> For the complete documentation index, see [llms.txt](https://help.orderdesk.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.orderdesk.com/integration-setup-guides/sales-channels/cart.com-storefront-integration.md).

# Cart.com Storefront Integration

Order Desk can connect to your [Cart.com Storefront](https://www.americommerce.com/) (formerly AmeriCommerce) account and automatically download orders then send shipment details back as orders are fulfilled.

Please note that the integration will not reliably work on the Cart.com Storefront Bronze plan. A Silver or higher plan is required so Order Desk can communicate with your Cart.com store.

This guide explains how to set up and use the Cart.com Storefront integration in Order Desk.

### Setup

In Order Desk, click on **Manage Integrations** under the Integrations menu in the left sidebar. Under the **Shopping Carts** tab, find and enable Cart.com Storefront.

![](https://251457507-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAQOLMUJWMYtrpQ7Oxxca%2Fuploads%2FD9wM0xuMlq722O49qzgV%2Flegacy-34c5f86c5304f3a710c5.png?alt=media)

Once enabled, enter your store’s domain and Access Token and click to connect.

![](https://251457507-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAQOLMUJWMYtrpQ7Oxxca%2Fuploads%2FOxZRhmMn3eEffehCjwhb%2Flegacy-7aee0802e17614936f30.png?alt=media)

Please note that Order Desk isn’t able to help find or reset your credentials, as they can only be provided by Cart.com.

### Integration Settings

![](https://251457507-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAQOLMUJWMYtrpQ7Oxxca%2Fuploads%2Fo4QQCPeLWT7xsRGnqh4Q%2Flegacy-e021b73c74aa22d04c7b.png?alt=media)

Once connected, you can set your integration preferences.

#### Check for New Orders

Select how often you want Order Desk to look for and download new orders from Cart.com.

#### Download These Orders

Select the types of orders you want Order Desk to download from Cart.com.

#### Folder for New Orders

Select the folder where newly imported orders from Cart.com should be placed.

For more information, see the [Working with Folders](/start-here/getting-started-series/quick-start-overview.md#working-with-folders) guide.

#### After Import, Set Status

Select the status you want updated at Cart.com as orders are imported into Order Desk.

Make sure to not set the same status as the Download These Orders setting. If the same status is selected, Order Desk will not be able to download any orders.

Our recommendation is to set Download These Orders to Pending Processing and set After Import, Set Status to Approved, Pending Shipping.

![](https://251457507-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAQOLMUJWMYtrpQ7Oxxca%2Fuploads%2FqdOXZKkJLybBGFxU0eP6%2Flegacy-960be953a7f75eb2fd92.png?alt=media)

#### After Shipment, Set Status

Select the status you want updated at Cart.com as orders have shipments added to them in Order Desk.

#### Sync Tracking Numbers

Enable if you want Order Desk to send shipment details back to Cart.com as they are posted to orders in Order Desk.

#### Order Prefix

If you need to, you can add a prefix of your choice that will be added to all orders downloaded from Cart.com.

#### Manual Imports

![](https://251457507-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAQOLMUJWMYtrpQ7Oxxca%2Fuploads%2F2kAiT5msRBI1wzMFKMsh%2Flegacy-5726201a6d1fd2ed65a5.png?alt=media)

If you need to manually download orders, set the date from which you want Order Desk to start looking here and click to import.

### Order Import Log

If an order from your cart hasn't come into Order Desk, the **Order Import Log** is a good place to start. It shows recent import attempts, including which orders were imported or skipped and any skip reasons.

Learn how to use the log in the [How to Troubleshoot Missing Shopping Cart Orders](/guided-walkthroughs/integration-specific-walkthroughs/how-to-troubleshoot-missing-shopping-cart-orders.md) guide.


---

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