> For the complete documentation index, see [llms.txt](https://help.orderdesk.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.orderdesk.com/integration-setup-guides/fulfillment-services/extensiv-order-manager-integration.md). # Extensiv Order Manager Integration Order Desk can send your orders directly into [**Extensiv Order Manager**](https://www.extensiv.com/) (formerly known as Skubana) for fulfillment. When orders are shipped, the tracking details will be sent back to Order Desk and back to your shopping cart(s), if your store is set up for it. ### Setup To connect to Extensiv Order Manager, click on the **Manage Integrations** link in the left sidebar and under the **Fulfillment** tab find and enable the Extensiv Order Manager integration. ![](https://251457507-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAQOLMUJWMYtrpQ7Oxxca%2Fuploads%2FDGDhsfimIPR5Lp4tMtJX%2Flegacy-534b0c0ab3d6dc5abc37.png?alt=media) Alternatively, search for Extensiv Order Manager from the available integration search. ![](https://251457507-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAQOLMUJWMYtrpQ7Oxxca%2Fuploads%2F9nUvpB8kbkT9jJ3VWYxr%2Flegacy-bcf1c24fd7898a327e07.png?alt=media) Click on **Enable**, then enter your Installation URL on the next screen and click **Connect**: ![](https://251457507-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAQOLMUJWMYtrpQ7Oxxca%2Fuploads%2FhagZFgJ4HEHxLgPgLeQP%2Flegacy-bf7206ca85bf10039d3e.png?alt=media) To get the Installation URL you need, you can follow the steps below. These steps are also listed on the integration page: 1. Log in to **Extensiv Order Manager** as an OM Admin. 2. Go to the [**Order Desk App Page**](https://app.skubana.com/appstore/apps/orderdesk). 3. Click the **Install** button. 4. Click **Accept and Install**. 5. Copy the **Installation URL** and paste it into Order Desk. **NOTE** If the URL isn’t copied right away or has expired, you’ll need to reinstall the Order Desk app in Extensiv Order Manager to generate a new Installation URL. ### Integration Settings After you have connected the integration, you can apply any necessary details or preferences to the settings. ![](https://251457507-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAQOLMUJWMYtrpQ7Oxxca%2Fuploads%2FvQO3Ef9Pa2t1UF0kbFB6%2Flegacy-daf9d013f3a1d301c361.png?alt=media) #### Default Mail Class Choose the shipping class you want Extensiv Order Manager to use for your orders by default. #### 💡TIP If you need to apply specific methods for certain orders, match your method names to the names that Extensiv Order Manager uses in the [**Shipping Class Match**](#shipping-class-match) section below. #### After Import, Move To Select the folder you want orders to be moved into after they are successfully sent to Extensiv Order Manager. #### After Shipment, Move To Select the folder you want orders to be moved into as Extensiv Order Manager sends shipment details back to Order Desk. #### If Canceled, Move To Select the folder you want orders to be moved into if they are canceled at Extensiv. #### 💡TIP For the three options above, you can use one of the default folders already in your store or create your own. Read the [**Working with Folders**](/start-here/getting-started-series/quick-start-overview.md#working-with-folders) guide for more information. #### Sales Channel Choose a default sales channel for all your order exports. You can also [override this](#custom-order-and-item-details) on an order by order basis. #### Currency Choose the currency we should use for your order exports. #### Check for Shipments Choose the time interval for how often you want Order Desk to check for new shipments in Extensiv Order Manager. #### Inventory Management Settings ![](https://251457507-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAQOLMUJWMYtrpQ7Oxxca%2Fuploads%2FAKZISAZdmHOCtU1NfyVY%2Flegacy-b4d5b8130198f39ae60e.png?alt=media) #### Sync Inventory Enable if you want us to regularly download your stock counts from Extensiv Order Manager into Order Desk. For more information, see the [**How to Work with Inventory Counts**](/guided-walkthroughs/products-and-inventory/how-to-work-with-inventory-quantities.md#send-counts-tofrom-order-desk) guide. #### Sync Update Interval If **Sync Inventory** is enabled, you can use this to choose how often you want Order Desk to check Extensiv Order Manager for inventory updates. #### Inventory Location Name If you want to assign a custom inventory location name to your Extensiv products, set that name here. When stock is updated, that name will be applied to the items in Order Desk. #### Product Settings ![](https://251457507-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAQOLMUJWMYtrpQ7Oxxca%2Fuploads%2FWgTt0DeyBfyNIfz46ZY9%2Flegacy-bf42a07fc3595923ae70.png?alt=media) For an explanation of how to use the product settings in this integration, see the [**Fulfillment Integration Product Settings**](/integration-setup-guides/fulfillment-services/fulfillment-integration-product-settings.md) guide. #### Shipping Class Match ![](https://251457507-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAQOLMUJWMYtrpQ7Oxxca%2Fuploads%2FmbNorIIyAmVjAXjPpXuP%2Flegacy-70e4baeea32550a36a19.png?alt=media) If the shipping methods you’ve set in your shopping cart(s) don’t match the method names used by Extensiv Order Manager, they won’t know which shipping method to use. When this happens, the [Default Mail Class](#default-mail-class) will be used for your orders instead. To avoid this, use the **Shipping Class Match** section to match your method names to the ones that Extensiv Order Manager recognizes. You can find the [full setup instructions here](/guided-walkthroughs/shipping-fulfillment-and-returns/how-to-set-up-shipping-class-matches.md). #### Custom Order and Item Details You can add extra details to your orders or order items to control what gets sent to Extensiv Order Manager. #### Order Level Details The following fields can be added as checkout data or order metadata to be passed through to Extensiv Order Manager on an order-by-order basis: | Field Name | Field Description | | ------------------ | ---------------------------------------------------------------------------------------------------------------------------------------------------------- | | sales\_channel | Optional The ID of the sales channel to use. If not set, we’ll use the [default sales channel](#sales-channel) you’ve chosen in your integration settings. | | confirmation\_cost | Optional The confirmation cost for the order. If unset, we’ll pass it as `0`. | | insurance\_cost | Optional The insurance cost for the order. If unset, we’ll pass it as `0`. | | insured\_value | Optional Set this if you want to declare a specific insured value for the shipment. If unset, we’ll pass it as `0`. | If you are unfamiliar with checkout data, see the [**How to Work with Checkout Data**](/guided-walkthroughs/orders-and-folders/how-to-work-with-checkout-data.md) guide. #### Item Level Details The following can be set as item metadata or variations on the items in your orders. | Field Name | Field Description | | ---------- | -------------------------------------------------------------- | | tax | Optional The tax value for the item. Defaults to 0 if not set. | If you are unfamiliar with how to add item metadata or variations to your items in Order Desk, see the [**How to Work with Inventory Details**](/guided-walkthroughs/products-and-inventory/how-to-work-with-inventory-details.md#store-extra-item-details-in-order-desk) guide. ### Notes #### Shipments Order Desk checks for shipments in bulk to reduce the number of API calls made to Extensiv. We look back based on your current [shipment check interval](#check-for-shipments), plus two additional hours for safety. #### 💡TIP You can also manually check for a shipment from the order details page. ![](https://251457507-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAQOLMUJWMYtrpQ7Oxxca%2Fuploads%2FWHVtidzUY6hdT3t0OrGe%2Flegacy-7789b93dcbea7f43b85b.png?alt=media) --- # Agent Instructions This documentation is published with GitBook. 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