> For the complete documentation index, see [llms.txt](https://help.orderdesk.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.orderdesk.com/integration-setup-guides/sales-channels/pinnaclecart-integration.md).

# PinnacleCart Integration

Order Desk can connect to [PinnacleCart](https://www.pinnaclecart.com/) and import your orders.

### Setup

In Order Desk, click on **Manage Integrations** under the Integrations menu in the left sidebar. Under the **Shopping Carts** tab, find and enable PinnacleCart.

![](https://251457507-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAQOLMUJWMYtrpQ7Oxxca%2Fuploads%2FBKlZkWFtvMznAQFqw2vz%2Flegacy-9b6281d4607cc495ec70.png?alt=media)

Alternatively, search for PinnacleCart from the available integrations search.

![](https://251457507-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAQOLMUJWMYtrpQ7Oxxca%2Fuploads%2FMXR8WqJ4362Mf7s2M4Xv%2Flegacy-68a824466dab5d3ad52d.png?alt=media)

Once enabled, you will need your PinnacleCart API credentials, which can be found in PinnacleCart from the **Settings > Advanced Settings > API Access** page:

![](https://251457507-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAQOLMUJWMYtrpQ7Oxxca%2Fuploads%2FSi9dwu3FmGVCDr8CnTeQ%2Flegacy-707bf6725ca4bb791542.png?alt=media)

Setup/generate the credentials, then copy the Username, Password and Security Token from this page and enter them into Order Desk, then click to connect:

![](https://251457507-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAQOLMUJWMYtrpQ7Oxxca%2Fuploads%2F5d17GJJLSA3EsIMGjXyO%2Flegacy-486414d8de53d5500b81.png?alt=media)

### Integration Settings

![](https://251457507-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAQOLMUJWMYtrpQ7Oxxca%2Fuploads%2FRT7SLRjL6EGDTgRhWuPb%2Flegacy-554d020c3da4d6323dc7.png?alt=media)

After the integration has been successfully connected, you can set up your preferences in the settings.

#### Order Status

Choose which orders you want to download from PinnacleCart based on their status.

#### Check for New Orders

Select how often you want Order Desk to pull in new orders from PinnacleCart.

#### Folder for New Orders

Select the folder where newly imported orders from PinnacleCart should be placed.

For more information, see the [Working with Folders](/start-here/getting-started-series/quick-start-overview.md#working-with-folders) guide.

#### Order Prefix

If you need to add a prefix to your orders as they are downloaded to Order Desk, set that here.

#### Manually Import Orders

![](https://251457507-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAQOLMUJWMYtrpQ7Oxxca%2Fuploads%2FDGyZyE4uTcsGSmfOvXgZ%2Flegacy-f7e5587a5a22ec23fb0d.png?alt=media)

To manually import orders, enter the date from which the download should start and click the Import Orders button.

### Order Import Log

If an order from your cart hasn't come into Order Desk, the **Order Import Log** is a good place to start. It shows recent import attempts, including which orders were imported or skipped and any skip reasons.

Learn how to use the log in the [How to Troubleshoot Missing Shopping Cart Orders](/guided-walkthroughs/integration-specific-walkthroughs/how-to-troubleshoot-missing-shopping-cart-orders.md) guide.


---

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