IN THIS GUIDE
Order Desk can import orders from your shopping cart(s), sync in your print details and then automatically send them on to POV for fulfillment. When orders are shipped, the tracking details will be sent back to Order Desk and back to your shopping cart if your store is set up for it.
This guide explains how to set up and use the POV integration and the features available.
To enable the integration, click on Manage Integrations in the left sidebar. Under the Print on Demand tab, find and enable the POV integration.
Enter your POV customer ID and click to connect.
To find your POV credentials, please contact your rep from POV. Order Desk support is not able to help with finding or resetting your POV credentials, as they are created and provided by POV.
Once connected, you'll have some shipment and integration settings to adjust per your preferences.
Select Test when sending test orders through to POV. When ready to send live orders, switch this to Live.
If you need to use new credentials for a live connection, you can disconnect the integration by clicking the Disconnect button at the bottom of the integration settings and reconnect with your updated credentials.
Default Mail Class
Choose the mail class you want POV to use for your orders.
If you need to apply specific methods for certain orders, match your method names to their names in the Shipping Class Match section below.
After Import, Move To
Select the folder you want orders to be moved into after they are successfully sent to POV.
You can use one of the default folders already in your store or create your own. Read the Working with Folders guide for more information.
After Shipment, Move To
Select the folder you want orders to be moved into as POV sends shipment details back.
For more information on what these product settings within the POV integration are for, please refer to the Print on Demand Product Settings guide.
Shipping Class Match
If the shipping methods you set up in your shopping cart(s) don't match the shipping method names POV uses, they won't know what methods you intend for them to use. When this happens, the default mail class applied above will be used instead for all of your orders.
To tell POV what methods you want them to use, you will need to match your method names to theirs. This can be done in the shipping class match section. For detailed instructions on setting this up, please read through the shipping class match guide.
Sending Orders to POV
Getting your orders ready to send to POV will take some set up time. For a detailed walkthrough of how to use Order Desk with your Print on Demand orders, please read through our Print on Demand Fulfillment guide.