> For the complete documentation index, see [llms.txt](https://help.orderdesk.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.orderdesk.com/integration-setup-guides/print-on-demand/helloprint-integration.md). # Helloprint Integration Order Desk can submit your print on demand orders to [Helloprint](https://www.helloprint.com/). As orders are fulfilled, the shipment info will automatically be pulled back into Order Desk and sent back to the original shopping cart. ### Setup To connect to Helloprint, click on **Manage Integrations** in the left sidebar. Under the **Print on Demand** tab, find and click to enable the Helloprint integration. ![](https://251457507-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAQOLMUJWMYtrpQ7Oxxca%2Fuploads%2FMQ7HOJPQXkQKEABE5hVm%2Flegacy-ec6a0efd25e5ae3cc455.jpg?alt=media) Alternatively, search for Helloprint from the available integrations search. ![](https://251457507-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAQOLMUJWMYtrpQ7Oxxca%2Fuploads%2FcFXNZ2E29MEU20EQpIFp%2Flegacy-45f24f0e79b370aaeed5.jpg?alt=media) Paste in your Helloprint API key, then click to connect: ![](https://251457507-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAQOLMUJWMYtrpQ7Oxxca%2Fuploads%2FvxCry9MkqvADQOEKPBOB%2Flegacy-148822f724cbdfe35c52.jpg?alt=media) Please note that Order Desk isn’t able to help find or reset your credentials, as they can only be provided by Helloprint. ### Integration Settings ![](https://251457507-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAQOLMUJWMYtrpQ7Oxxca%2Fuploads%2F4EDjKdXHaXk0TGIQoJUO%2Flegacy-c45621c64e8265499af9.png?alt=media) Once connected, you will have a few settings where you can set your preferences for this integration. #### Mode The mode of your integration connection. #### Default Mail Class Select the default mail class you want Helloprint to use. The shipping method you select will be used for all orders where the method on the order does not match any of Helloprint’s shipping method names. If you need to apply specific methods for certain orders, match your method names to Helloprint’s names in the [Shipping Class Match section](#shipping-class-match) below. #### After Import, Move To Select the folder you want orders to be moved into after they are sent to Helloprint. If you want to use a custom folder, create your own from Store Settings. See the [Working with Folders](/start-here/getting-started-series/quick-start-overview.md#working-with-folders) guide for more information. #### After Shipment, Move To Select the folder you want orders to be moved into when Helloprint sends shipment details back into Order Desk. Helloprint has said that it takes 24-48 hours for tracking to appear in their dashboard. #### If Canceled, Move To Select the folder you want orders to be moved into if they are canceled at Helloprint. For more information, see the [Working with Folders](/start-here/getting-started-series/quick-start-overview.md#working-with-folders) guide. #### Product Settings ![](https://251457507-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAQOLMUJWMYtrpQ7Oxxca%2Fuploads%2FVTu6BvS3fJJhIJOn6NDD%2Flegacy-42fe72a08eee73bcab6e.jpg?alt=media) Screenshot For more information on what the product settings within the Helloprint integration do, please read the [Print on Demand Product Settings](/guided-walkthroughs/print-on-demand-walkthrough/print-on-demand-integration-product-settings.md) guide. #### Shipping Class Match ![](https://251457507-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAQOLMUJWMYtrpQ7Oxxca%2Fuploads%2FWnY61sFJuXKsq5eeID7x%2Flegacy-e45f63dc19703039e1a5.jpg?alt=media) To learn in more detail about how to set up your shipping class matches, see the [shipping class match](/guided-walkthroughs/shipping-fulfillment-and-returns/how-to-set-up-shipping-class-matches.md) guide. ### Sending Orders to Helloprint Getting your orders ready to send to Helloprint will take some set up time. For a detailed walkthrough of how to use Order Desk with your Print on Demand orders, please read through our [Print on Demand Fulfillment](/guided-walkthroughs/print-on-demand-walkthrough/print-on-demand-fulfillment.md) guide. #### Preparing Your Items The following fields can be set as variations or item metadata for each order item. | Field Name | Field Description | | ------------- | ----------------------------------------------------- | | print\_url | Link to your artwork file so Helloprint can print it. | | print\_sku | Helloprint’s product code or SKU for the item. | | print\_width | Width of the print on your item. | | print\_height | Height of the print on your item. | --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. 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