> For the complete documentation index, see [llms.txt](https://help.orderdesk.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.orderdesk.com/integration-setup-guides/fulfillment-services/peoplevox-integration.md). # Peoplevox Integration Order Desk can send orders directly to [Peoplevox](https://www.peoplevox.com/en-us/) for fulfillment, pull shipment details back into your orders and send the shipment info to your shopping carts where applicable. ### Setup To enable the integration, click on the **Manage Integrations** link in the Integrations menu in the left sidebar. Under the **Fulfillment** tab, find and enable Peoplevox. ![](https://251457507-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAQOLMUJWMYtrpQ7Oxxca%2Fuploads%2FmNbTWtjtab0LMcC9IakD%2Flegacy-a7edd2a11fee7890714e.png?alt=media) Alternatively, search for Peoplevox from the available integration search. ![](https://251457507-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAQOLMUJWMYtrpQ7Oxxca%2Fuploads%2F7vWW8j5LodAdwZA0ldEo%2Flegacy-daec7a627f23aead0056.png?alt=media) In the integration page, add your Client ID, Username and Password for Peoplevox. ![](https://251457507-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAQOLMUJWMYtrpQ7Oxxca%2Fuploads%2FnT0fRcyyvQL8IlWwWrls%2Flegacy-a8b7917adbbc0fc376b5.png?alt=media) Please note that Order Desk isn’t able to help find or reset your credentials, as they can only be provided through Peoplevox. #### Required Setup in Peoplevox Set up the following integration templates within the Peoplevox platform for the connection with Order Desk to work: * Carriers * Despatches * Item types * Locations * Sales order items * Sales orders * Service types * Sites Please use these [specification CSV files](https://s3.amazonaws.com/helpscout.net/docs/assets/57b0032590336059d4edf94f/attachments/5faece53cff47e00160b9c1a/IntegrationTemplates.zip) to set up the templates. Contact Peoplevox support if you need help with this step. ### Integration Settings ![](https://251457507-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAQOLMUJWMYtrpQ7Oxxca%2Fuploads%2FCz7S7AZEaAhXrLInjPJe%2Flegacy-113330dbf49e49a3fc29.png?alt=media) #### After Import, Move To Select the folder orders should be moved to after they are sent to Peoplevox from Order Desk. Typically this is set to Prepared, but any [custom folder](/start-here/getting-started-series/quick-start-overview.md#working-with-folders) can be used. #### After Shipment, Move To Select the folder orders should be moved to when Peoplevox sends tracking details back to Order Desk. #### Automatically Send Imported Orders to Peoplevox If you plan to automatically submit *every* order to Peoplevox for fulfillment, you can enable this setting. All orders will be sent as they come in to Order Desk. If you have any other fulfillment services or will have any orders you *don’t* want to send to Peoplevox, keep this disabled. Use [rules](/guided-walkthroughs/rules-and-automations/how-to-work-with-rules.md) to submit orders to the appropriate vendor or fulfillment service instead. #### Default Delivery Date Set the number of days for when the order should be delivered. Format should be +Xdays, replacing X with the number of days. #### Default Site Choose the default site you where you want Order Desk to send your orders. #### Default Mail Class Choose the default mail class you want to use for your orders. This shipping class will be used for any orders sent to Peoplevox that aren’t mapped to one of the mail classes they use. To set up more than one shipping method, scroll down to the [Shipping Class Match](#shipping-class-match) section for instructions. #### Inventory Syncing ![](https://251457507-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAQOLMUJWMYtrpQ7Oxxca%2Fuploads%2FqOvDtoCgLkQPiyAEp6A7%2Flegacy-7fba458b4addbdbed6d2.png?alt=media) #### Sync Inventory Enable to have Order Desk pull in your stock counts from Peoplevox. #### Sync Update Interval If **Sync Inventory** is enabled, select the interval you would like Order Desk to pull in inventory updates from Peoplevox. #### Inventory Location Name By default, inventory updates will add Peoplevox as the location name on each item updated. If you would like to use a different name, add that here. #### Manually Import Inventory Items Click the **Import Inventory Items From Peoplevox** button to download your inventory into Order Desk. #### Product Settings ![](https://251457507-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAQOLMUJWMYtrpQ7Oxxca%2Fuploads%2FDFfmCELxHcIDA64ptOQk%2Flegacy-4dea4b16546b73389744.png?alt=media) For more information on what these product settings in the Peoplevox integration are for and how to use them, read the [Fulfillment Integration Product Settings](/integration-setup-guides/fulfillment-services/fulfillment-integration-product-settings.md) guide. #### Shipping Class Match ![](https://251457507-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAQOLMUJWMYtrpQ7Oxxca%2Fuploads%2FggyeDQmBMZPwQGg6iOt1%2Flegacy-2e09fef4df6ca0db4bf3.png?alt=media) Use the shipping class match feature to match as many different shipping methods as you offer to the specific shipping classes that Peoplevox uses. This ensures your customers are getting the closest shipping option to what they selected at checkout. For information on how to set up your shipping preferences, please see the [shipping class match](/guided-walkthroughs/shipping-fulfillment-and-returns/how-to-set-up-shipping-class-matches.md) guide. #### Order Level Details The following details can be submitted with an order as either checkout data or order metadata. For more information on what each field means, please talk to Peoplevox. | Field Name | Field Description | | ------------------------------------ | ----------------------------------------------------------------------------------------------------------------------------------------------------- | | peoplevox\_requested\_delivery\_date | Set the delivery date, formatted as +Xdays, on an order if different from the Default Delivery Date from the settings [above](#integration-settings). | | peoplevox\_site | Set the site on an order if different from the Default Site selected in the settings [above](#integration-settings). | If you are unfamiliar with checkout data, see the [How to Work with Checkout Data](/guided-walkthroughs/orders-and-folders/how-to-work-with-checkout-data.md) guide. --- # Agent Instructions This documentation is published with GitBook. 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