Cimpress Open Integration

Order Desk can import orders from your shopping cart(s), sync in your print details, and then automatically send them to Cimpress Open for fulfillment. When orders are shipped, the tracking details will be sent back to Order Desk automatically.

This guide will go over the Cimpress Open integration settings and features. For a more thorough walkthrough of how to work with your print-on-demand orders in Order Desk, please read through the Print on Demand Fulfillment guide.

Looking for the standard Cimpress integration?

If your Cimpress representative instructed you to use the original Cimpress connection, follow the Cimpress Integration Guide instead.

Setup

To connect to Cimpress Open, click the Manage Integrations link in the left sidebar. Under the Print on Demand tab, find and enable Cimpress Open.

Alternatively, search for Cimpress Open in the available integrations search.

Enter your Client ID, Client Secret, and Partner Identifier. Then click Connect.

To find your Cimpress Open credentials, please contact your Cimpress representative. Order Desk support cannot help find or reset your credentials because they are created and provided by Cimpress.

Integration Settings

Once you have successfully connected to the Cimpress Open integration, you can set your preferences.

Default Shipping Method

Select the default shipping method you want Cimpress to use. The shipping method you select will be used for all orders where the method on the order does not match any of Cimpress' known shipping method names.

If you need to apply specific methods for certain orders, match your method names to Cimpress Open's names in the Shipping Class Match section below.

After Import, Move To

Select the folder you want orders moved into after they are successfully sent to Cimpress.

You can use one of the default folders already in your store or create your own. Read the Working with Folders guide for more information.

After Shipment, Move To

Select the folder you want orders moved into when Cimpress sends tracking details back.

Status Notification URL

This Notification URL must be set up in your Cimpress Open account for Order Desk to automatically retrieve order updates and tracking details for orders. Please give it to your Cimpress sales representative to have it added to your account.

Setup Redirects

If you connect the same Cimpress Open account to more than one Order Desk store, you will need to setup some redirects so when the shipment info comes back from Cimpress, it will find its way to the right Order Desk store.

In your primary store, where the first connection to Cimpress Open was made, you will see Setup Redirects. Click this link to open your Webhook Redirection List. Then, in your other Order Desk stores that are also connected to the same Cimpress account, find the Notification URL.

Copy this URL and paste it into the Setup Redirects field in your main store. Add one URL per line, making sure all notification URLs from your other Order Desk stores are included.

Product Settings

For more information about what the product settings within the Cimpress Open integration do, please read the Print on Demand Product Settings guide.

Shipping Class Match

To match your shopping cart shipping method names to Cimpress Open's shipping method names, you will need to use shipping class matches. This will allow you to tell Cimpress what the shipping method name you have on your orders, set in your shopping cart, should be sent as.

If your shipping method name does not match their shipping method name exactly, your default shipping method will be used instead.

For information on how to set up your shipping preferences, please read the Shipping Class Match guide.

Sending Orders to Cimpress Open

Getting your orders ready to send to Cimpress Open will take some setup time. For a detailed walkthrough of how to use Order Desk with your print-on-demand orders, please read through the Print on Demand Fulfillment guide.

Preparing Order Details

The following fields can be set as checkout data or order metadata to change what is sent to Cimpress Open.

If you are unfamiliar with checkout data, please read the How to Work with Checkout Data guide.

Field Name	Field Description
sales_channel_id	Optional. The sales channel ID for the order.
sales_channel_origin	Optional. The sales channel origin. If no value is provided, the order’s source name will be used.
currency	Optional. The currency used for the order. Defaults to USD.

Preparing Your Items

The following fields can be set as variations or item metadata for each order item.

Field Name	Field Description
print_sku	Required. The Cimpress Open product SKU. Cimpress Open uses this value to identify the item to fulfill.
print_url	The URL of the PDF artwork file that should be printed on the item.
expected_ship_date	Optional. The expected shipping date for the item.
expected_delivery_date	Optional. The expected delivery date for the item.