Order Desk can send orders directly to WBX Commerce, formerly known as Whitebox, and then pull shipment details back into your orders here and send them to your shopping carts, if applicable.
Setup
To enable the integration, click Manage Integrations in the Integrations menu in the left sidebar. Under the Fulfillment tab, find and enable WBX Commerce.
On the integration page, add your APP ID and API Key to connect to WBX Commerce.
Order Desk isn’t able to help find or reset your WBX Commerce credentials, as they can only be provided by WBX Commerce.
Integration Settings
After Import, Move To
Select the folder orders should be moved to after they are sent to WBX Commerce from Order Desk. Typically this is set to Prepared, but any custom folder can be used.
After Shipment, Move To
Select the folder orders should be moved to when WBX Commerce sends tracking details back to Order Desk. Typically this is set to Closed, but any custom folder can be used.
Default Mail Class
Choose the default mail class you want to use for your orders. This shipping class will be used for any orders sent to WBX Commerce that aren’t mapped to one of the mail classes they use.
To set up more than one shipping method, scroll down to the Shipping Class Match section for instructions.
Inventory Syncing
Sync Inventory
If you would like WBX Commerce to send inventory reports to Order Desk, enable this setting. If enabled, your stock counts will be pulled into Order Desk on the interval selected in the next setting.
Sync Update Interval
If Sync Inventory is enabled, select the interval you would like Order Desk to pull in inventory updates from WBX Commerce.
Inventory Location Name
By default, inventory updates will add WBX Commerce as the location name on each item updated. If you would like to override this to use a different name, add that here.
Product Settings
For more information about what these product settings in the WBX Commerce integration are for and how to use them, read the Fulfillment Integration Product Settings guide.
Shipping Class Match
Use the Shipping Class Match feature to match as many different shipping methods as you offer to the specific shipping classes that WBX Commerce uses. This helps make sure your customers get the closest shipping option to what they selected at checkout.
For information on how to set up your shipping preferences, see the Shipping Class Match guide.