> For the complete documentation index, see [llms.txt](https://help.orderdesk.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.orderdesk.com/integration-setup-guides/print-on-demand/hp-site-flow-integration.md). # HP Site Flow Integration Order Desk can import orders from your shopping cart(s), sync in your print details and then automatically send them to any printer using the [HP Site Flow](https://www8.hp.com/us/en/industrial-printers/print-workflow-automation-management-solutions-site-flow.html) (previously OneFlow) management software. When orders are shipped, the tracking details will be sent back to Order Desk automatically. ### Setup To connect to HP Site Flow, click on the **Manage Integrations** link in the left sidebar. Under the **Print on Demand** tab find and enable HP Site Flow. ![](https://251457507-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAQOLMUJWMYtrpQ7Oxxca%2Fuploads%2Fl0hW0xRTq92rTuERWjQy%2Flegacy-2945012e33afd949e065.png?alt=media) Alternatively, search for HP Site Flow from the available integration search. ![](https://251457507-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAQOLMUJWMYtrpQ7Oxxca%2Fuploads%2F9Xwb53IDf8W6V90D3v8d%2Flegacy-1be9f267bd2761845b6c.png?alt=media) Select your print provider and enter your HP Site Flow account credentials then connect. ![](https://251457507-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAQOLMUJWMYtrpQ7Oxxca%2Fuploads%2Fcdbi8l5BaA4y8GuM63qv%2Flegacy-bdbafeb711feb7fa082d.png?alt=media) Please note that Order Desk isn’t able to help find or reset your credentials, as they can only be shared by HP Site Flow. If your provider is not listed, please contact Order Desk support with your destination provider key and your printer’s logo. These will be added for selection after which point you will be able to connect to your provider. ### Integration Settings ![](https://251457507-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAQOLMUJWMYtrpQ7Oxxca%2Fuploads%2FD2cbmFro0ZoToJ8URPso%2Flegacy-30db8a0a075d05a7e94f.png?alt=media) Once you have successfully connected to the HP Site Flow integration, you will have some settings to go through to add your preferences. #### After Import, Move To Select the folder you want orders to be moved into after they are successfully sent to HP Site Flow. You can use one of the default folders already in your store or create your own. Read the [Working with Folders](/start-here/getting-started-series/quick-start-overview.md#working-with-folders) guide for more information. #### After Shipment, Move To Select the folder you want orders to be moved into when HP Site Flow sends tracking details back. #### If Canceled, Move To Select the folder you want orders to be moved into if they are canceled at HP Site Flow. #### Default Carrier Code Set the default carrier code you want your printer to use for your orders. This will be provided by your print provider. #### Default Carrier Service Set the default carrier service you want your printer to use for your orders. This will be provided by your print provider. #### Default Shipping Alias Set the default shipping alias you want your printer to use for your orders. This will be provided by your print provider. #### Optional Routing URL Order Desk sends orders to HP Site Flow using a default routing URL. This can be changed to an optional routing URL that is set up within HP Site Flow. If your HP Site Flow provider gives you a routing URL, set it here to override the default URL, otherwise leave this field empty to use the default. #### Postback URL Give this URL to your HP Site Flow provider. This is used to send shipment details back into your orders in Order Desk. **TIP** When setting up your webhooks in HP Site Flow, we recommend using their ***prettyJson*** template to send updates back to Order Desk. This template is especially useful if you want to send partial fulfillment updates based on the specific line items that were shipped. You can reach out to HP Site Flow support for more information on how to set up the template. #### Store Information Set your default return address to be used on your orders. If you need to customize the return address for certain orders, you can save different return addresses to your Store Settings and then use a rule to set the return address to specific orders. If a return address is not added to the order, the default address set here in the HP Site Flow settings will be used. For information on adding additional return addresses and applying them to specific orders with a rule, read the [Store Settings](/guided-walkthroughs/using-order-desk/manage-store-settings.md#return-addresses) guide. #### Product Settings ![](https://251457507-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAQOLMUJWMYtrpQ7Oxxca%2Fuploads%2FHKXL207fH3lE8Vg6nFew%2Flegacy-fee2d1748f1c8ef006b4.png?alt=media) For