Ingram Content Integration

Order Desk can send orders directly to Ingram Content then pull shipment details back into your orders here and send them to your shopping carts, if applicable.


Integration Setup
Inventory Syncing
Product Settings
Shipping Class Match
Custom Details for Ingram Content

Integration Setup

To enable the integration, click on the Manage Integrations link in the Integrations menu in the left sidebar. Under the Fulfillment tab, find and enable Ingram Content. 

Alternatively, search for Ingram Content from the available integration search. 

To connect, choose your Environment, and enter your Ingram Content credentials.

Please note that Order Desk isn’t able to help find or reset your credentials, as they can only be provided through Ingram Content.



Choose between a production or test environment. 

Mail Classes

Select your preferred domestic and international mail classes to be used on orders sent to Ingram Content.

If you need to use set specific shipping methods on orders based on the method selected at checkout, set your preferences in the Shipping Class Match section.

Default Order Type

Select how you want Ingram Content to handle orders based on the stock availability of the items in the order. Options include:

Release when Full (RF): When all line items are allocated, the order will ship. This is the lowest freight charge option.

Dual Shipment (LS): Immediate shipment of all in-stock items. Backorders will allocate as stock becomes available. This will result in up to two shipments per warehouse.

Multi Shipment (EL): Immediate shipment of all in-stock items. Backorders will allocate AND SHIP as stock becomes available. This is the fastest delivery option.

These can also be set on a per-order basis, details below.

After Import, Move To

Select the folder orders should be moved to after they are sent to Ingram Content from Order Desk. Typically this is set to Prepared, but any custom folder can be used.

Import Accepted, Move To

Choose the folder to move orders into when all items in an order have been accepted.

Import Partially Accepted, Move To

Choose a folder to move orders into if only some of the items have been accepted.

Import Failure, Move To

Choose a folder to move orders into when none of the items have been accepted.

After Shipment, Move To

Select the folder orders should be moved to when Ingram Content sends tracking details back to Order Desk.

Bill To Account Number

Enter your billing account number.

Ship To Account Number

Enter your shipping account number.

Ship To Password

Enter your ship to password.

Automatically Send Imported Orders to Ingram Content

If you plan to automatically submit every order to Ingram Content for fulfillment, you can enable this setting. All orders will be sent as they come in to Order Desk.

If you have any other fulfillment services or will have any orders you don't want to send to Ingram Content, keep this disabled. Use rules to submit orders to the appropriate vendor or fulfillment service instead.

Inventory Syncing

Sync Inventory

If you would like Ingram Content to send inventory reports to Order Desk, enable this setting.

Inventory Location Name

By default, inventory updates will add Ingram Content as the location name on each item updated. If you would like to override this to use a different name, add that here.

Product Settings

For more information on what these product settings in the Ingram Content integration are for and how to use them, read the Fulfillment Integration Product Settings guide.

Shipping Class Match

Use the shipping class match feature to match as many different shipping methods as you offer to the specific shipping classes that Ingram Content uses. This ensures your customers are getting the closest shipping option to what they selected at checkout.

For information on how to set up your shipping preferences, please see the shipping class match guide.

Custom Details for Ingram Content

Order Level Details

The following fields can be set as checkout data or order metadata to add or change the details that are sent to Ingram Content about the order.

If you are unfamiliar with checkout data, please read the How to Work with Checkout Data guide.

Field Name Field Description
back_order_cancel Default is N, for no. Set to Y, for yes, to use the back_order_cancel_date item metadata field.
order_type Default is the Default Order Type from settings above. To change on a per-order basis, set RF (release order when all items are found), LS (dual shipment for all in stock to ship, then back orders ship) or EL (ship all items as they are found). 
green_light Green light titles are usually low demand with a short-discount (less than 35%). Default is  N for no, or set Y for yes.
ship_to_password Default is blank. Contact your Electronic Ordering (EO) representative for information.

Item Level Details

The following fields can be set as variations or item metadata for each item in an order.

Field Name Field Description
back_order_cancel_date Set the date to cancel the item if not restocked; the default is 7 days. The  back_order_cancel order metadata field must be set to Y to use this field.

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