> For the complete documentation index, see [llms.txt](https://help.orderdesk.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.orderdesk.com/integration-setup-guides/sales-channels/commercehq-integration.md).

# CommerceHQ Integration

Order Desk can connect to your [CommerceHQ](https://commercehq.com/) account and automatically download orders then send shipment details back as orders are fulfilled.

### Setup

In Order Desk, click on **Manage Integrations** under the Integrations menu in the left sidebar. Under the **Shopping Carts** tab, find and enable CommerceHQ.

![](https://251457507-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAQOLMUJWMYtrpQ7Oxxca%2Fuploads%2FJBa676pT95WYn3ZvoHaB%2Flegacy-d23435fadcf593701de8.png?alt=media)

Alternatively, search for CommerceHQ from the available integrations search.

![](https://251457507-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAQOLMUJWMYtrpQ7Oxxca%2Fuploads%2F4bTGX6Nuk02REiBQXsPP%2Flegacy-23c23b6c0e58c8e751a4.png?alt=media)

Once enabled, enter your store’s domain, API Key and API Password and click to connect.

![](https://251457507-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAQOLMUJWMYtrpQ7Oxxca%2Fuploads%2FdhgAOQ40OMSfZDAaWnwm%2Flegacy-6f8b57e0b4d3dcf38502.png?alt=media)

To find your CommerceHQ credentials, please contact your rep from CommerceHQ. **Order Desk support is not able to help with finding or resetting your CommerceHQ credentials**, as they are created and provided by CommerceHQ.

### Integration Settings

![](https://251457507-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAQOLMUJWMYtrpQ7Oxxca%2Fuploads%2FSvqmgzg9DAoCC5FrwRNv%2Flegacy-5a46043491b21ec8ebb5.png?alt=media)

Once connected, you can set your integration preferences.

#### Check for New Orders

Select how often you want Order Desk to look for and download new orders from CommerceHQ.

#### Folder for New Orders

Select the folder where newly imported orders from CommerceHQ should be placed.

For more information, see the [Working with Folders](/start-here/getting-started-series/quick-start-overview.md#working-with-folders) guide.

#### Sync Tracking Numbers

Enable if you want Order Desk to send shipment details back to CommerceHQ as they are posted to orders in Order Desk.

#### Email Customer

Enable if you want CommerceHQ to email the customer a shipment notification as tracking is sent back on orders.

#### Order Prefix

If you need to, you can add a prefix of your choice that will be added to all orders downloaded from CommerceHQ.

#### Manual Imports

![](https://251457507-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAQOLMUJWMYtrpQ7Oxxca%2Fuploads%2FKIw8LATDf8MWuRrAJ6Je%2Flegacy-3591a00adace9dcc19d3.png?alt=media)

If you need to manually download orders, click the import button to pull in the latest 25 orders from CommerceHQ.


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://help.orderdesk.com/integration-setup-guides/sales-channels/commercehq-integration.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.