> For the complete documentation index, see [llms.txt](https://help.orderdesk.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.orderdesk.com/integration-setup-guides/fulfillment-services/bender-group-integration.md). # Bender Group Integration Order Desk can send orders directly to [Bender](https://www.bendergroup.com/) for fulfillment, then send shipment details back into the original orders. ### Setup To enable the integration, click on the Manage Integrations link in the Integrations menu in the left sidebar. Under the **Fulfillment** tab, find and enable Bender. ![](https://251457507-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAQOLMUJWMYtrpQ7Oxxca%2Fuploads%2F5dDxJk9qTDEteXR6WZ5d%2Flegacy-a43cd6feb7a9a03c4cf1.jpg?alt=media) Alternatively, search for Bender from the available integration search. ![](https://251457507-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAQOLMUJWMYtrpQ7Oxxca%2Fuploads%2FiL9eBqSEwt28r7hUyaPa%2Flegacy-a9801dd4727e7b37a082.png?alt=media) #### Webhook Setup In order to allow Order Desk to receive shipment notifications from Bender Group, add this URL in your Bender Group account for Order Desk notifications. Once connected, this URL will also be available in your Bender Group integration settings. #### Credentials Add your Client ID and Secret and click to connect. ![](https://251457507-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAQOLMUJWMYtrpQ7Oxxca%2Fuploads%2FpuOzpSE2JLxIkck3riEU%2Flegacy-88a329823b887a570b9e.png?alt=media) Please note that Order Desk isn’t able to help find or reset your credentials, as they can only be provided by Bender. ### Integration Settings ![](https://251457507-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAQOLMUJWMYtrpQ7Oxxca%2Fuploads%2FdHtzZHpBVzFDHyu8wRxY%2Flegacy-8c961668ef798454a5d1.png?alt=media) #### Default Shipping Method Choose the *default* shipping method you want to use for your orders. This shipping method will be used for any orders sent to Bender that aren’t mapped to one of the mail classes they use. To set up more than one shipping method, scroll down to the [Shipping Class Match](#shipping-class-match) section for instructions. #### After Import, Move To Select the folder orders should be moved to after they are sent to Bender from Order Desk. Typically this is set to Prepared, but any custom folder can be used. #### After Shipment, Move To Select the folder orders should be moved to when Bender sends tracking details back to Order Desk. Typically this is set to Closed, but any custom folder can be used. #### Status Webhook URL Use this URL at Bender to ensure that shipping status can be passed back to Order Desk. This is the same URL that can be found on the initial Bender connection page in Order Desk. #### Product Settings ![](https://251457507-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAQOLMUJWMYtrpQ7Oxxca%2Fuploads%2FQTicDhNBfuIc4sk2nFJS%2Flegacy-7dd77d4455d1e48bbba8.png?alt=media) For more information on what the product settings within the Bender Group integration do, please read the [Print on Demand Product Settings](/guided-walkthroughs/print-on-demand-walkthrough/print-on-demand-integration-product-settings.md) guide. #### Shipping Class Match ![](https://251457507-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAQOLMUJWMYtrpQ7Oxxca%2Fuploads%2FsPK6GAMuq7ZsbEz9pW85%2Flegacy-085a7d46eda6da36b12f.png?alt=media) Use the shipping class match feature to match as many different shipping methods as you offer to the specific shipping classes that Bender uses to ensure your customers are getting the closest shipping option to what they selected at checkout. For information on how to set up your shipping preferences, please see the [shipping class match](/guided-walkthroughs/shipping-fulfillment-and-returns/how-to-set-up-shipping-class-matches.md) guide. ### Custom Details for Bender The following fields can be set as checkout data or order metadata to add or change the details that are sent to Bender about the order. If you are unfamiliar with checkout data, please read the [How to Work with Checkout Data](/guided-walkthroughs/orders-and-folders/how-to-work-with-checkout-data.md) guide. | Field Name | Field Description | | ----------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------- | | PONumber | Use to pass the PO Number for your order. Default value is Source ID if no value is set. | | ShippingAccount | Default is the Shipping Account Number in your Bender integration settings | | RequestedShipDate | Use to pass requested ship date. | | PaymentMethod | Use to indicate the payment method of the order. Accepted values are: PP (prepaid), CO (collect), or TP (third party). Default is PP if no value is set. | | ConsigneeID | Set consignee ID here if required. | | CarrierCode | Set carrier code. | --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://help.orderdesk.com/integration-setup-guides/fulfillment-services/bender-group-integration.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.