> For the complete documentation index, see [llms.txt](https://help.orderdesk.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.orderdesk.com/integration-setup-guides/sales-channels/nexternal-integration.md).

# Nexternal Integration

Order Desk can connect to your [TrueCommerce Nexternal](https://www.truecommerce.com/ecommerce-platform) account and automatically download orders, then send shipment details back as orders are fulfilled.

### Setup

In Order Desk, click on **Manage Integrations** under the Integrations menu in the left sidebar. Under the **Shopping Carts** tab, find and enable Nexternal. Alternatively, search for Nexternal in the search bar.

![](https://251457507-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAQOLMUJWMYtrpQ7Oxxca%2Fuploads%2FUUAdEgqD6GYQ7sPPakjo%2Flegacy-e67c8a6f6e2b7810e67a.gif?alt=media)

Once enabled, you will need to go into your Nexternal account to get your XML Key. The XML Key will be available upon successful completion of the test at Settings/XML Tools in the OMS.

### Integration Settings

![](https://251457507-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAQOLMUJWMYtrpQ7Oxxca%2Fuploads%2FOQxC5VAZTmNvBZt99wYN%2Flegacy-007a8fd470d61a0c98f2.png?alt=media)

Once connected, you can set your integration preferences.

#### Check for New Orders

Select how often you want Order Desk to look for and download new orders from Nexternal.

#### Fulfillment Status

Select the fulfillment status of orders to be downloaded from Nexternal.

#### Financial Status

Select the financial status of orders to be downloaded from Nexternal

#### Folder for New Orders

Select the folder where newly imported orders from Nexternal should be placed.

For more information, see the [Working with Folders](/start-here/getting-started-series/quick-start-overview.md#working-with-folders) guide.

#### Order ID Format

Select the format of your incoming order IDs.

#### Sync Tracking Numbers

Enable if you want Order Desk to send shipment details back to Nexternal as they are posted to orders in Order Desk.

#### Sync Inventory

Enable this to send Order Desk inventory counts to Nexternal.

#### First Import Date

Set this to be the first import date for your orders. Orders before this date will not be imported.

#### Order Prefix

If you need to, you can add a prefix of your choice that will be added to all orders downloaded from Nexternal.

#### Manual Imports

![](https://251457507-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAQOLMUJWMYtrpQ7Oxxca%2Fuploads%2FqT5dCIN2b5MF1Ytv56Na%2Flegacy-9fd3a1ba2f5c4c980664.png?alt=media)

If you need to manually download orders, set the date from which you want Order Desk to start looking and click Import Orders.

### Order Import Log

If an order from your cart hasn't come into Order Desk, the **Order Import Log** is a good place to start. It shows recent import attempts, including which orders were imported or skipped and any skip reasons.

Learn how to use the log in the [How to Troubleshoot Missing Shopping Cart Orders](/guided-walkthroughs/integration-specific-walkthroughs/how-to-troubleshoot-missing-shopping-cart-orders.md) guide.


---

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