> For the complete documentation index, see [llms.txt](https://help.orderdesk.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.orderdesk.com/integration-setup-guides/fulfillment-services/shipedge-integration.md). # Shipedge Integration Order Desk can import orders from your shopping cart(s), apply custom information and then submit them to any warehouse that uses the [Shipedge fulfillment software](https://www.shipedge.com/). As orders are fulfilled, shipment and inventory information can be sent back into Order Desk. ### Setup To connect to Shipedge, click on the **Manage Integrations** link in the left sidebar and under the **Fulfillment** tab find and enable the Shipedge integration. ![](https://251457507-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAQOLMUJWMYtrpQ7Oxxca%2Fuploads%2Fo84hDUmHUoMqOGP5inlS%2Flegacy-a2d62a880986867fab18.png?alt=media) You will need some Shipedge account credentials. These can be found in your Shipedge account by clicking **My Account > Preferences > API Integration**. You may need to open a support ticket with Shipedge to have API access enabled on your account. Enter the details in Order Desk and click to connect. ![](https://251457507-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAQOLMUJWMYtrpQ7Oxxca%2Fuploads%2FqhSbKz42ev4mvdWSQ3TF%2Flegacy-b411ea18e638d67ac2fa.png?alt=media) ### Integration Settings ![](https://251457507-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAQOLMUJWMYtrpQ7Oxxca%2Fuploads%2FnVtG5m9nAMZAqSK9qxzU%2Flegacy-5ea904b5b896a68dd50e.png?alt=media) After you have connected the integration, you can apply any necessary details or preferences to the settings. #### Default Mail Classes Choose the shipping classes you want Shipedge to use for your orders. If you need to apply specific methods for certain orders, match your method names to the names Shipedge uses in the [Shipping Class Match section](#shipping-class-match) below. #### After Import, Move To Select the folder you want orders to be moved into after they are successfully sent to Shipedge. You can use one of the default folders already in your store or create your own. Read the [Working with Folders](/start-here/getting-started-series/quick-start-overview.md#working-with-folders) guide for more information. #### After Shipment, Move To Select the folder you want orders to be moved into as Shipedge sends shipment details back to Order Desk. #### If Canceled, Move To Select the folder you want orders to be moved into if the order is canceled at Shipedge. #### Retailer Phone Number Some shipping couriers require a phone number for any package they deliver. Add the phone number you want used in these scenarios for any customers who did not include their phone number in their address details. This will prevent delays or problems with orders that are missing a number. #### Send Customer Email Address to Shipedge Select if you want the customer email address to be included with the order details that are sent to Shipedge. #### Automatically Send Imported Orders To Shipedge If selected, every order that is added to Order Desk will automatically be sent to Shipedge. Select this setting only if all orders will be sent to Shipedge. If any orders will not be sent, or if you need a delay between when an order is imported into Order Desk and when it is sent to Shipedge do *not* select this. #### Inventory Syncing ![](https://251457507-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAQOLMUJWMYtrpQ7Oxxca%2Fuploads%2FGT4WVpLsl2s64IQS4ixQ%2Flegacy-6d6b9623a5289b67a281.png?alt=media) #### Sync Inventory Enable if you want your inventory stock counts to be pulled in from Shipedge. For more information, see the [How to Work with Inventory Counts](/guided-walkthroughs/products-and-inventory/how-to-work-with-inventory-quantities.md#send-counts-tofrom-order-desk) guide. #### Sync Update Interval If Sync Inventory is enabled, choose how often you want Order Desk to check Shipedge for inventory updates. #### Inventory Location Name If you want to set a specific inventory location name for the products you have at Shipedge, set that name here. As Shipedge sends back reports, your custom name will be added as the location. #### Product Settings ![](https://251457507-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAQOLMUJWMYtrpQ7Oxxca%2Fuploads%2F3eBw1nqLfFRKFtMDauQs%2Flegacy-9ee3db2a71e5d9b08057.png?alt=media) For more information on what these product settings in the Shipedge integration are for and how to use them, read the [Fulfillment Integration Product Settings](/integration-setup-guides/fulfillment-services/fulfillment-integration-product-settings.md) guide. #### Shipping Class Match ![](https://251457507-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAQOLMUJWMYtrpQ7Oxxca%2Fuploads%2FCHq01X5z6c9EUvQJwtxA%2Flegacy-08edbd62c43827bbf0bb.png?alt=media) If the shipping methods you set up in your shopping cart(s) don’t match the shipping method names Shipedge uses, they won’t know what methods you intend for them to use. When this happens, the [default mail classes applied above](#integration-settings) will be used instead for all of your orders. To tell Shipedge what methods you want them to use, you will need to match your method names to theirs. This can be done in the shipping class match section. For detailed instructions on setting this up, please read through the [shipping class match](/guided-walkthroughs/shipping-fulfillment-and-returns/how-to-set-up-shipping-class-matches.md) guide. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. 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