> For the complete documentation index, see [llms.txt](https://help.orderdesk.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.orderdesk.com/integration-setup-guides/print-on-demand/knitwise-integration.md).

# Knitwise Integration

Order Desk can import orders from your shopping cart(s), sync in your print details and then automatically send them to [Knitwise](http://knitwise.com/). When orders are shipped, the tracking details will be sent back to Order Desk automatically.

### Setup

To connect to Knitwise, click on **Manage Integrations** in the left sidebar. Under the **Print on Demand** tab, find and click to enable the Knitwise integration.

![](https://251457507-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAQOLMUJWMYtrpQ7Oxxca%2Fuploads%2Fzl1QY8EyKQYi4D0WWGS0%2Flegacy-88db26fde1d94c4eb2c1.jpg?alt=media)

Alternatively, search for Knitwise from the available integrations search.

![](https://251457507-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAQOLMUJWMYtrpQ7Oxxca%2Fuploads%2FjG9ecxKy4bUPnFjuapUZ%2Flegacy-1aae1a7aba5124aa8e7e.png?alt=media)

Enter your Knitwise credentials, then click to connect:

![](https://251457507-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAQOLMUJWMYtrpQ7Oxxca%2Fuploads%2FWETjDIpR5E9qgCewStmu%2Flegacy-e4c3f8e46908b309e26a.png?alt=media)

Please note that Order Desk isn’t able to provide your credentials, as they can only be provided by Knitwise. To obtain your Access Token, send an email to <support@knitwise.com> with the subject line **OrderDesk API Key Request**.

### Integration Settings

![](https://251457507-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAQOLMUJWMYtrpQ7Oxxca%2Fuploads%2FFoH7w4vtWtCZPZ52CmPw%2Flegacy-fd4a66d51ab9a3e1c596.png?alt=media)

Once connected, you will have a few settings where you can set your preferences for this integration.

#### Knitwise Help

![](https://251457507-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAQOLMUJWMYtrpQ7Oxxca%2Fuploads%2FqvwczhQVhfxbR42mAXze%2Flegacy-71349388e59a4a7ec963.gif?alt=media)

Click *Need Help Getting Started?* to access helpful resources for using Knitwise.

#### After Import, Move To

Select the folder you want orders to be moved into after they are sent to Knitwise.

If you want to use a custom folder, create your own from Store Settings. See the [Working with Folders](/start-here/getting-started-series/quick-start-overview.md#working-with-folders) guide for more information.

#### After Shipment, Move To

Select the folder you want orders to be moved into when Knitwise sends shipment details back into Order Desk.

#### If Canceled, Move To

Select the folder you want orders to be moved to if they are canceled at Knitwise.

### Manual Imports

![](https://251457507-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAQOLMUJWMYtrpQ7Oxxca%2Fuploads%2FdMKAxe50jif3YnhGOyvB%2Flegacy-81da7e9cf020bfebf861.png?alt=media)

#### Request Product Download

Click to import your Knitwise inventory items into Order Desk.

#### View Inventory Items

Click to view your available Knitwise inventory items.

#### Product Settings

![](https://251457507-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAQOLMUJWMYtrpQ7Oxxca%2Fuploads%2Fvp0DYcroqpZkVo1jc5p6%2Flegacy-42b911f967f113de94cf.png?alt=media)

For more information on what the product settings within the Knitwise integration do, please read the [Print on Demand Product Settings](/guided-walkthroughs/print-on-demand-walkthrough/print-on-demand-integration-product-settings.md) guide.

#### Shipping Class Match

![](https://251457507-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAQOLMUJWMYtrpQ7Oxxca%2Fuploads%2FPRCQvwsQxxKtaf94kj87%2Flegacy-88dc67c6a1228a7db909.png?alt=media)

If the shipping methods you set up in your shopping cart(s) don’t match the shipping method names Knitwise uses, they won’t know what methods you intend for them to use. When this happens, the [default mail class applied above](#integration-settings) will be used instead for all of your orders.

To tell Knitwise what methods you want them to use, you will need to match your method names to theirs. This can be done in the shipping class match section. For detailed instructions on setting this up, please read through the [shipping class match](/guided-walkthroughs/shipping-fulfillment-and-returns/how-to-set-up-shipping-class-matches.md) guide.

### Sending Orders to Knitwise

Getting your orders ready to send to Knitwise will take some set up time. For a detailed walkthrough of how to use Order Desk with your Print on Demand orders, please read through our [Print on Demand Fulfillment](/guided-walkthroughs/print-on-demand-walkthrough/print-on-demand-fulfillment.md) guide.

#### Preparing Your Items

The following fields can be set as variations or item metadata for each order item.

| Field Name               | Field Description                                   |
| ------------------------ | --------------------------------------------------- |
| print\_url               | Link to your artwork file so Knitwise can print it. |
| knitwise\_product\_id    | Knitwise’s product code/SKU for the item.           |
| print\_size              | Size of the image on your item.                     |
| knitwise\_size\_category | Item size.                                          |


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://help.orderdesk.com/integration-setup-guides/print-on-demand/knitwise-integration.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.