> For the complete documentation index, see [llms.txt](https://help.orderdesk.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.orderdesk.com/integration-setup-guides/sales-channels/big-cartel-integration.md).
# Big Cartel Integration
Order Desk can connect to your [Big Cartel](https://www.bigcartel.com/) account and automatically download orders.
### Setup
In Order Desk, click on **Manage Integrations** under the Integrations menu in the left sidebar. Under the **Shopping Carts** tab, find and enable Big Cartel.
Click Connect To Big Cartel to give access to Order Desk.
### Integration Settings
#### View Available Products
Click this link to view all available Big Cartel products.
#### Big Cartel Help
Click *Need Help Getting Started?* for access to helpful resources for using Big Cartel.
#### Check for New Orders
Select how often you want Order Desk to download orders from Big Cartel.
#### Folder for New Orders
Select the folder where newly imported orders from Big Cartel should be placed.
For more information, see the [Working with Folders](/start-here/getting-started-series/quick-start-overview.md#working-with-folders) guide.
#### Payment Status To Download
Select the payment status of the orders to be imported.
#### Orders To Download
Select the shipment status of the orders to be imported.
#### Sync Tracking Numbers
If the Sync Tracking Numbers setting is enabled, Order Desk will send the shipment information back to Big Cartel automatically and update the orders there.
#### Order Prefix
If you would like to add an order prefix to your Big Cartel orders as they import to Order Desk, add that value here.
#### Country Filter
Select countries from a dropdown menu, or toggle “select all”.
Choose “Standard” for Order Desk to only import orders from the selected countries. Choose “Inverted” to import all orders *except* from the selected countries.
#### Inventory Location Filter
If you only want to download specific orders, you can use the **Inventory Location Filter** field to specify which ones you want. Enter multiple locations separated by a comma.
The inventory location name must match exactly as it is on your inventory items in Order Desk. When importing new orders from Big Cartel, Order Desk will look at the SKUs on the items and compare to the SKUs in your inventory here. Any orders with items for a location that *isn’t* listed in this field will not be imported.
For this to work, your inventory must be added to Order Desk. The inventory Location should be set on each item. For details, please see [How to Add Inventory](/start-here/getting-started-series/quick-start-orders-and-inventory.md#working-with-inventory) and [How to Store Extra Item Details](/guided-walkthroughs/products-and-inventory/how-to-work-with-inventory-details.md#store-extra-item-details-in-order-desk).
#### First Import Date
Set the date from which you would like orders to begin importing from Big Cartel.
### Manual Imports
#### Manually Import Orders
You can manually import orders from Big Cartel at any time. You can import orders by **Date** if you need to bring in multiple orders, or by a specific **Order ID** if you only need to import one order.
> **Tip: Importing Orders by Date**
>
> If Big Cartel has a large number of orders in the selected date range, you may need to click the **Import** button a few times to bring them all in.
#### Manually Import Inventory Items
Click *Request Product Download* to pull inventory items from Big Cartel to Order Desk.
### Order Import Log
If an order from your cart hasn't come into Order Desk, the **Order Import Log** is a good place to start. It shows recent import attempts, including which orders were imported or skipped and any skip reasons.
Learn how to use the log in the [How to Troubleshoot Missing Shopping Cart Orders](/guided-walkthroughs/integration-specific-walkthroughs/how-to-troubleshoot-missing-shopping-cart-orders.md) guide.
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