Saddle Creek Logistics Services Integration


Integration Settings
Inventory Management Settings
Product Settings
Shipping Class Match


Order Desk can import orders from your shopping cart(s), apply custom information and then submit them to Saddle Creek Logistics Services for fulfillment. When orders are shipped, the tracking details will be sent back to Order Desk and back to your shopping cart(s) if your store is set up for it.

This guide explains how to set up and use the Saddle Creek integration.


To connect to Saddle Creek, click on the Manage Integrations link in the left sidebar and under the Fulfillment tab find and enable the Saddle Creek integration.

Alternatively, search for Saddle Creek from the available integrations search.

Enter your Saddle Creek credentials in Order Desk and click to connect.

Integration Settings

Default Mail Classes

Choose the shipping classes you want Saddle Creek to use for your orders.

If you need to apply specific methods for certain orders, match your method names to the names Saddle Creek uses in the Shipping Class Match section below.

Third Party Billing ID

Enter your third party billing ID for Saddle Creek to use.

Packing List Template

Enter the packing list template you want Saddle Creek to use.

After Import, Move To

Select the folder you want orders to be moved into after they are successfully sent to Saddle Creek.

You can use one of the default folders already in your store or create your own. Read the Working with Folders guide for more information.

After Shipment, Move To

Select the folder you want orders to be moved into as Saddle Creek sends shipment details back to Order Desk.

Automatically Send Imported Orders To Saddle Creek

If selected, every order that is added to Order Desk will automatically be sent to Saddle Creek.

Select this setting only if all orders will be sent to Saddle Creek. If any orders will not be sent, or if you need a delay between when an order is imported into Order Desk and when it is sent to Saddle Creek do not select this.

Send Customer Email Address to Saddle Creek

Select this option if you want the customer's email address to be included with the order details that are sent to Saddle Creek.

Inventory Management Settings

Sync Inventory

Enable if you want your inventory stock counts to be pulled in from Saddle Creek.

For more information, see the How to Work with Inventory Counts guide.

Sync Update Interval

If Sync Inventory is enabled, choose how often you want Order Desk to pull in inventory updates from Saddle Creek.

Inventory Location Name

If you want to set a specific inventory location name for the products you have at Saddle Creek, set that name here. As Saddle Creek sends back reports, your custom name will be added as the location.

Product Settings

Product Code Match and Skip

For more information on how Product Code Match and Product Code Skip work, please read the Product Code guide.

Gift Message Field

Set the name of a checkout data field if you want the gift message in that field on an order to be sent to Saddle Creek.

If you are unfamiliar with checkout data, please read the How to Work with Checkout Data guide.

Inventory Location Match

If you only want to send certain items to Saddle Creek, you can set the inventory location name from the item in this field. Orders with items that don't have an exact match will not be submitted to Saddle Creek.

To avoid confusion about which items in which orders are being sent for fulfillment, it is generally better to split orders than to use this field. If you do choose to use this field, please be careful that your inventory location names match exactly.

Shipping Class Match

If the shipping methods you set up in your shopping cart(s) don't match the shipping method names Saddle Creek uses, they won't know what methods you intend for them to use. When this happens, the default mail classes applied above will be used instead for all of your orders.

To tell Saddle Creek what methods you want them to use, you will need to match your method names to theirs. This can be done in the shipping class match section. For detailed instructions on setting this up, please read through the shipping class match guide.

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