more information on what the product settings within the HP Site Flow integration do, please read the [Print on Demand Product Settings](/guided-walkthroughs/print-on-demand-walkthrough/print-on-demand-integration-product-settings.md) guide. ### Custom Details for HP Site Flow Sending orders to your printer through HP Site Flow will initially take some preparation before it can happen automatically. For complete instructions on how to use Order Desk with your print on demand orders, please take a few moments to read through the [Print on Demand Fulfillment](/guided-walkthroughs/print-on-demand-walkthrough/print-on-demand-fulfillment.md) guide. #### Preparing Your Orders The following fields can be set as checkout data or order metadata to change what is sent to your printer for a specific order: | Field Name | Field Description | | --------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ | | PackingSlip | The URL of the PDF to be printed and included with the shipment. Details [here](/guided-walkthroughs/templates-emails-and-order-documents/how-to-create-pdf-files-for-order-documents.md). | | MISCode | Field for storing MIS customer ID. | | PrintType | Default to digital. Options are: digital or litho. | | PONumber | Customer PO Number. | | AdditionalInformation | Any information to be passed into the Additional Information field. | | ShippingAlias | The shipping alias as supplied by your printer if different from [the default](#integration-settings). Will be used in preference to carrier code/service. | | ShipmentCarrierCode | Set the carrier code expected on the shipment details from your printer. This reduces confusion on the carrier in cases where the ShippingAlias is not a standard carrier name. | | CarrierCode | The name for the carrier if different from [the default](#integration-settings). | | CarrierService | The name for the carrier service if different from [the default](#integration-settings). | | Tags | Enter a tag or tags for the order. Multiple tags should be separated by comma | | ShippingLabel | Add your own shipping label to the order. | If you are unfamiliar with checkout data, please first read the [How to Work with Checkout Data](/guided-walkthroughs/orders-and-folders/how-to-work-with-checkout-data.md) guide. #### Preparing Your Items The following fields can be set as variations or item metadata for each order item: | Field Name | Field Description | | -------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ | | print\_sku | Your printer’s product code for the item. | | print\_url | Link to artwork file for the item. | | print\_location | Location for artwork for multi-print items. Use print\_location\_1, print\_location\_2 to match to print\_url\_1, print\_url\_2, etc. “Front” will be used if no print\_location field is added to an item. | | Barcode | Customer specified barcode. Can be used if the barcode is already on the artwork provided. | | Binding | Defaults to none. Options are: perfect, saddle, wiro, pur, threadSawn. | | Folding | Defaults to none. Options are: half, gate, cross, concert, z, 2, 3, none. | | ShrinkWrap | Enter 1 or True if the item should be shrink-wrapped. | | StockID | Stock ID For Lookup (stock items only). | | Tags | Enter a tag or tags for the order. Multiple tags should be separated by comma. | | print\_gift\_x | Add gift notes to items using print\_gift\_1, print\_gift\_2, and so on. | | print\_note\_x | If required by your HP Site Flow provider, sets the note attribute to items using print\_note\_1, print\_note\_2, and so on. | | print\_attributes\_x | Add attributes to items using the format ATTRIBUTE NAME\|ATTRIBUTE VALUE. Use print\_attributes\_1, print\_attributes\_2, etc. to associate the attributes with the corresponding print\_url number. If a single print\_url has multiple attributes, set them in the corresponding print\_attributes component, separated by a semi-colon, such as print\_attributes\_1 = ATTRIBUTE NAME\|ATTRIBUTE VALUE;ATTRIBUTE NAME\|ATTRIBUTE VALUE. | | pages\_x | Use to with print\_url\_x to define the number of pages. | | InfoTechCopies | Use to set the info tech copy quantity. | | DispatchAlert | Use to set a dispatch alert on a line item. | #### Canceling Orders After submitting an order to HP Site Flow, you’ll have the opportunity to cancel the order or update the shipping address details (as well as shipping carrier and code details). On the order details page, look for buttons under the order totals box on the right side of the page that say **Send Address Update to HP Site Flow** or **Cancel Order at HP Site Flow**. After the order has been shipped, these buttons will no longer be available. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://help.orderdesk.com/integration-setup-guides/print-on-demand/hp-site-flow-integration.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.