> For the complete documentation index, see [llms.txt](https://help.orderdesk.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.orderdesk.com/integration-setup-guides/sales-channels/inksoft-integration.md).

# InkSoft Integration

Order Desk can connect to your [InkSoft](https://www.inksoft.com/) account and automatically download orders.

### Setup

In Order Desk, click on **Manage Integrations** under the Integrations menu in the left sidebar. Under the **Shopping Carts** tab, find and enable InkSoft.

![](https://251457507-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAQOLMUJWMYtrpQ7Oxxca%2Fuploads%2FfeIHXbIFwSaaLinjO0QE%2Flegacy-23ed9b9688a763e1078b.png?alt=media)

Alternatively, search for InkSoft from the available integrations search.

![](https://251457507-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAQOLMUJWMYtrpQ7Oxxca%2Fuploads%2FHghFuUkwtYJ7HTZC90hT%2Flegacy-786d2a339513673c6145.png?alt=media)

Once enabled, add your InkSoft credentials to complete the connection.

![](https://251457507-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAQOLMUJWMYtrpQ7Oxxca%2Fuploads%2Fe5RwYVvZbO6LOYRGWsDw%2Flegacy-bf39848b0f8415fc5bc3.png?alt=media)

### Integration Settings

![](https://251457507-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAQOLMUJWMYtrpQ7Oxxca%2Fuploads%2FnsaZ4dAXbgtDGDtf9Dgh%2Flegacy-a5663073b03e0dbc065f.png?alt=media)

Once connected, you can set your integration preferences.

#### Check for New Orders

Select how often you want Order Desk to look for and download new orders from InkSoft.

Order Desk will look for the last 50 orders when it checks InkSoft.

#### Folder for New Orders

Select the folder where newly imported orders from InkSoft should be placed.

For more information, see the [Working with Folders](/start-here/getting-started-series/quick-start-overview.md#working-with-folders) guide.

#### Order Status

Select the status of the orders to be imported.

#### Sync Tracking Numbers

If you want Order Desk to notify InkSoft when orders are fulfilled, enable the Sync Tracking Numbers setting.

#### Mark Order Completed

Enable to update the order status as complete when shipment information is added in Order Desk.

#### Email InkSoft Customer

Enable to instruct Inksoft to notify the customer when orders are fulfilled.

#### Store Filter

If you want to download orders from a specific store in Inksoft, you can enter the name of the store in the Store Filter. Enter multiple stores separated by a comma.

Any orders that are not from a store that is specified in the Store filter will not be downloaded.

#### Inventory Location Filter

If you only want to download specific orders, you can use the Inventory Location Filter field to specify which ones you want. Enter multiple locations separated by a comma.

The inventory location name must match exactly as it is on your inventory items in Order Desk. When importing new orders from InkSoft, Order Desk will look at the SKUs on the items and compare them to the SKUs in your inventory here. Any orders with items for a location that *isn’t* listed in this field will not be imported.

For this to work, your inventory must be added to Order Desk. The Inventory Location should be set on each item. For details, please see [How to Add Inventory](/start-here/getting-started-series/quick-start-orders-and-inventory.md#working-with-inventory) and [How to Store Extra Item Details](/guided-walkthroughs/products-and-inventory/how-to-work-with-inventory-details.md#store-extra-item-details-in-order-desk).

#### Download Custom Line Items

Enable if you would like to download any associated services with the item, such as merchant created items.

#### Manually Import Orders

You can manually import orders from InkSoft at any time. You can import orders by **Date** if you need to bring in multiple orders, or by a specific **Order ID** if you only need to import one order.

![](https://251457507-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAQOLMUJWMYtrpQ7Oxxca%2Fuploads%2FenlqwVDATuR4Pq7ilFIk%2Flegacy-2c6d2f04acde1052cc6f.png?alt=media)

> **Tip: Importing Orders by Date**
>
> If InkSoft has a large number of orders in the selected date range, you may need to click the **Import** button a few times to bring them all in.


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://help.orderdesk.com/integration-setup-guides/sales-channels/inksoft-integration.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.