **Shopping Carts** tab, find and enable PrestaShop. ![](https://251457507-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAQOLMUJWMYtrpQ7Oxxca%2Fuploads%2FtIDMRxjRK4KyatRjpOv4%2Flegacy-9f5b027a00322b80447d.png?alt=media) To connect Order Desk to your PrestaShop account, enter your **Site URL** without the /api/ at the end, as this is added automatically by Order Desk. If your website is hosted in a separate directory than the root, add that to the **Site Path** field, otherwise leave this field blank. You’ll then need to generate your **API Key** in PrestaShop. When creating your API Key, you will need to make sure you have all of the following permissions enabled: * Orders * Addresses * States * Countries * Products * Suppliers * Stock\_Availables This helps Order Desk receive all the necessary information for your orders. Please note that the Order Desk team isn’t able to help find or reset these credentials, as they can only be provided by PrestaShop. ![](https://251457507-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAQOLMUJWMYtrpQ7Oxxca%2Fuploads%2F2QfKYl2MmJZn2pwhWl3w%2Flegacy-616e88c03c9c0e23ffee.png?alt=media) ### Integration Settings ![](https://251457507-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAQOLMUJWMYtrpQ7Oxxca%2Fuploads%2FAgGIQ3qKh2UdGF55BawW%2Flegacy-134ac85fdec743fe15b1.png?alt=media) #### Check for New Orders Select how often you want Order Desk to download orders from PrestaShop. #### Folder for New Orders Select the folder where newly imported orders from PrestaShop should be placed. For more information, see the [Working with Folders](/start-here/getting-started-series/quick-start-overview.md#working-with-folders) guide. #### Sync Tracking Numbers If you want Order Desk to notify PrestaShop when orders are fulfilled, enable the Sync Tracking Numbers setting. If tracking details are added to the order, it will be passed back immediately and the order will be marked as fulfilled in PrestaShop. #### Sync Inventory If you want Order Desk to sync your inventory availability back to PrestaShop enable the Sync Inventory setting. As inventory counts are updated here, Order Desk will pass those numbers back over to PrestaShop. In order to ensure proper tracking, the item metadata field **prestashop\_product\_id** must be added to your inventory items. For more details on how to manage your Order Desk inventory, please check out our [How To Work With Inventory Details](/guided-walkthroughs/products-and-inventory/how-to-work-with-inventory-details.md#add-inventory-to-order-desk) guide. Please note that this field is automatically set if you download your Prestashop items using inventory download in your integration settings. #### Download State ID Set the status IDs for the orders to be downloaded from PrestaShop. If this is left empty, all orders will import into Order Desk. #### Shipped State ID Set the status IDs to be added to orders when they are marked as shipped. #### Order Prefix If you’d like to add a unique order prefix to the order numbers that come in from PrestaShop, set that here. #### Download Extra Product Details Select this option to download Supplier ID and Supplier Name as extra line-item metadata with your order items. #### Manual Imports ![](https://251457507-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAQOLMUJWMYtrpQ7Oxxca%2Fuploads%2F693GAluL3D5Z8PBC1bB1%2Flegacy-8791a58f687c864a04d7.png?alt=media) If you would rather manually import orders, you can do so by setting the earliest date for orders to import from and clicking the **Import Orders** button. ### Order Import Log If an order from your cart hasn't come into Order Desk, the **Order Import Log** is a good place to start. It shows recent import attempts, including which orders were imported or skipped and any skip reasons. Learn how to use the log in the [How to Troubleshoot Missing Shopping Cart Orders](/guided-walkthroughs/integration-specific-walkthroughs/how-to-troubleshoot-missing-shopping-cart-orders.md) guide. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation by asking a question. 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