Ingram Content Integration
IN THIS GUIDE
Order Desk can send orders directly to Ingram Content then pull shipment details back into your orders here and send them to your shopping carts, if applicable.
This guide covers the setup, settings and special features with the Ingram Content integration.
To enable the integration, click on the Manage Integrations link in the Integrations menu in the left sidebar. Under the Fulfillment tab, find and enable Ingram Content.
Alternatively, search for Ingram Content from the available integration search.
To connect, choose your Environment, and enter your Ingram Content credentials.
Please note that Order Desk isn’t able to help find or reset your credentials, as they can only be provided through Ingram Content.
Choose between a production or test environment.
Select your preferred domestic and international mail classes to be used on orders sent to Ingram Content.
If you need to use set specific shipping methods on orders based on the method selected at checkout, set your preferences in the Shipping Class Match section.
Default Order Type
Select how you want Ingram Content to handle orders based on the stock availability of the items in the order. Options include:
Release when Full (RF): When all line items are allocated, the order will ship. This is the lowest freight charge option.
Dual Shipment (LS): Immediate shipment of all in-stock items. Backorders will allocate as stock becomes available. This will result in up to two shipments per warehouse.
Multi Shipment (EL): Immediate shipment of all in-stock items. Backorders will allocate AND SHIP as stock becomes available. This is the fastest delivery option.
These can also be set on a per-order basis, details below.
After Import, Move To
Select the folder orders should be moved to after they are sent to Ingram Content from Order Desk. Typically this is set to Prepared, but any custom folder can be used.
Import Accepted, Move To
Choose the folder to move orders into when all items in an order have been accepted.
Import Partially Accepted, Move To
Choose a folder to move orders into if only some of the items have been accepted.
Import Failure, Move To
Choose a folder to move orders into when none of the items have been accepted.
After Shipment, Move To
Select the folder orders should be moved to when Ingram Content sends tracking details back to Order Desk.
Bill To Account Number
Enter your billing account number.
Ship To Account Number
Enter your shipping account number.
Ship To Password
Enter your ship to password.
Automatically Send Imported Orders to Ingram Content
If you plan to automatically submit every order to Ingram Content for fulfillment, you can enable this setting. All orders will be sent as they come in to Order Desk.
If you have any other fulfillment services or will have any orders you don't want to send to Ingram Content, keep this disabled. Use rules to submit orders to the appropriate vendor or fulfillment service instead.
If you would like Ingram Content to send inventory reports to Order Desk, enable this setting. If enabled, your stock counts will be pulled into Order Desk on the interval selected in the next setting.
Inventory Location Name
By default, inventory updates will add Ingram Content as the location name on each item updated. If you would like to override this to use a different name, add that here.
Product Code Match
Product Code Match
If the SKUs in your shopping cart don't match the SKUs Ingram Content has for your products, you can match them to each other here. More information on how to set this up can be found in the product code match guide.
To create bundles, refer to the product code match bundles section of the guide.
Product Code Skip
To prevent certain SKUs from being sent to Ingram Content, add them to the product code skip field. Any items included here will not be sent through with your orders. Add one SKU per line.
Gift Message Field
If your shopping cart sends gift messages through to Order Desk, enter the name of the checkout data field where the message is stored in the gift message field to have the message sent to Essential Artist Services.
Checkout data fields can be found in the top right corner of an order page.
Inventory Location Match
If you only want to send certain items to Ingram Content, you can set the inventory location name from the item in this field. Orders with items that don't have an exact match will not be submitted.
To avoid confusion about which items in which orders are being sent for fulfillment, it is generally better to split orders than to use this field. If you do choose to use this field, please be careful that your inventory location names match exactly.
Shipping Class Match
Use the shipping class match feature to match as many different shipping methods as you offer to the specific shipping classes that Ingram Content uses. This ensures your customers are getting the closest shipping option to what they selected at checkout.
For information on how to set up your shipping preferences, please see the shipping class match guide.
Custom Details for Ingram Content
Order Level Details
The following fields can be set as checkout data or order metadata to add or change the details that are sent to Ingram Content about the order.
If you are unfamiliar with checkout data, please read the How to Work with Checkout Data guide.
|Field Name||Field Description|
|back_order_cancel||Default is N, for no. Set to Y, for yes, to use the back_order_cancel_date item metadata field.|
|order_type||Default is the Default Order Type from settings above. To change on a per-order basis, set RF (release order when all items are found), LS (dual shipment for all in stock to ship, then back orders ship) or EL (ship all items as they are found).|
|green_light||Green light titles are usually low demand with a short-discount (less than 35%). Default is N for no, or set Y for yes.|
|ship_to_password|| Default is blank. Contact your Electronic Ordering (EO) representative for information.
Item Level Details
The following fields can be set as variations or item metadata for each item in an order. If you are unsure if your products need any of these settings or you need to know what they are, please contact 4over for help with their product options.
|Field Name||Field Description|
|back_order_cancel_date||Set the date to cancel the item if not restocked; the default is 7 days. The back_order_cancel order metadata field must be set to Y to use this field.|