Order Desk can send orders directly to Staci Americas, formerly known as Amware, and then pull shipment details back into your orders here and send them to your shopping carts, if applicable.
This guide covers the setup, settings, and special features in the Staci Americas integration.
Setup
To enable the integration, click Manage Integrations in the Integrations menu in the left sidebar. Under the Fulfillment tab, find and enable Staci Americas.
Alternatively, search for Staci Americas from the available integration search.
On the integration page, add your Staci Americas username and password to connect.
Order Desk isn’t able to help find or reset your Staci Americas credentials, as they can only be provided by Staci Americas.
Integration Settings
Default Mail Class
Choose the default mail class for US, Canadian, or international orders. This shipping class will be used for any orders sent to Staci Americas that aren’t mapped to one of the mail classes they use.
To set up more than one shipping method, scroll down to the Shipping Class Match section for instructions.
Default Order Class
Choose the default type of order that will be fulfilled. Choose from Retail, Wholesale, or Special.
After Import, Move To
Select the folder orders should be moved to after they are sent to Staci Americas from Order Desk. Typically this is set to Prepared, but any custom folder can be used.
After Shipment, Move To
Select the folder orders should be moved to when Staci Americas sends tracking details back to Order Desk. Typically this is set to Closed, but any custom folder can be used.
Notification URL
Give this Notification URL to your account rep at Staci Americas so Order Desk can pull shipment and tracking details back into your orders here and, if applicable, send them back to your shopping cart.
Send Customer Email Address to Staci Americas
Select this if you want the email address on the orders to be sent to Staci Americas.
Automatically Send Imported Orders to Staci Americas
If you plan to automatically submit every order to Staci Americas for fulfillment, enable this setting. All orders will be sent as they come into Order Desk.
If you have any other fulfillment services, or if some orders should not be sent to Staci Americas, keep this disabled. Use rules to submit orders to the appropriate vendor or fulfillment service instead.
Inventory Syncing
Sync Inventory
If you would like Staci Americas to send inventory reports to Order Desk, enable this setting. If enabled, your stock counts will be pulled into Order Desk on the interval selected in the next setting.
Sync Update Interval
If Sync Inventory is enabled, select the interval you would like Order Desk to pull in inventory updates from Staci Americas.
Inventory Location Name
By default, inventory updates will add Staci Americas as the location name on each item updated. If you would like to override this to use a different name, add that here.
Product Settings
For more information about what these product settings in the Staci Americas integration are for and how to use them, read the Fulfillment Integration Product Settings guide.
Shipping Class Match
Use the Shipping Class Match feature to match as many different shipping methods as you offer to the specific shipping classes that Staci Americas uses. This helps make sure your customers get the closest shipping option to what they selected at checkout.
For information on how to set up your shipping preferences, see the Shipping Class Match guide.