> For the complete documentation index, see [llms.txt](https://help.orderdesk.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.orderdesk.com/integration-setup-guides/crm-tools/emma-integration.md).

# Emma Integration

Order Desk can connect to [Emma](https://myemma.com/) and send your customer data to Emma groups.

### Setup

To enable the integration, click on **Manage Integrations** in the left sidebar. Under the **CRM** tab, find and enable the Emma integration.

![](/files/LmLGCj5SDvVUueRDEJfG)

Click the Connect To Emma button and login to your Emma account to give Order Desk access.

![](/files/upKRJnWJt9qs9fQpFEZ0)

### Integration Settings

![](/files/XzOPOK4HGWH5CS9HnpZe)

#### Groups

After connecting, you will see the Groups dropdown with your groups and subscriber counts. If you want all new orders to be added to Emma as they are imported into Order Desk, choose the group to add them to from this dropdown.

If you would rather send specific customers to specific groups, use the [Rule Builder](/guided-walkthroughs/rules-and-automations/how-to-work-with-rules.md) to tell Order Desk which orders to send to which groups.

#### List Field Match

Use the List Field Match to send specific order data from Order Desk into your fields in Emma. The Emma field names should be lower case, and spaces or slashes should be replaced with underscores.

See [this guide](/resources/order-desk-field-names.md) for a list of Order Desk field names.


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