> For the complete documentation index, see [llms.txt](https://help.orderdesk.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.orderdesk.com/integration-setup-guides/sales-channels/commercehq-integration.md).

# CommerceHQ Integration

Order Desk can connect to your [CommerceHQ](https://commercehq.com/) account and automatically download orders then send shipment details back as orders are fulfilled.

### Setup

In Order Desk, click on **Manage Integrations** under the Integrations menu in the left sidebar. Under the **Shopping Carts** tab, find and enable CommerceHQ.

![](https://251457507-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAQOLMUJWMYtrpQ7Oxxca%2Fuploads%2FJBa676pT95WYn3ZvoHaB%2Flegacy-d23435fadcf593701de8.png?alt=media)

Alternatively, search for CommerceHQ from the available integrations search.

![](https://251457507-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAQOLMUJWMYtrpQ7Oxxca%2Fuploads%2F4bTGX6Nuk02REiBQXsPP%2Flegacy-23c23b6c0e58c8e751a4.png?alt=media)

Once enabled, enter your store’s domain, API Key and API Password and click to connect.

![](https://251457507-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAQOLMUJWMYtrpQ7Oxxca%2Fuploads%2FdhgAOQ40OMSfZDAaWnwm%2Flegacy-6f8b57e0b4d3dcf38502.png?alt=media)

To find your CommerceHQ credentials, please contact your rep from CommerceHQ. **Order Desk support is not able to help with finding or resetting your CommerceHQ credentials**, as they are created and provided by CommerceHQ.

### Integration Settings

![](https://251457507-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAQOLMUJWMYtrpQ7Oxxca%2Fuploads%2FSvqmgzg9DAoCC5FrwRNv%2Flegacy-5a46043491b21ec8ebb5.png?alt=media)

Once connected, you can set your integration preferences.

#### Check for New Orders

Select how often you want Order Desk to look for and download new orders from CommerceHQ.

#### Folder for New Orders

Select the folder where newly imported orders from CommerceHQ should be placed.

For more information, see the [Working with Folders](/start-here/getting-started-series/quick-start-overview.md#working-with-folders) guide.

#### Sync Tracking Numbers

Enable if you want Order Desk to send shipment details back to CommerceHQ as they are posted to orders in Order Desk.

#### Email Customer

Enable if you want CommerceHQ to email the customer a shipment notification as tracking is sent back on orders.

#### Order Prefix

If you need to, you can add a prefix of your choice that will be added to all orders downloaded from CommerceHQ.

#### Manual Imports

![](https://251457507-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAQOLMUJWMYtrpQ7Oxxca%2Fuploads%2FKIw8LATDf8MWuRrAJ6Je%2Flegacy-3591a00adace9dcc19d3.png?alt=media)

If you need to manually download orders, click the import button to pull in the latest 25 orders from CommerceHQ.

### Order Import Log

If an order from your cart hasn't come into Order Desk, the **Order Import Log** is a good place to start. It shows recent import attempts, including which orders were imported or skipped and any skip reasons.

Learn how to use the log in the [How to Troubleshoot Missing Shopping Cart Orders](/guided-walkthroughs/integration-specific-walkthroughs/how-to-troubleshoot-missing-shopping-cart-orders.md) guide.


---

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