> For the complete documentation index, see [llms.txt](https://help.orderdesk.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.orderdesk.com/integration-setup-guides/print-on-demand/crystal-d-integration.md).

# Crystal D Integration

Order Desk can import orders from your shopping cart(s), sync in your print details and then automatically send them on to [Crystal D](https://www.crystal-d.com/) for fulfillment. When orders are shipped, the tracking details will be sent back to Order Desk and back to your shopping cart.

### Setup

To connect to Crystal D, click on the **Manage Integrations** link under the **Integrations** menu in the left sidebar, and under the **Print on Demand** tab find and enable Crystal D.

![](https://251457507-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAQOLMUJWMYtrpQ7Oxxca%2Fuploads%2FC5kCqKTF2cJ1JqhaNb4B%2Flegacy-c76fe3aba00d9af15bb4.png?alt=media)

Alternatively, search for Crystal D from the available integration search.

![](https://251457507-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAQOLMUJWMYtrpQ7Oxxca%2Fuploads%2FnwlD7FGMDHxSDqlFwMdB%2Flegacy-67f72ec532f8029959bd.png?alt=media)

Enter your **API Key** and click to connect.

![](https://251457507-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAQOLMUJWMYtrpQ7Oxxca%2Fuploads%2FUg41RAv116LE1FmQtxWz%2Flegacy-e0ed19c5122c02613e8d.png?alt=media)

![](https://251457507-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAQOLMUJWMYtrpQ7Oxxca%2Fuploads%2FOrciyeSEOKvht9hYArph%2Flegacy-5a0d0e3738478da8bbd7.png?alt=media)

Please note that Order Desk isn’t able to help find or reset your credentials, as they can only be provided by Crystal D.

### Integration Settings

![](https://251457507-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAQOLMUJWMYtrpQ7Oxxca%2Fuploads%2FdGFQkkb1e9OSY5q1eAnh%2Flegacy-0c8d9f1bdcf7ebbd0553.png?alt=media)

#### After Import, Move To

Select the folder you want orders to be moved into after they are successfully sent to Crystal D.

You can use one of the default folders already in your store or create your own. Read the [Working with Folders](/start-here/getting-started-series/quick-start-overview.md#working-with-folders) guide for more information.

#### After Shipment, Move To

Select the folder you want orders to be moved into after Crystal D sends shipment details back to Order Desk.

#### Default Return Address

Set the default return address that Crystal D should use on your shipments.

If you need to customize the return address for certain orders, you can save different return addresses to your Store Settings and then use a rule to set the return address to specific orders. If a return address is not added to the order, the default address set here in the Crystal D settings will be used.

For information on adding additional return addresses and applying them to specific orders with a rule, see the [Store Settings](/guided-walkthroughs/using-order-desk/manage-store-settings.md#return-addresses) guide.

#### Default Shipping Account

![](https://251457507-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAQOLMUJWMYtrpQ7Oxxca%2Fuploads%2F81ZqsotfiaS60mB5ynJc%2Flegacy-73477b5c8e1861428e5f.png?alt=media)

Add the shipping account details to be used for your order shipments.

If you need to specify these details on a per order basis, you can apply the shipping details to checkout data following [these instructions](#sending-orders-to-crystal-d).

#### Product Settings

For more information on what these product settings within the Crystal D integration are for, please refer to the [Print on Demand Product Settings](/guided-walkthroughs/print-on-demand-walkthrough/print-on-demand-integration-product-settings.md) guide.

### Sending Orders to Crystal D

Getting your orders ready to send to Crystal D will take some set up time. For a detailed walkthrough of how to use Order Desk with your Print on Demand orders, please read through our [Print on Demand Fulfillment](/guided-walkthroughs/print-on-demand-walkthrough/print-on-demand-fulfillment.md) guide.

#### Preparing Your Orders

The following details can be submitted for an order as either checkout data or order metadata.

| Field Name             | Field Description                                                                            |
| ---------------------- | -------------------------------------------------------------------------------------------- |
| ShippingAccount        | Shipping account number if different from the [default setting](#default-shipping-account).  |
| ShippingAccountState   | Shipping account state if different from the [default setting](#default-shipping-account).   |
| ShippingAccountCountry | Shipping account country if different from the [default setting](#default-shipping-account). |
| ShippingAccountZip     | Shipping account zip if different from the [default setting](#default-shipping-account).     |

If you are unfamiliar with checkout data, see the [How to Work with Checkout Data](/guided-walkthroughs/orders-and-folders/how-to-work-with-checkout-data.md) guide.

#### Preparing Your Items

The following fields can be set as variations or item metadata for each item in an order.

| Field Name | Field Description                      |
| ---------- | -------------------------------------- |
| print\_sku | Crystal D’s product code for the item. |


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://help.orderdesk.com/integration-setup-guides/print-on-demand/crystal-d-integration.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.