Order Desk can pull in your orders from Extensiv Order Manager, process them, and send them for fulfillment based on the settings you choose. As orders are fulfilled, the tracking details will be sent back to Extensiv and the order marked as complete.
💡Looking for other Extensiv integration guides?
If you’re interested in checking out other Extensiv integration guides, see the following:
Setup
In Order Desk, click on Manage Integrations under the Integrations menu in the left sidebar. Under the Shopping Carts tab, find and enable the Extensive Order Manager integration:
Alternatively, search for Extensive Order Manager from the available integration search, then Enable the Import integration.
On the next screen, enter your Installation URL and click Connect:
To get the Installation URL you need, you can follow the steps below. These steps are also listed on the integration page:
- Log in to Extensiv Order Manager as an OM Admin.
- Go to the Order Desk App Page .
- Click the Install button.
- Click Accept and Install.
- Copy the Installation URL and paste it into Order Desk.
NOTE
If the URL isn’t copied right away or has expired, you’ll need to reinstall the Order Desk app in Extensiv Order Manager to generate a new Installation URL.
Settings
Once connected, set your preferences in the integration settings.
Check for New Orders
Select how often you want Order Desk to download orders from Extensiv Order Manager.
Folder for New Orders
Select the folder where newly imported orders from Extensiv Order Manager should be placed.
For more information about folders, see the Working with Folders guide.
Order Status Filter
Select the status of the orders to be imported from Extensiv Order Manager. You can select multiple statuses, if needed.
Sales Channel
Select whether Order Desk should only pull orders from specific sales channels. You can select multiple channels, if needed.
Sync Tracking Numbers
If the Sync Tracking Numbers setting is enabled, Order Desk will send the shipment information back to Extensiv Order Manager automatically and update the orders there.
IMPORTANT
A shipment submission to Extensiv Order Manager marks the entire order as fulfilled there. So if your fulfillment service supports partial shipments, the first shipment update they send to Order Desk will end up marking the entire order as fulfilled in Extensiv.
If your fulfillment workflow involves a lot of partial shipments, you can reach out to our support team to brainstorm possible workarounds.
Sync Inventory
If you want Order Desk to sync your inventory availability back to Extensiv Order Manager, enable the Sync Inventory setting. As inventory counts are updated here, Order Desk will pass those numbers back over to Extensiv.
Order Prefix
If you would like to add an order prefix to your Extensive Order Manager orders as they import to Order Desk, add that value here.
Inventory Location Filter
If you only want to download specific orders, you can use the Inventory Location Filter field to specify which ones you want. Enter multiple locations separated by a comma.
The inventory location name must match exactly as it is on your inventory items in Order Desk. When importing new orders from Extensiv Order Manager, Order Desk will look at the SKUs on the items and compare to the SKUs in your inventory here. Any orders with items for a location that isn’t listed in this field will not be imported.
For this to work, your inventory must be added to Order Desk. The inventory location should be set on each item. For details, please see How to Add Inventory and How to Store Extra Item Details.
Country Filter
Select countries from a dropdown menu, or toggle “select all”.
Choose “Standard” for Order Desk to only import orders from the selected options. Choose “Inverted” to import all orders except from the selected countries.
First Import Date
Set the date from which you would like orders to begin importing from Extensive Order Manager.
Manual Imports
Import Orders
Order Desk can download orders from the date you set here. You may need to click the Check button a few times as each import happens if you have a large volume of orders from the date chosen.
