White Label MFG Integration

IN THIS GUIDE

Overview
Setup
Integration Settings
Product Settings
Shipping Class Match
Sending Orders to White Label MFG

Overview

Order Desk can import orders from your shopping cart(s), sync in your print details and then automatically send them on to White Label MFG for fulfillment. When orders are shipped, the tracking details will be sent back to Order Desk and back to your shopping cart if your store is set up for it.

This guide explains how to set up and use the White Label MFG integration and the features available.

Setup

To enable the integration, click on Manage Integrations in the left sidebar. Under the Print on Demand tab, find and enable the White Label MFG integration.

Alternatively, search for White Label MFG from the available integrations search.

Enter the credentials supplied to you by White Label MFG and click to connect.

To find your White Label MFG credentials, please contact your rep from White Label MFG. Order Desk support is not able to help with finding or resetting your White Label MFG credentials, as they are created and provided by White Label MFG.

Integration Settings

Once connected, you'll have some shipment and integration settings to adjust per your preferences.

Default Mail Class

Choose the mail class you want White Label MFG to use for orders.

If you need to apply specific methods for certain orders, match your method names to their names in the Shipping Class Match section below.

After Import, Move To

Select the folder you want orders to be moved into after they are successfully sent to White Label MFG.

You can use one of the default folders already in your store or create your own. Read the Working with Folders guide for more information.

After Shipment, Move To

Select the folder you want orders to be moved into when White Label MFG sends tracking details back.

Product Settings

For more information on what these product settings within the White Label MFG integration are for, please refer to the Print on Demand Product Settings guide.

Shipping Class Match

If the shipping methods you set up in your shopping cart(s) don't match the shipping method names Tribe Socks uses, they won't know what methods you intend for them to use. When this happens, the default mail class applied above will be used instead for all of your orders.

To tell Tribe Socks what methods you want them to use, you will need to match your method names to theirs. This can be done in the shipping class match section. For detailed instructions on setting this up, please read through the shipping class match guide.

Sending Orders to White Label MFG

Getting your orders ready to send to White Label MFG will take some set up time. For a detailed walkthrough of how to use Order Desk with your Print on Demand orders, please read through our Print on Demand Fulfillment guide.

Item Details

The following fields can be set as variations or item metadata for each item in an order:

Field Name Field Description
print_sku Required. The White Label MFG product code for the item.
print_url Required. Link to your artwork file. print_url_1 is also accepted. Available in values 1 through 6. File types can be PNG, TIF, AR3, ARX4.
print_preview Optional. Link to preview of artwork. Available in values 1 through 6. File types can be PNG, JPG, BMP, GIF, TIF and will accept an image.
print_location Required. Options are Full Front, Back, Left Chest and others as specified. Available in values 1 through 6.
print_height Height of the image to be printed (1/10mm). Available in values 1 through 6.
print_width Width of the image to be printed (1/10mm). Available in values 1 through 6.
print_leftoffset Left offset from the center of the image to be printed (1/10mm). Available in values 1 through 6.
print_topoffset Top offset of the image to be printed (1/10mm). Available in values 1 through 6.
size Size of apparel.
color Color of apparel.
print_underbase Set to true or false (or 1 or 0) to tell White Label MFG if a white print underbase is required on the item or not. Default is false if this field is not included.
type Use if White Label MFG asks you to.
style Use if White Label MFG asks you to.
vendor Use if White Label MFG asks you to.
WarehouseLocation Use if White Label MFG asks you to.
ProcessMode Default is Piece. Bulk can also be used.
custom_1 Custom field available. Sends as Custom1 to White Label MFG.
custom_2 Custom field available. Sends as Custom2 to White Label MFG.
custom_3 Custom field available. Sends as Custom3 to White Label MFG.
custom_4 Custom field available. Sends as Custom4 to White Label MFG.

Order Details

The following fields can be set as checkout data or order metadata to add or change the details that are sent to White Label MFG about the order.

Field Name Field Description
Source Default is Order Desk. If requested by White Label MFG, set a different source.
OrderNotes Send a note to White Label MFG for the order.
Priority Default is Normal. Can set a custom priority if necessary.
PackingSlip URL for the PDF to be included as the packing slip with the order. Details here.

If you are unfamiliar with checkout data, please read the How to Work with Checkout Data guide.

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